marcoswq

Jeremy,

A few answers and additional problem solving…

I just started the migration, it should be complete in a few hours, and all your subscribers will be moved from the old site to the new one.

Works again, that’s perfect, thanks!

Could you try to reset your Publicize connections?

I will try to do so before the next post and see the results.

I can’t really help you there, as these emails aren’t sent by Jetpack; they’re sent by your WordPress installation.

You are right, I have a host restriction with PHP emailing. I will look for a solution with the plugin or other way.

– Theme Customization Issues

There is another problem that I commented here before but I still believe it can somehow be related to Jetpack, if otherwise it has zero chance to do with it you can tell me.

Clicking customize buttons in appearence admin leads to 500 Internal Server Error. I have some reasons to think it can be Jetpack related, because I have had no changes in file system or .htaccess settings and permissions.

Usually debuuging tips recommend to deactivate all plugins and try to test customization. I’m afraid to do so and have the same problems again (stats, subscribers, etc.) when reconnecting Jetpack after the test.

What do you think, can I deactivate all plugins to test if “/customize.php” works well and then activate all of them again, reconnecting Jetpack, without problem? (I know your answer should be Jetpack only “responsible”)

Thanks

Jeremy,

Thanks, all historical stats are back after your correction.

Still, there are some issues going on:

– Subscribers are not back (we had around 400, now there are only 9)
– Publicize doesn’t automatically share posts to Facebook
– Comment moderation email notification is not being sent to administrator

Do you think I should reconnect Jetpack after your changes or it might be another problem? Also, do I continue using this post or do I start a new thread?

Many thanks again, learning a lot about wordpress these days with these challenges.

Hello csonnek, Jeremy and the Jetpack team,

I really need help with this. Until we can make Jetpack work again my visitors can’t comment our posts..

Can you please set blog’s address to the original paraserpiloto.appa.org.br?

And also, isn’t this issue a bottleneck for the plugin? I wonder it is very hard for your team having to deal with it everytime a blog around the world has to do a server/url change.

Thanks

Adding to post as you asked before… There are no other wordpress files anywhere. This is the only installation ??

paraserpiloto.appa.org.br

Hello again

I’ve set everything back to paraserpiloto.appa.org.br but stats show just the two last days and only two subscribers.

Can you fix the stats to show this adress’s whole life stats and subscribers?

Thanks!

csonnek,

I was about to give you a positive answer so we could end up changing the site URL but the blogs owner asked me to consider the old adress again…

??

Thanks again for the hard work understanding my case.

For now we will stick to paraserpiloto.appa.org.br

I’m marking this as resolved so you don’t have to spend more time here. Please consider the shifts in decisions we have to handle as IT people ??

Regards and thanks again for all the help.

csonnek,

Thanks again for the reply. I will try to use storytelling so we can both be on the same page.

A few facts:

– I originally created this topic because a few weeks ago I had started a migration test, and it caused the double installation issue. To solve the problem I disconnected Jetpack in the doubled wordpress and asked help here, Jeremy fixed the problem and everything continued to work in paraserpiloto.appa.org.br

– After understanding a lot of the challenges to move a wordpress installation I picked this (past) weekend to move my blog to a new server. To clarify the environments old/new server I will provide more information below:

— Previous situation —

We had wordpress installed at paraserpiloto.appa.org.br in a server used by appa.org.br. Our domain paraserpiloto.com was pointed to that same server and directed visitors to the wordpress installation in the root folder of the subdomain (probably main domain sub-folder, I’m not the server admin for that one, just have ftp access)

— New situation —

I have completed the wordpress move process. Copied files, database and took the necessary steps to migrate our blog to a new server and changed the domains and dns settings to the new server.
Subdomain paraserpiloto.appa.org.br now redirects visitors to a new different server that has paraserpiloto.com as the main domain.
Other accesses (aliases/parked domains) are paraserpiloto.com.br and blogdoraul.com.br. But at this moment those are just other ways to get to the same place. WordPress is currently installed in paraserpiloto.com/blog
A few hours ago when I posted the topic that you replied, the problem was that Jetpack had an error with the stats minigraph (broken icon) and in admin stats it showed broken connection error. After your reply I disconnected Jetpack and connected it again, currently we have stats working but showing zero as history in the minigraph. I therefore concluded we have the Unique ID problem.

– What I now need:

The migration process has been finished this weekend and I will remove files from the old server since they are no longer needed (in fact, I already have them in a separate folder to make sure they are not being used by links or other stuff, it is not being run anymore but if you tell me that I need to delete that old installation’s Jetpack plugin folder I can do so immediately).

We are and will keep the blog running in the new server in it’s main domain.
Official installation/blog adress now is paraserpiloto.com/blog and this is the Jetpack blog/site URL to be considered. Everything is set like this and I even took your tip with the URL changing plugin. So it seems to me now that everything is working 100% in the new space, only exception is that the stats are 0 like it is a new website.

Can I have in this new adress the data from the whole blog’s life?

Hope I cleared up the story.

When you check for the new adress please make sure that the URL doesn’t have a “.br” domain extension, it may have mixed up with the parked/alias domains we have.

New adress should be paraserpiloto.com/blog
Historic stats were in old address: paraserpiloto.appa.org.br

After my last post in reply to yours I disconnected the Jetpack and connected it again.

The stats mini graph in the upper bar now shows, instead of the image error I’ve had before, but stats show 0 (zero, calm down message).

Also subscribers are 0 too.

Any chance, somehow, the linking of my blog history is again pointing to a wrong adress?

Any ideas on how I can get stats and subscribers back? Key number was around 4 to 5 thousand pageviews daily.

csonnek,

Thanks a lot for such clear information. I still don’t see stats available and there is the token error shown in the stats admin.

I will try to reconnect Jetpack and probably things will be ok.

Thanks for your help I will let you know if problems related to stats and commenting still happen.

I was reading my texts above and I am in doubt if you would understand that I still need the blog adress update so the stats and everything else can work again.

Old adress: paraserpiloto.appa.org.br
New adress: paraserpiloto.com/blog

Only the post’s images URL issue I solved by myself, the stats (and comments, and theme) part still needs fixing.

I hope the theme customization work again too when Jetpack’s adress (unique ID issue) is updated by you. I can’t access any customizing pages for the theme now (500 error), I wonder it is related to the css conection Jetpack has, and since it isn’t connected right now I’m getting such errror.

Anyway, thanks for the help you provide and I know you work with our support issues as soon as you can.

Thanks again, let me know if I need to provide any extra information.

Update….

Disregard the general post images part above.. It’s fixed now (changed more URLs in wpconfig table to the new adress).

However, if I remove files from old server theme is not rendered, just site content (as if there were no theme or css files, just the texts and posts).

Can Jetpack somehow be making my wp in the new server/adress be picking theme files back from the old server/adress?

Jeremy,

Good afternoon, as I previously said I have moved the wordpress installation to a new server. Can you update statistics for paraserpiloto.com/blog (New Adress) to consider the history on paraserpiloto.appa.org.br (Old Adress)?

Also, I’m having a trouble with the images URLs, I have followed many instructions on updating wp-post database tables and all and links were successfully changed in posts, but when they are shown in the browser they still link back to the old adress. Do you think JetPack’s adress setting has anything to do with it?

Thanks

Yep! Everything in place again! Thanks a lot Jeremy.

Any tips for when I do the transfer to the new server? The domain should be transfered too.. Although I’m not sure I will be able to maintain the same adress/url.

Is there a way for me to do the transfer and “tell” jetpack that my “new” blog is actually the same?

Is there any way I can’t be work for you again? hehe

Thanks again, your help was outstanding and in great timing.

I’ll try Jeremy, thanks. So far we are getting a few errors with template and all. Give you a heads up when I’m finished following your instructions.