Maria T

Hello there @chediec – thanks for sending us more details to work with.

I’ve checked your screenshots and I can see that you have configured the popup correctly. And upon viewing this page: https://petsittingkyletexas.com/test-home/, the popup is displaying as expected but the content isn’t.

Regarding your content, I can see that you are trying to load a short code from a third-party plugin. May I ask, have you tried to insert a plain text to the popup?

If yes and if it does display as expected then there might be a conflict between the Insert Pages plugin that you are using and the Popup Maker plugin.

I would now suggest you check out this documentation on how to Test if a Plugin or Theme Interferes with Popup Maker:
https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker This way we can determine if its a conflict with another plugin or theme quickly.

In case that doesn’t helps and for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

In line with that, we will be able to try to replicate the issue from our end.

We hope for your kind cooperation with this. Thank you!

Hello @albert0346,
?
?The sound does play, but only if you interact with the page first. Here’s the screencast: https://share.wppopupmaker.com/z8u1NG9X
?
?For more details regarding this, I would suggest checking out this link: https://developer.chrome.com/blog/autoplay/

Hope that helps.
?
If you have any other questions or concerns, just let us know.

Have a great day!

Hello @jennifersharman – Awesome! Glad to hear that and on behalf of Bel, you are welcome! ??

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day!

Cheers

Hi @flogsblog – thanks for letting us know and we’re happy to hear that!

We wish you the best of luck and have a great weekend ahead! ??

Hello @flogsblog – thank you for reaching out to us and we are sorry to hear that you are experiencing this.

I viewed the site and I see what you mean. Apologies that you are seeing this unwanted border on your popup.

This is happening because a default accessibility feature in popular browsers is clashing with our accessibility defaults. Please could you use this workaround for now? See this link: https://gist.github.com/marklchaves/12ffe01c4aadf938caa23b4f0ca33681

We’ll add that CSS workaround as a permanent fix in the next release. Sorry again for the inconvenience.

If that helps then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day! Cheers

Hi @caitanya – thanks for writing in to us!

You can add this class (see below) to the HTML code of the popup.

class="pum-close pum-do-default"

Note: Any element (text or button) inside a popup with that class will work to close the popup when clicked. You can try that and hope that helps you with your query.

If that works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Otherwise, you can reach us directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ Thank you.

Hello @seanpaulrasmussen – We really do apologize for the inconvenience this has caused.

Looking at your issue, could you please try to reach out to your hosting company and ask them to kindly increase the parameters below and see if you still encounter this issue in the future?

See the parameters below:

?Memory Limit [value] => 256M
?Max execution time [value] => 120 (or if possible 180)
?Max Post Size [value] => 100M

?
?Let us know if that helps. Otherwise, for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

We hope for your kind cooperation with this. Thank you!

Hey @psablik – thanks for sending us an update regarding this.

Like what I’ve mentioned in my previous reply, for us to take a closer look at this further, please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

Looking forward to hearing from you.

Thank you!

Hi @flogsblog – sorry for any delays.

I will need to forward your query to our developer and as soon as we heard back any new information from them then we will reply to this ticket with an update.

Your patience is highly appreciated.

Thank you!

Hello @psablik – apologies for any delays.

I checked your website and I can confirm the issue that you are referring to. Upon inspecting, I see that the cached files are being loaded. See this: https://share.getcloudapp.com/7KuAwKWz

May I ask, do you have an Autoptimize caching plugin that is currently active on your website? In line with that, you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy Keep us posted on how it goes.

If you are still experiencing any issues, and for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

In line with that, we will be able to try to replicate the issue from our end.

We hope for your kind cooperation with this. Thank you.

Hi @fatima85 – thanks for writing in to us and we apologize for any inconvenience this has caused.

Looking at your issue, I would now suggest you check out this documentation on how to Test if a Plugin or Theme Interferes with Popup Maker:
https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker This way we can determine if its a conflict with another plugin or theme quickly.

In case you need further assistance with this and for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

In line with that, we will be able to try to replicate the issue from our end.

We hope for your kind cooperation with this. Thank you.

Hi @flogsblog – thanks for writing in to us and apologies for any inconvenience this has caused.

??Could you please check if there are any?JavaScript console errors?on your website? Kindly check it while the Popup Maker plugin and the preloader option inside your theme are both activated.?
?
?If there are any then,?I would suggest seeing if this guide gives you anything useful to go on:?Checking JavaScript Errors
?
Let us know how that goes.

Hello @unboxcreativedesign – thank you for writing in to us and we do apologize for any inconvenience this has caused.

For us to investigate the issue further, and since you mentioned that you have a valid premium subscription, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

In line with that, we will be able to try to replicate the issue from our end.

We hope for your kind cooperation with this. Thank you!

Hi @didierf – that’s awesome! Thanks for letting us know and on behalf of @mlchaves, you are welcome! ??

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day! Cheers

Hello @stevendigital – thanks for reaching out to us and we apologize for any inconvenience this is causing you.

I viewed the link that you have included using Mobile view and the popup seems to display correctly on my end. Check this screenshot please: https://share.getcloudapp.com/llukAQQk

Have you managed to sort this out? If this is not the case from your end then may I ask, do you have any caching plugin active on your website? Please try to purge/clear caching and browsers cache or try to check it using your Mobile’s private mode browser to see if it is now working properly.

Furthermore, you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

Let us know how that goes. If that does not makes any difference at all and for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

In line with that, we will be able to try to replicate the issue from our end.

We hope for your kind cooperation with this. Thank you!