Maria T

Hi @paulieweb – thanks for letting us know and on behalf of Bel, you are welcome!

We hope everything goes well on our end. Should you have any other question or concern, you can always reach us back.

Have a great day!

@hmxmghl – We apologize about that and for any delays. Please be advised that we have already replied to your Help Scout support desk ticket. We can continue our conversation there.

Thank you!

Hi @raffosan – thanks for reaching out and we do apologize for the incovenience.

If you do want to disable the popup on mobile devices then I would suggest checking out this documentation: Can Popups Be Disabled On Mobile Devices? – https://docs.wppopupmaker.com/article/231-can-popups-be-disabled-on-mobile-devices This might help you with your problem.

If that works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Otherwise, you can reach us directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ Thank you.

Hello @vitaliyw – thanks for reaching out to us!

Please could you send us a test page where we can see what you have now? This way, we can take a close look at the issue.

Kindly advise and thanks in advance.

Hi @hmxmghl – we are very sorry for this inconvenience.

I would suggest escalate this issue directly to our HelpScout support desk as we might need further website details to be able to assist you further with this. Check this link: https://wppopupmaker.com/support/ We recommend this way to secure your website’s information. Thank you.

Hi there @sanaconeltantra – thanks for letting us know and we’re glad to hear that you were able to figured that out.

Have a great weekend! ??

Hey there @angaric – thanks for letting us know that it works for you! ??

If you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great weekend ahead!

Hi there @rambo3000 – we do apologize for the inconvenience.

If that does not help, I would suggest escalate your issue directly to our HelpScout support desk as we might need further website details to be able to assist you further with this. Check this link: https://wppopupmaker.com/support/ We recommend this way to secure your website’s information. Thank you.

Hey there @amitsksingh – on behalf of my colleague, you are welcome!

Have a great day and stay safe! ??

Hi @esedic – thanks for sending further clarification.

The simple reason why we are seeing this 403 error on your website is that you are trying to access something you don’t have the permission for.

Throwing a 403 forbidden error is your website’s way of stating that you don’t have enough permissions to proceed further.

Now, the next step you will need to do is to reach out to your host to and ask them to check this for you. Note that they should be able to assist you further with this.

Thank you.

Hi there @huytq – apologies for any delays.

We’re glad to hear that you were able to figure that out and thank you for sharing it to us! ??

By the way, if you have time, then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day!

Hi @rambo3000 – we are sorry to hear that!

I would suggest you re-activate the plugin and when you are on the page with the popup settings box, see if this guide gives you anything useful to go on: Checking JavaScript Errors
?
On a side note, you can also Test if a Plugin or Theme Interferes with Popup Maker: https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker This article will help you determine if its a conflict with another plugin or theme quickly.

If you would like us to assist you further with your issue, and to secure your website’s information then you can escalate it directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ Thank you.

Hi AleXandru! Glad we could help. ??

By the way, if you have time, we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day ahead and stay safe!

Hi @esedic – thanks for reaching out and we are sorry to hear that you are experiencing this.

Looking at it, this?can?be caused by a conflict with the current theme or with any of your active plugins.

?I would now suggest you check out this documentation on how to Test if a Plugin or Theme Interferes with Popup Maker:?https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker?This will provide you further insights.

If that helps then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Otherwise, you can reach us directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ Thank you.

Hi there @runwildstudio – we apologize for the inconvenience and thanks for sending further details.

I would suggest you re-activate the plugin and when you are on the page with the popup?settings box, see if this guide gives you anything useful to go on: Checking JavaScript Errors

Keep us posted on how this goes.?