Maria T

Hi @rapsli – thanks for writing in to us!

We’ll ask our development team to have a look and get back to you.

we appreciate your patience!

Have a great day. ??

Hey Andrei,

You are welcome!??

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Cheers!

Hello there,

That’s awesome! Thanks for letting us know. ??

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Cheers

Hi @hatul – apologies for the inconvenience.

I checked your site and I see what you mean.

Note that another important setting is you will need to set the cookie name to the Trigger settings to be able to make it work.

Demo screenshot: https://share.getcloudapp.com/GGuWKk6E

That will do the trick.

In case you are still experiencing issues, we suggest checking out this guide below as this might help:

• Test if a Plugin or Theme Interferes with Popup Maker

Let us know how that goes.

Have a great day!

Hello Andrei,

Thank you for reaching out to us!

Currently, we do not have an option to disable “Click Overlay to Close, Press ESC to Close” on Mobile devices.

If you want, you can create a separate popup for Mobile devices and simply disable that option for that specific popup.

You can achieve that with the Advanced Targeting Conditions extension plugin. For more details: https://wppopupmaker.com/extensions/advanced-targeting-conditions/

You will need to set the Targeting Condition to (!) Device is Mobile. See demo screencast: https://share.getcloudapp.com/kpuJBEkQ

Please note: Device is Mobile & Device is Phone conditions should both work.

Hope that make sense.

If you have any other questions, let us know.

Have a great day!

Hello @babarsyed – we do apologize for this inconvenience.

For us to investigate the issue further, please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/ This is to secure your website’s information. And, so that we will be able to try to replicate the issue from our end, as well.

We hope for your kind cooperation with this. Thank you!

Hi @soumyaroyy – we do apologize for this inconvenience.

Could you check if there are any?JavaScript console errors?on your website? Check it while the Popup Maker and the Betheme are both activated.?
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See this guide: https://docs.wppopupmaker.com/article/373-checking-javascript-errors
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If you have found any JavaScript error that is pointing to our Popup Maker plugin, then kindly send it back to us.

That way, we can ask our development team to have a look.

Looking forward to hearing from you.

Cheers

Hello @jerry0000 – thanks for writing in to us!

You will need to add a From Submission trigger with the help of Form Submission cookie event to the popup.
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?The Form Submission trigger is an event that processes data submitted to a form. Use this trigger when adding a Popup Maker subscription form or an integration-supported WordPress form to a popup.
?
?Use this trigger in combination with a Form Submission cookie to manage when to redisplay the popup after the embedded form is successfully submitted. For more details, see this: Trigger: Form Submission

See demo screen capture: https://share.getcloudapp.com/xQu7dmZ9
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You can try that and if you have any other questions, let us know.

Have a great day! ??

Hello Rana,

We’ll ask our development team to have a look and get back to you.

Your patience is highly appreciated. ??

Have a great day!

Hi @babarsyed – thanks for reaching out!

Kindly make sure to untick the Close on Form Submission setting under Close tab > Form Submission.

Screenshot: https://share.getcloudapp.com/Z4u7vRKA

Then, update the Popup and clear out any browser, WordPress, server, database, and CDN caches that you have.
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Retest using a private or incognito browser to see if that works.

If you have any questions, let us know.

Have a great day!

Hello @skoothondjie – thanks for writing in and we really apologize for this inconvenience.

I viewed your site and I see what you mean.

Please, could you make sure the Popup Maker plugin is updated to its latest version? We need to eliminate this as a potential cause any occurring issue.

Also, we think you should check out this troubleshooting guide below as this might help:
? Test if a Plugin or Theme Interferes with Popup Maker

We hope it goes well for you and if you have any questions, let us know.

Cheers

Hi @psbigleap,

Thank you for sending us more details.

We have received your support ticket and escalated it to our development team.

Your patience is highly appreciated.

Have a great day!

Hi Angelo,

That’s awesome! Thanks for letting us know and on behalf of Mark, you are most welcome! ??

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day!

Hi @qwik3r – thanks for letting us know and on behalf of Mark, you are welcome!

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day! ??

Hey there @amarello,

We appreciate your honesty and we totally understand.

Thanks for giving Popup Maker a try. ??

We wish you the best of luck!