The following for changing the password worked, but it was through the hosting site wordpress pluging on the hosting management page .
SIte Tools > WordPress > Install & Manage > Actions > Update Admin Password
but that still doesnt solve the problem that the unwanted email of the unwanted user wont be changed, allowing them to re-reset the password.
when i reset it, under users/profile,
it states: “Error: Sorry, that username is not allowed.”
the username is “admin”
which won’t be deleted nor have it’s email changed.