Maria T

Hi @gregcarey,

Sorry to hear that you are experiencing this issue.

We checked your site using Firefox browser and we cannot seem to launch any popup. See screencast: https://share.getcloudapp.com/9ZuoOZ84

Can you email us the link to the page where that popup is?

That way we can check what’s going on.

For security, kindly open a ticket in our support website portal. Here’s how to:
1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
2. Click Other Support
3. Fill in the form
4. Click SUBMIT

Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

We look forward to hear from you.

Thank you & have a great day!

Hi @gregcarey,

That’s awesome! Glad to hear that you were able to figure it out.

If you have any other questions, let us know.

Have a great day!

Cheers ??

Hi @bhattashu86,

Thanks for reaching out and sorry for the inconvenience.

I viewed the page and I can see the spinning icon. Screenshot: https://share.getcloudapp.com/o0uGljQ0

Looking at the issue, there might be a plugin or the current theme is conflicting with the Popup Maker plugin. Please could you check out this troubleshooting guide: Test if a Plugin or Theme Interferes with Popup Maker

If you need further assistance and for security, kindly open a ticket in our support website portal. Here’s how to:
1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
2. Click Other Support
3. Fill in the form
4. Click SUBMIT

Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

Let us know.

Have a great day!

Hi @rizbit,

Thank you for reaching out to us and sorry for any inconvenience this has caused.

Looking at your issue, there might be a CSS conflict on that page that causes the page to freeze.

To override the conflict, add the following CSS code to your site.

.pum-overlay.pum-active, .pum-overlay.pum-active .popmake.active 
  {     
    display: block !important;  
  }

You can add custom CSS to your WordPress site by going to Appearance > Customize > Additional CSS from your WordPress admin area.

Learn other ways to add CSS in our Getting Started with Custom CSS guide.

Make sure you save your CSS changes and flush your WordPress caches.

Then, reload the page that’s having the issue.

If it’s still not working, try adding this line of CSS under the display: block !important; line.

opacity: 1 !important; /* Add this line if needed. */

You can view the full source code on GitHub. And for more details: https://docs.wppopupmaker.com/article/544-your-popup-is-not-displaying-on-your-homepage

If you have any questions, let us know.

Have a great day!

Cheers

Hi @sachristan,

Thanks for reaching out Popup Maker Support!

We viewed your site and a popup is showing as expected for us.

See screenshot: https://share.getcloudapp.com/wbuXvLdk

However, looks like it was created using a different plugin which is the WP Super Popup.

Could you please clarify if you have created a popup using our Popup Maker plugin?

Thank you & have a great day! ??

Hey @skoothondjie,

You are welcome! ??

Yes! We hope it goes well for you.

If you get stuck with anything, feel free to reach back.

Cheers!

Hello @skoothondjie,

Thanks for reaching out Popup Maker Support!

If you want to control the showing frequency of the popup then you can create a cookie to the popup.

We would suggest creating “On Popup Close” cookie event and set the cookie time to 1 month or 1 year.

Just another important setting is that you will need to set the cookie name to the Trigger settings.

See screenshot: https://share.getcloudapp.com/GGuWKk6E And, that will do the trick.

You can also check this guide below:

https://docs.wppopupmaker.com/article/286-cookies-settings-and-features

On a further note, you can also try to use a session cookie. Session cookies expire when the user closes their browser. Note: Modern browsers that reopen your last browser session’s tabs do not properly clear session cookies.

See this screencast: https://share.getcloudapp.com/Wnu7yJqw

Hope this provides insights.

If you have any questions, let us know.

Have a great day!

??

Hey @kateeak,

Thanks for reaching out Popup Maker Support!

We checked this using a test site but we cannot seem to find the “Only in this popup” text?

See screen recording: https://share.getcloudapp.com/BluGdrLz

Can you share us a screen recording of what exactly you are seeing?

Looking forward to hear from you.

Have a great day!

Hi @anji_s,

Thanks for letting us know and we appreciate your honesty.

We wish you the best of luck!

Have a great day!

Cheers ??

Hey @mil33,

That’s awesome!

Thank you for letting us know. We appreciate it!

Hey if you have a moment, could you please rate the plugin?

We’d appreciate sharing your experience with everyone.

Have a great day!

??

Hi @mil33,

Thanks for reaching out Popup Maker Support!

Can you attach or post screen captures of the issue so we can have a look?

We look forward to your reply.

Thank you & have a great day!

Hello @axsu,

We believe that we have already replied to your HelpScout support ticket regarding this.

Please could you check at it and we can continue our conversation there as well.

Thank you! ??

Hello @francoiscolin,

Thanks for reaching out Popup Maker Support!

We believe that we have already replied to your HelpScout ticket regarding this.

Please could you check at it and we can continue our conversation there as well.

Thank you! ??

Hello Mohsin,

Thanks for reaching out!

The feature that you are looking for is not yet supported by our Popup Maker plugin.

If you are an existing customer, you can actually submit this as a Feature Request. Link here: https://wppopupmaker.com/your-account/feature-requests/

But I can also forward this to our lead developer as a feature request/improvement for our plugin.

If you have any other questions, let us know.

Have a great weekend!

Cheers ??

Hello @wrbkelley – thanks for letting us know!

Happy to hear that it worked properly for you.

Yes, you are correct! Note that most form plugins do not support using the same form in more than one place on the page. Since popups are hidden in the footer of your site and on the page, if the same form is inserted on the page elsewhere it can cause rendering or submission issues.

Hey if you have a moment, could you please rate the plugin?

We’d appreciate sharing your experience with everyone.

Have a great day!

??