Marta Borówka

As we haven’t got any replies, I’m?marking?this topic as?resolved?for now.

Best regards,
Marta Borówka

Hello @vipuljnext

Please use the?USPS Retail Postage Price Calculator?and check if you see the rates when you log in and enter exactly the same dimensions + addresses. If the rates appear there, it means there is a problem that we need to verify.

To correctly diagnose issue with no rates, please:

• Make sure you have entered your USPS Web Tools API credentials in the plugin’s API Settings. If you haven’t obtained your credentials yet, you can do so by filling out the online form on the USPS Web Tools API website
• More about it here:?https://octolize.com/docs/article/usps-how-to-get-acces-to-usps-rest-api/
• Mismatch between the store currency and your USPS account currency.
• Unavailable services for the specific shipping and delivery addresses.
• Incorrect or incomplete shipping credentials.
• Exceeded maximum weight or dimension limits for the chosen shipping method.
• Shipping options or services not configured correctly in the plugin settings.
• Network or API connectivity issues between WooCommerce and USPS.

Please verify these potential issues.

If you have verified all of the above information, and it still appears that there are no shipping options available, to begin more advanced troubleshooting, please enable the Debug Mode for the USPS plugin. This will help identify any specific messages that may appear at checkout.

Once you have enabled Debug Mode, please provide the following information:
– A screenshot of your USPS Live Rates Shipping Method configuration
– A screenshot of your USPS Live Rates settings
– Debug Mode logs (request and response)

Regarding the Debug mode, it is visible only to the administrator of your store and should display information along with any errors explaining why the rates are not showing. If debug mode does not pop up the first time, please modify your shopping cart, e.g., by changing the address or adding another item. Sometimes debug mode needs to trigger an action.

Please get back to me with the requested information if you need further assistance.

Best regards,
Marta Borówka

Since we have not received a response, I am?marking?this thread as?resolved.

Hello @subsomatic1,

Thank you for your patience.

Please note that the multi-currency support is only available in the PRO version of our app and more about it, you can read in our docs: https://octolize.com/docs/article/fedex-multi-currency-support/

If you use the PRO version, still experience the problem and didn’t find any solution in the docs above, don’t hesitate to get in touch with us directly: https://octolize.com/support/

Best regards,
Marta Borówka

Hello @2018adamross,

Thank you so much for your review – it truly means a lot to our team.

Best regards,
Marta

Since there are no new replies I’m?marking?this thread as?resolved.

Hello @mikejandreau,

Please try to receive the credentials here https://emailus.usps.com/s/web-tools-inquiry or [email protected].

We are working on a new authorization, thus within a couple of weeks should be available the 0Auth 2.0 option, but you will need to waiting for the update.

Sorry for the inconvenience.

Best regards,

Marta

Thank you for your review!

Hello @mikejandreau,

We described the process here:?https://octolize.com/docs/article/usps-how-to-get-the-usps-web-tools-api-access/.

Our plugin uses the following APIs:

• RatesV4
• IntlRateV2

These should be included in the response along with the details of the account for which you are requesting the access.

If you encounter any difficulties, please let us know, we will be happy to help.

Best regards,

Marta

• This reply was modified 6 months ago by Marta Borówka.

Hello @missanne,

Could you please send me the screenshots of the shipping method? Of course, you can send more screenshots of other settings that could help to resolve your issue.

Please note that you cannot attach any files here, so you have to use a program like https://app.prntscr.com/en/ and send the links.

Best regards,
Marta

Since?there?are no further inquiries concerning this case, I’m marking this thread as resolved.

Hello @jeriss,

Sorry for the delay.

This is the CSS for the free shipping notice, which may appear on all pages.

Best regards,
Marta

Hello @jeriss,

Can you give me some examples of those scripts?

Best regards,
Marta Borówka

Since?there are no new replies I’m marking this thread as resolved.

Hello @alebtstudio,

I think the best way will be separate your case for two different shipping methods.

The first one only includes the one rule for the price from 0 to $84,99: https://i.postimg.cc/Wz16y230/IMG-20240705-204935.jpg

The second one includes the free shipping threshold for $99.01: https://i.postimg.cc/PfMdzdY2/IMG-20240705-204907.jpg and with one rule with price above $85,00: https://i.postimg.cc/cLL741Mj/IMG-20240705-204850.jpg

I’ve tested those shipping methods and works properly (https://i.postimg.cc/V6zrkDXR/IMG-20240705-211209.jpg and https://i.postimg.cc/KY2CqHXx/IMG-20240705-211250.jpg), but please check on your end and let me know if this meets your needs.

Best regards,
Marta Borówka

• This reply was modified 8 months, 2 weeks ago by Marta Borówka.