Maria T

Hi there @casahova – thanks for reaching out and we apologize for any inconvenience this has caused.

For us to take a closer look at your issue, could you set up a test page where we can see what you have now? If you could also send a screenshot or a screen recording of the exact issue then that would be even better.

??Kindly advise us.

Hello Theo, in this case, we will need to escalate this to our lead developer and as soon as we get any new piece of information then we will reply to this thread with an update.

Your patience is highly appreciated.

Hi @mauri01, on behalf of my colleague you are welcome and we hope everything goes well on your end.

Have a great day! ??

Hello @mauri01 – thanks for reaching out to us!

Please could you set up a test page where we can see the issue that you are having now? Also, if you could provide a screenshot of it then that would be a huge help for us to understand it better and to assist you further.

Kindly advise us and thanks in advance.

Hello there, @nolibert & @adamkayce – we are very sorry to hear that you are experiencing the same issue.

I would suggest you re-activate the plugin and when you are on the page with the popup settings box, see if this guide gives you anything useful to go on: Checking JavaScript Errors

Keep us posted on how that goes. In case you need further assistance, I would encourage you to escalate this issue directly to our HelpScout support desk as we might need further website details. Check this link: https://wppteopupmaker.com/support/ We recommend this way to secure your website’s information. Thank you.

We understand and we appreciate your honesty. We wish you the best of luck! ??

Hi there @beingtree, on behalf of Bel?you are welcome! ??

By the way, if you have a moment then we would very much appreciate it if you could quickly?rate the plugin, just to help us spread the word.

Have a great day & keep safe!

Hello @sigmas55 – we do apologize for any delays.

I viewed the link and upon checking, it seems the Arabic text is now aligned right. See this screenshot: https://share.getcloudapp.com/YEuOdYRZ

Have you managed to sort this out?

Now, regarding your question, we actually have RTL support coming in the near future. At the moment, we don’t have ETA for this.

Should you have any other questions or concerns, you can always reach us back here.

Have a great day!

Hi @rajandangi649 – we really do apologize for this inconvenience.

If there is indeed a conflict then there might be console errors on your website.

I would now suggest you check out this article to see if it gives you anything useful to go on: Checking JavaScript Errors

Keep us posted on how this goes.

Thank you for your kind words, @darkclown And, on behalf of the WPPopupMaker team, you are most welcome! ??

Hi @dwalton100 – if you have set a cookie to the popup then another important setting is that you will need to set the cookie name to the Trigger settings to be able to make it work. See this demo screenshot from my test site: https://share.getcloudapp.com/GGuWKk6E And, that will do the trick.

Keep us posted.

If that works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Hello @mirconatili – thanks for writing in to us and we apologize for this inconvenience.

I viewed the page link and yes, I see the issue that the content does disappears but it does not seems to shift the page position. Watch this screencast please: https://share.getcloudapp.com/2Nul2GLd

May I ask, do you have any caching plugin active on your website? If yes, please could you try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

Keep us posted.

Hi there Timo, we are very happy to hear that! ??

By the way, if you have time we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day! Cheers

Hello @darkclown – thanks for writing in and we do apologize for the inconvenience this has caused.

I viewed the page that you are referring to and it seems I cannot find the popup using the keyword that you have provided. Watch this screen recording from my end: https://share.getcloudapp.com/04ux0rOZ

Did you disabled the popup temporarily? Please could you enable it for us to see what you are experiencing from your end?

On an important note, by default the popup should be displayed every time you reload the page. Now, the showing frequency will only be controlled once you have set a cookie for the popup.

Since you mentioned that there is no cookie in the popup then may I ask, do you have any caching plugin active on your website? If yes, could you please try to purge/clear caching and browsers cache to see if that fixes the issue? You can also try to deactivate it temporarily from your end, or, you can check this using a different browser or in incognito mode.

Furthermore, you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

Keep us posted.

Hi @jillkrieger – on behalf of my colleague Bel you are very welcome! We’re happy to hear that you find it helpful. ??

By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great weekend ahead!