marekop

Well, you are a lucky guy, but next time read what I wrote earlier (there is “reply within 24 hours” on their website and there is no information that they do not work on Sundays, holidays, long weekends, etc.).

I’m now using another extension with real support and a response within a few hours regardless of weekends.

PS. did you get a discount from them for this comment? LOL!

Man, stop embarrassing yourself. Asking for a discount is a normal thing, and anyone can do it; that’s not the issue here. My client, for whom I had been preparing a project for 2 months, planned to launch a social media advertising campaign on Monday. The project involved many automatic calculations, which is why we decided to use your WP extension. We sent an inquiry regarding the problem with dynamic variables in your extension and expected any kind of response, any contact at all, without expecting an immediate solution. That contact never came. On your homepage, it says that you respond within 24 hours or less, and since there was no response, you received the feedback that you did. You’re lying by saying we initiated a dispute during this time. Instead of providing a solution to the problem with your plugin, you started complaining about our review and demanded that we stop using the plugin. Since I resolved the issue with the variables myself, and my client expected the work to be completed by Monday, we couldn’t stop using the plugin, and I refused your offer of a refund and termination of cooperation. Imagine my surprise when, 3 days after our correspondence began, I noticed that you disabled our (lifetime) license for the plugin and its updates without our consent. I won’t even mention that after 4 days, I still haven’t received any response regarding the issue with the variables, and instead, you’re still whining and feeling sorry for yourself. This is not how a professional company operates, and I would add that I’m not the only one who had problems with your support, as others have also left similar reviews. Disabling the license without notification or our consent is a more serious issue and, I would say, a legal matter. Therefore, I warn other users of your plugin that they are dealing with someone who absolutely cannot accept criticism, and this does not bode well for good cooperation with this company.

After exchanging correspondence about the lack of any assistance (I waited 3 days for a response) and receiving a rather impertinent reply from the company, I noticed that my license was deactivated without my knowledge. Unfortunately, this demonstrates a complete lack of professionalism on the part of this company. I provided them with important information regarding potential fixes and improvements related to dynamic variables used in this extension, and after gently pointing out that I hadn’t received a response for 3 days, they maliciously deactivated the license I paid for (a lifetime license). Be cautious with this company, as if they don’t like your feedback or opinion, they will unlawfully deactivate your license.

Thank you @esd3104 for the link. For now, I’ve implemented Google Address Verification on my websites, but this solution is far from ideal. The problem is that our payments processed through GoDaddy Payments are becoming more frequent in certain periods (it’s starting to be the case now), and calling customers to correct payments (AVS error) is no longer worth the savings provided by GoDaddy. Unfortunately, since the problem still hasn’t been fixed, it remains to stop “beating a dead horse” and change the payment gateway to another one.

I don’t have any questions at the moment, but in the future, let me benefit from your experience and knowledge. Thank you again and best regards.

Thank you very much Zach for the comprehensive information on this issue. Yes, you are right, transactions via the virtual terminal go through without any problems. I will add the message you mentioned on the “check out” pages of my websites. I wonder if installing an address verification script would also be helpful.

Regards.