marjontas

Hi Rogier,

That was indeed the cause of the problem. The hoster made an exeptionrule for the configuration of the mod_security. And the statistics work now. Thanks for your help!

Here the same situation. Last update of the plugin democracy poll gave a fatal error. Hope it can be fixed. Untill than I keep it disabled.

Best regards,

Marjon

Hi Leon,

Sorry for my late response. No, the issue is still unresolved. I just checked the statistics on the site. And there are still no visitors shown.

Do you have another suggestion?
Best regards,

Marjon

Hi Jarno,
Thanks for your answer and my apologies for my late response.
The burst-statistics-endpoint.php?file exists in the “rootfolder of my WordPress Installation. I just now resaved the permalinks, and I will check in a few days whether that will solve the issue.
Best regards,
Marjon

Hi Hessel,

1.There are no errors in the burst dashboard. But in the underwaterscreen on the backend statistic site, I saw two errors, I don’t know whether they have something to do with it. (i replaced the domainname with mydomain.nl)

index.js?ver=4ad96c021f4addae4b27:382 Uncaught TypeError: Cannot read properties of undefined (reading ‘menu_items’)
at Zv.getDefaultMenuItem (index.js?ver=4ad96c021f4addae4b27:382:577759)
at index.js?ver=4ad96c021f4addae4b27:382:576561
getDefaultMenuItem @ index.js?ver=4ad96c021f4addae4b27:382
(anoniem) @ index.js?ver=4ad96c021f4addae4b27:382
jquery.min.js?ver=3.6.4:2 POST https://mydomain.nl/wp-admin/admin-ajax.php 403
2. I did disabel cookieless tracking just now. I don’t use any caching plugin. So maybe that will help?

I have another site with the same problem. That website did not have the same error as I mentioned under 1.

Kind regards,
Marjon

Hi Hessel,

Thanks for checking our website. That is correct, there no data in the dashboard. I installed Burst a few month ago.

Kind regards,
Marjon

Same problem, after the last updates no image is showing. Hope this is getting solved!

Hi,

It was indeed a problem of the plugin.
I followed the steps above and it works again.

Thanks!