Maria T

Hi @valer54 – thank you for writing in to us!

Sorry to hear that you experienced this issue. Since you mentioned that the problem occurs after you have updated the plugin to its latest version, then please always ensure that all forms of caching (browser, on-site plugins, or server-side caching such as Cloudflare) have been cleared/deleted/emptied to avoid this type of issues.
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You may also try to temporarily disable the cache of Cloudflare or switch it off temporarily and check it again to see if the issue still persists. You can also reach out to your hosting provider – they should be able to assist you with this.

If that does not help, I would suggest reaching us directly to our HelpScout support desk so we may best assist you with your issue. Check this link: https://wppopupmaker.com/support/ Thank you.

We do apologize for the inconvenience.

I would now suggest escalate this issue directly to our HelpScout support desk to be able to assist you further. Check this link: https://wppoppupmaker.com/support/ We recommend this way to secure your website’s information. Thank you.

Hello @juanpablobierzoseo, thank you for writing in and apologies for any delays.

1) Looking at the issue, I would suggest you use the From Submission trigger with the help of Form Submission cookie event to the popup.
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?Note that the Form Submission trigger is an event that processes data submitted to a form. Use this trigger when adding a Popup Maker subscription form or an integration-supported WordPress form to a popup. ?Use this trigger in combination with a Form Submission cookie to manage closing the popup and when to redisplay the popup after the embedded form is successfully submitted. For more details, see this: Trigger: Form Submission You can also check out this demo screencast from my end: https://share.getcloudapp.com/xQu7dmZ9 Hope this provides you more insights.

2) If you want to display a message after submission then please be informed that generally, this is part of the functionality of the form. Our subscription forms are very basic and won’t support that out of the box, but we integrate flawlessly with major form plugins that allow customizing the form and its functionality in every way. I would suggest checking this documentation about Which Email or Contact Forms Plugins Work with Popup Maker? This will give you more insights.

If you have further questions or concerns, just let us know.

Thank you!

Apologies for the inconvenience. You can try to reach us under Other Support and kindly input your details. Thank you!

Hi there @bhattashu86, thanks for letting us know.

We wish you all the best of luck! ?? Have a great one!

You are welcome! @ashf If you find it useful then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great one! Stay safe.

Thanks for letting us know quickly!

I would suggest reaching us directly to our HelpScout support desk so we may best assist you with your issue. Check this link: https://wppopupmaker.com/support/ Thank you.

Hello @bhattashu86 – thanks for writing in and we apologize for this inconvenience.

I viewed the page and it seems the popup is displaying/loading properly on my end. Watch this screencast please: https://share.getcloudapp.com/04uxlO87

Have you managed to sort this out?

In case the issue still persists from your end then please try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

Hope that helps and if you have further questions, please don’t hesitate to email us back.

Thank you & have a great day!

Hi there @donsenilo1968 – thanks for writing in to us and we apologize for this inconvenience.

I viewed the page and may I ask, are you referring to these buttons? Please see screenshot: https://share.getcloudapp.com/OAunkJgR

If yes then please try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

Hope that helps and if you have further questions, please don’t hesitate to email us back.

Thank you & have a great day!

Hi @ashf – thanks for reaching out to us!

If you want to display a popup to users when they scroll down to a certain point on the page then you can achieve that using our Scroll Triggered Popups extension plugin. ?For more details check this link: https://wppopupmaker.com/extensions/scroll-triggered-popups/
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?You can also check out this documentation about Trigger: Scroll — Introduction. This will give you more insights.
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If you want to take any of our premium products for a spin and if it does not fit your need then please be reminded that all our purchases come with a 30-day money-back guarantee so there’s no risk on your end.

If you have further questions, just let us know.

Thank you!

Hi there @steveindzine – we’re glad to hear that it worked for you! ??

By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day & stay safe!

Hello there @juanpablobierzoseo,

We’re glad to hear that it worked for you. On behalf of my colleague Bel, you are most welcome! ??

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great weekend! Cheers

@daveporter – Thanks for letting us know and on behalf of my colleague Bel, you are most welcome!??

By the way if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day! Cheers

You are welcome, @mstudioil! ??

Have a great day!

Hello @alexjefimov – thank you for writing in to us!

If I understand your query correctly, once a user has filled up the popup form then the popup will not be displayed anymore. Is that right?

If yes then you will need to add a From Submission trigger with the help of Form Submission cookie event to the popup.
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?The Form Submission trigger is an event that processes data submitted to a form. Use this trigger when adding a Popup Maker subscription form or an integration-supported WordPress form to a popup.
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?Use this trigger in combination with a Form Submission cookie to manage when to redisplay the popup after the embedded form is successfully submitted. For more details, see this: Trigger: Form Submission You can also check out this demo screencast from my end: https://share.getcloudapp.com/xQu7dmZ9

Hope that helps. If you have further questions just let us know.