Maria T

Hi @ammartello97 – thanks for writing in and we are sorry to hear that you are experiencing issues.

I viewed your page and the buttons are not working for me. When I click the buttons, there are no popups showing. Is your Popup Maker plugin currently deactivated?

For us to investigate the issue further, please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/ This is to secure your website’s information. And, so that we will be able to try to replicate the issue from our end, as well. We hope for your kind cooperation with this. Thank you! ??

Hello @kimcoetzee – thanks for writing in!

I checked the link and upon testing, this is working properly for me. See this screencast: https://share.getcloudapp.com/yAukDk9g

If the issue still occurs on your end, and if you have caching plugin active on your website, please try to disable asset caching under your Popup Maker > Settings > Misc to see if that solves the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

In case you are referring to something else, or if my understanding is not correct, apologies about that. Please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/ This is to secure your website’s information. And, so that we will be able to try to replicate the issue from our end. We hope for your kind cooperation with this. Thank you! ??

Hi @seorez – thanks for writing in and we are sorry to hear that you are experiencing this!

?May I ask, do you have any caching plugin active on your website? If yes, please try to disable asset caching under your Popup Maker > Settings > Misc and check it again to see if that helps. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

Let us know how that goes.

If you need further assistance and for us to investigate the issue, please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

In line with that, we will be able to try to replicate the issue from our end.

We hope for your kind cooperation with this. Thank you!

• This reply was modified 3 years, 1 month ago by Maria T.

Hello there @jgolding94, thanks for letting us know and on behalf of my colleague Bel, you are welcome! ??

Sure! You can reach us back here if in case you encounter the issue in the future.

Thank you & have a great day!

Thank you for sharing, @edluvables!

We will take note of this and we’ll see if we encounter same reports in the future.

Have a great day & stay safe!

Hi @crystalpayton – thanks for writing in and apologies for any delays!

Looking at your issue, could you please try to add this custom CSS below and see if the popups will now display properly? I would suggest adding it to your Theme’s Customizer Additional CSS area: https://share.getcloudapp.com/8LuoxYkW

.pum-overlay.pum-active,  
.pum-overlay.pum-active, 
.popmake.active {           
    opacity: 1 !important;           
    display: block !important; 
} 

It is most likely a CSS conflict somewhere but to be honest, we do not know the root of the issue yet and our developer is still investigating it.

Hope that works for you!

If you have further questions, let us know.

In case that does not fix your issue, and for us to investigate the issue further, please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

In line with that, we will be able to try to replicate the issue from our end.

We hope for your kind cooperation with this. Thank you!

We hope everything goes well for you. ??

If that works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day! ??

Hi @catsfoto1se – That’s awesome! Thanks for letting us know! ??

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Take care!

Hello @edluvables, just a follow-up. Please could you send us a screenshot of what the error says and could you send us any error messaging from your logs?

Our developers need this information to proceed further. Thank you!

Hi @edluvables – thanks for writing in and we apologize for this inconvenience.

I will need to escalate your query to our developers and as soon as we heard back any updates then we will reply to this ticket right away.

Your patience is highly appreciate.

Thank you & have a great day!

Hello @catsfoto1se, thank you for writing in to us and we appreciate your kind words!

Yes, you can do that with Popup Maker plugin.

If you want to set an auto-close for your popup then you can check out this documentation on how to Automatically Close Popup After 10 Seconds. It will show you the step by step guidelines on how to achieve that.

Then, if you want to enter multiple ID’s then simply edit the popup IDs to be like this $(‘#pum-123, #pum-124, #pum-124′)’.
?
You can try that and I hope that helps you with your query!

Have a great weekend! ??

Hi there @lphd,

You can try this below:

[popup_trigger id="123" tag="button"]
insert Germanized shortcode here
[/popup_trigger]

You can try that and I hope that works for you.

If that helps, then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/ Thank you.

Hi @lphd, thank you for writing in to us!

Please could you let us know what plugin does asks you to do that? Also, could you clarify in greater details of what exactly you are trying to achieve?

Looking forward to hear from you.

Have a great day!

Hi there @mad2kx – thanks for letting us know and good to hear that you were able to figure that out.

Should you have further questions, please don’t hesitate to let us know.

Have a great day!

Hello @assistenzaprojectsrlnet – Thank you for writing in to us!

If you mean something like this, please see this link: https://streetphotography.blog/back-to-back-popups-demo/ Note that each popup has a button that one of our developers hand-coded. Here’s an example source code of one of the NEXT buttons.

<button type="button">NEXT</button>

So, to get this to work:

– All the popups are using the default appearance
– Each PREVIOUS and NEXT button has the class for the Click Open trigger for the popup they should display
– You’ll need to add this custom CSS to your site as well.

You can try that and I hope that helps you with your query. If you have further questions or concerns, don’t hesitate to email us back.

Have a great day!