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Hello @meadhassan01, thanks for sharing us your solution to this problem! We appreciate it! ??

By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day! Cheers

Hello there @kenteush29,

Thanks for reaching out to us and apologies for any inconvenience this has caused.

I’ve checked this using my test site and it is working properly on my end. Watch this screen recording please: https://share.getcloudapp.com/Qwu20XO8 Hence, the issue is isolated on your end.

May I ask, have you managed to sort this out? If this is still not the case from your end then could you please clear/delete all browser’s cache and caching plugin’s cache to see if that works now. You can also try to check it using a different browser or incognito mode and check if the issue still persists.

If that helps then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Otherwise, for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

We hope for your kind cooperation with this. Thank you!

Hello @meadhassan01, sorry for the inconvenience this has caused.

I viewed the page that you are referring to and I see what you mean. This is most likely a CSS conflict somewhere but to be honest, we do not know the root of the issue yet and our developer is still investigating it.

Please could you try to add this custom CSS below and see if the popup will now display as expected? I would suggest adding it to your Theme’s Customizer Additional CSS area: https://share.getcloudapp.com/8LuoxYkW

.pum-overlay.pum-active,  
.pum-overlay.pum-active, 
.popmake.active {           
    opacity: 1 !important;           
    display: block !important; 
} 

If this works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Otherwise, for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

We hope for your kind cooperation with this. Thank you!

Hello,

Did you submitted your ticket to premium support and has anyone responded to you yet?

Hello, thanks for getting back so quickly, as well! ??

I viewed the sub page: https://www.ficontec.com/machine-platforms/ and upon page loading, there is no popup displaying. See screenshot: https://share.getcloudapp.com/E0uKzv5A

May I ask, did you added any cookies set to the popup? Could you please remove to confirm?

On the other hand, for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

We hope for your kind cooperation with this. Thank you.

Hi @fabstyle-1 – thanks for reaching out to us and we are sorry to hear that you are experiencing this problem.

I viewed your website and it seems the popup #10439 is displaying as expected on my end. Watch this screencast please: https://share.getcloudapp.com/o0u7v1YD

Have you managed to sort this out? If this is not the case from your end then could you please clear/delete all browser’s cache and caching plugin’s cache to see if that works now. You can also try to check it using a different browser or incognito mode and check if the issue still persists.

Lastly, you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

If that works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Keep us posted.

Hello @mikeloerson – I hope the above suggestions worked for you as well.

If that works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Thank you! ??

Hello @gregosz – thank you for reaching out to us and we do apologize for any inconvenience this has caused.

For us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

In line with that, we will be able to try to replicate the issue from our end.

We hope for your kind cooperation with this. Thank you.

Hello there @sreygel, in case you are having issues with any of our premium extension plugins then I would suggest reaching us directly to our HelpScout support desk so we may best assist you with your issue. Check this link: https://wppopupmaker.com/support/ We recommend this way to secure your website’s information. Thank you.

Hi @sreygel – thank you for writing in to us!

Please could you elaborate in greater details of what exactly you mean by “cannot be purchased”?

You can send us screenshot or screen recording of it so we can have a better understanding.

Looking forward to hearing from you.

Thank you!

Hi there @qwik3r, sorry for the confusion.

I will escalate this directly to our lead developers to ask for their insights regarding your query. As soon as we get any new piece of information then we will reply to this thread with an update.

Your patience is highly appreciated.

Thank you!

Thanks for keeping us updated.

I rechecked the website again using Safari browser and there seems to be no error displaying on the website. Please see this screen recording: https://share.getcloudapp.com/DOu6jGLz

If you are still experiencing the problem, could you send us a screenshot or screen recording of it?

Hello @yoyo77yo, thanks for writing in and sorry to hear that you are experiencing such issue.

I viewed your site and yes, I see no popup displaying in there.

Please could you kindly check that you did not add any targeting rules that could be causing it to not show up. Try removing them all to confirm.

I would also suggest to try this guide for other common issues:?https://docs.wppopupmaker.com/article/265-my-popup-wont-work-how-can-i-fix-it

Hope everything goes well on your end. If that does not help at all, kindly escalate this issue directly to our HelpScout support desk as we might need further website details to be able to assist you further. Check this link: https://wppteopupmaker.com/support/ We recommend this way to secure your website’s information, as well. Thank you.

Hello @proby – thanks for writing in and sorry for the inconvenience this has caused.

Have you tried to check it using the browser’s private mode to see if the issue still persists?

I’ve tested this using my test site and it seems everything is displaying as expected on my end.

Since you have mentioned that the issue occurs after you have updated the browser to its latest version then please always ensure that the browser’s cache & on-site cache plugin have been cleared/deleted/emptied to avoid this type of issues.
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Hope this helps. If you have further questions, just let us know. Thank you!

We appreciate your kindness! Have a good one! ??