Maria T

Hi @psbigleap, we do apologize for the inconvenience this has caused.

Does the issue occurs on the sub site?

If yes, please note that if you have a multi-network + multi-site, then you will need to install the Popup Maker plugin on site 0 (the first one that existed before you converted to network/multisite mode). Could you double check this and let us know if this helps?

This results in broken styling (because the popup theme changed) and site speed issues (because 40+ popups now load on every page of the site without popup triggers set.)

This issue occurs because you did not set any targeting conditions for the popup, so it uses the default which is to load everywhere.

To resolve this type of issue, targeting rule is the possible solution.

If you are still experiencing issues and for us to investigate this further, please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

This is to secure your website’s information. And, so that we will be able to try to replicate the issue from our end, as well.

We hope for your kind cooperation with this. Thank you! ??

Hello @qwik3r – thanks for reaching out!

Could you provide us more details of what exactly you are looking for?

So we can forward it directly to our development team as a feature request/improvement for our plugin.

In case you are an existing customer then please note that you can submit them here: https://wppopupmaker.com/your-account/feature-requests/

If you have any questions, let us know.

Have a great day!

Hi @multidimentional – that’s awesome! Thanks for letting us know!

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day! ??

Hello @supra21, thanks for reaching out!

If you want to set an auto-close for your popup then you will need to add a From Submission trigger with the help of Form Submission cookie event to the popup.
?
?Use this trigger in combination with a Form Submission cookie to manage when to redisplay the popup after the embedded form is successfully submitted. For more details, see this: Trigger: Form Submission

Here’s a demo video as well: https://share.getcloudapp.com/xQu7dmZ9

You can try that and please let us know how it goes.

Have a great day! ??

• This reply was modified 3 years ago by Maria T.

Hello Niels,

That’s awesome! Thanks for letting us know and on behalf of my colleague Bel, you are most welcome! ??

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day!

Hello @gutterboy333 – thanks for writing in!

We’ll ask our development team to have a look and get back to you.

We appreciate your patience with this.

Thank you!

Hello @joozef – thanks for reaching out to us and apologies for this inconvenience.

We’ll ask our development team to have a look and get back to you.

Your patience is highly appreciated.

Hey Jonathan,

That’s awesome! You are most welcome and we’re happy to hear that! ??

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day!

Hello @jonthanr – thanks for reaching out and sorry for this inconvenience.

You did not set any targeting conditions for the popup, so it uses the default which is to load everywhere.

To resolve this type of issue, targeting rule is the possible solution.
?
?You will need to set the Targeting Condition to Pages: Selected and on the input field, simply select a specific page. This way, the popup will only be displayed to that page. Screen capture: https://share.getcloudapp.com/wbu6l2GB

For more insights, we also suggest checking out this documentation link: https://docs.wppopupmaker.com/article/235-standard-targeting-conditions

Let us know if you have other questions.

Have a great day!

Hi Marc,

Apologies for the inconvenience.

I checked the WP Popup Maker Support link using Chrome incognito mode browser and the form is loading properly for me. Check this screen capture: https://share.getcloudapp.com/Blude9LJ

Could you try it again using a different browser or an incognito mode browser?

Let us know how that goes.

Hi Marc,

Yes, I am using latest version of WordPress 5.9 See this: https://share.getcloudapp.com/Wnuq9jLQ

Also, please could you make sure your Popup Maker plugin is updated to its latest version? We need to eliminate this as a potential cause of the issue. And, keeping a plugin up to date is generally a good rule of thumb, as bugfixes along with new features are generally implemented on a regular basis.

Keep us posted.

Hello @lmobile – thanks for writing in to us!

I tried to replicate the issue using my test site, however, I wasn’t able to. Screen capture: https://share.getcloudapp.com/o0uZln71

We think you should check out this guide below as this might help you to troubleshoot the issue:

• Test if a Plugin or Theme Interferes with Popup Maker

Let us know how that goes.

Thank you & have a great day!

Hello @gcweb,

On behalf of my colleagues, you are most welcome! ??

By the way, if it works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day!

Hello @legalclaim – thanks for writing in to us!

We believe that we have already replied to your HelpScout ticket regarding this. Please could you check at it and we can continue our conversation there as well. Thank you. ??

You are welcome, @mstudioil! We wish you the best of luck! ??