marcop68

I also have the “empty cart” problem and I have already opened a ticket (2051796). I hope you will be able to provide a solution quickly to a major issue!

Same problem for me, too, tried everything. The insteresting thing is that it seems that the email is sent (as it is logged as such by “Check & Log Email” plugin), but it doesn’t arrive.

Other emails sent by WordPress arrive.

No errors in any log on the server either. It has been so for a while, at least from the latest update. Definitely a global issue!

PS: I confirm it’s now working! Many thanks for the quick turnaround!

That’s great, thank you very much! I’ve seen the bug in the source ?? it’s “one of those things” ?? ! Well spotted, I would not have been able to find it without spending days!

• This reply was modified 4 years, 9 months ago by marcop68.

The “popup” I mean is what you get – for example – on eBay when you pay for your purchase with PayPal… not sure what is its technical term ?? I understand that the folder “legacy” is where you have the old code, but it seemed to be where qpp was running its code on my setup (at least, all the errors/warnings I could see were from that file).

I didn’t try to call the do_shortcode as my content for the apply_filters() contains other dynamic text that I have to generate in my shortcode, unfortunately.

What I did was to have a test page with the

[qpp amount="GBP100" form="EMHC" id="My Test Product"]

shortcode directly in it and I had the same behaviour as described in my OP.

That’s correct: the big advantage of your plugin is that the shortcode can be created dynamically. In my case, I have a plugin that extends a commercial WP plugin (that doesn’t handle PayPal). My plugin publishes a shortcode (which of course I’ve put on a page, called by the other plugin) which reads the data from the other plugin and generates a call to the [qpp] shortcode. Essentially, I do a:
echo apply_filters('the_content', "[qpp .....]");
in my shortcode.

The plugin I’m using now (WP PayPal) does the same think as qpp does, but rather than opening the pop-up (which I would greatly prefer), opens a PayPal page.

I spent all morning looking at the qpp code and I can sympathize with you and the challenges in rewriting the plugin!!! ??

The form I tried to use was a “read-only” one. I generate programmatically from my own plugin this shortcode:

[qpp amount="GBP100" form="EMHC" id="My Test Product"]

The EMHC form displays only the id (My Test Product) and the price (both were displaying correctly). Curiously, if the form was not read-only, the <input> box for the product was not filled in with the id of the shortcode, but used the default one.

It’s a bit of a mystery, many thanks for your time: perhaps you could consider having a way to export the form for testing/checking at your end, and perhaps create a log for any PayPal error.

Unfortunately, I don’t have a test system to work with, I’m afraid.

All the best, thank you!

There are no Javascript errors: in Chrome I have only the PayPal cookie warning with “Samesite” while in Firefox and IE I don’t have (of course) the warning but I still haven’t the popup.
In Sandbox mode I have some debug messages from PayPal (a console.log(…) of an object) but no joy…
I understand you cannot/want provide help for a free plugin (I have the suspicion the problem may be due to my theme, Shapely), but as my site is live, I won’t be using your plugin, sorry, and rather go to WP PayPal which is working out of the box.

You are incompatible with Easy Digital Downloads (https://easydigitaldownloads.com/). As EDD is the core of my e-business, your plugin is not working…

I’ve contacted the EDD team too and hope you will be able to find a solution.

Regards,

— mp

Lap: many thanks, yes, they are all possible options, if the hosting provider were to offer them and if we weren’t running business critical services that can’t afford the downtime and aggravation that a provider move entices.

However, I’m sure a few people will appreciate a notification (the HTML page returned by MailChimp in case of error 503) and perhaps some documentation on mc4wp on what this error means and the steps to take… ??

Some more info, which may help people with the same problem.

My domains are on a hosted server, whose IP address has been blacklisted, as another domain there (not one of mine…) is serving trojans, viruses, etc. Personally, I asked my provider to deal with the situation, as it’s now out of my control.

To check if you have the same problem:

1. Find the IP address of your site. This can be done from a command prompt with the command ping example.com (replace example.com with your site). You will get a number, ex. 123.123.123.123
2. From https://www.ip-score.com/ enter this IP address and click “Check”. (other services are available).
3. On the right hand side, you will see a list of results “Blacklist Check”:

Blacklists check:

Spamhaus:Listed

Sorbs.net:Clear

Spamcop:Clear

South Korean NBL:Clear

Barracuda BBL:Clear

4. Check for the “Listed” results (these are in red). In my case, Spamhaus is listing my IP address.
5. Clicking on the “Listed” entry, a new tab will open with a description of where the IP has been listed and information on the reason why it was listed (in my case, there was the URL of a page with trojans).
6. From there, it’s a matter to deal with your provider or follow the instructions (you may have been hacked yourself…)

I would like to see clearer instructions in MailChimp for WP on how to deal with this problem, or even perhaps receive a notification that something is broken in the connection to MailChimp… That would save time and frustration…

I’ve heard back from MailChimp and – good news – the problem isn’t with my account, but with Akamai blocking my server’s IP ??

This is what MailChimp suggests: any comments/recommendations (other than asking my hosting provider to sort themselves out with Akamai?):

I took a look at your account and there aren’t any compliance issues. What you are experiencing appears to be an Akamai issue.

If a user or subscriber is using an IP address that is being blocked by Akamai and hits one of our endpoints (any of our hosted sign-up forms, or API endpoints), they will see these kinds of errors. Here are a few things to try to help resolve an Akamai block.

Access the application (make your API requests) from behind a proxy or through a VPN
Access the application (make your API requests) from a different network
If the requests are generated from a web server: Request a new IP from your hosting provider
If accessing the application (or making API requests) from a home or business network: Reach out to your Internet Service Provider and request a change of external IP
Wait it out. Typically blocks of this nature can clear just as quickly as they were implemented, assuming the behavior in question has stopped.

Hi! It may be that the problem is due to the MailChimp account being under “compliance review”. On checking MailChimp’s API documentation here: https://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/, error 503 is “Compliance Related”.

I’ve managed to dump the MailChimp response to the plugin, and it contains a nice HTML message to reach out to MailChimp, with an incident number. Below, the response, obfuscated in the sensitive data:

[29-Aug-2016 13:44:05 UTC] array(6) {
  ["headers"]=>
  object(Requests_Utility_CaseInsensitiveDictionary)#5178 (1) {
    ["data":protected]=>
    array(7) {
      ["server"]=>
      string(6) "Apache"
      ["content-type"]=>
      string(9) "text/html"
      ["etag"]=>
      string(45) ""2c04e24a413fe3bbXXXXXXXXXX46841:1427XXXX35""
      ["vary"]=>
      string(15) "Accept-Encoding"
      ["content-encoding"]=>
      string(4) "gzip"
      ["cache-control"]=>
      string(13) "max-age=86366"
      ["date"]=>
      string(29) "Mon, 29 Aug 2016 13:44:05 GMT"
    }
  }
  ["body"]=>
  string(9768) "<!DOCTYPE html>
<html role='document'>
<head>
<meta charset='utf-8'>
<meta content='en' name='language'>
<meta content='IE=edge' http-equiv='X-UA-Compatible'>
<meta content='width=device-width, initial-scale=1' name='viewport'>
<title>403</title>
<style type='text/css'>
h1{font-family:"Helvetica Neue",Arial,Helvetica,sans-serif;-webkit-font-smoothing:antialiased}h1{text-rendering:optimizeLegibility}h1{letter-spacing:-0.03em;font-size:40px;line-height:1.2;font-weight:bold}p{font-size:16px;line-height:1.6875;font-weight:normal}html,body{background:#f2f2f2;font-family:"Helvetica Neue",Arial,Helvetica,sans-serif;color:#3a3a3a;margin:0;padding:0;text-align:center}a{color:#52bad5;text-decoration:none}a:hover{text-decoration:underline;color:#2c9ab7}h1{margin:0}p{margin:6px 0 0 0}.content{display:inline-block;text-align:left;width:100%;max-width:520px;padding-top:20vmin}.freddie{width:25%;max-width:108px;height:0;padding-bottom:25%;margin:18px auto}.script{width:50%;max-width:216px;margin:18px auto}.message{width:100%;-moz-box-sizing:border-box;-webkit-box-sizing:border-box;box-sizing:border-box;padding:36px;background:#fff;border-bottom:4px solid #dcdcdc}@media screen and (max-width: 520px){.message{padding-left:18px;padding-right:18px}}

</style>
</head>
<body>
<div class='content'>
<a href='/'>
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</a>
<div class='message'>
<h1>Request Blocked.</h1>
<p>We had to block your request because of something that looked suspicious. Please reach out to support: <a href="mailto:[email protected]?subject=Incident Number: 00.24XXXX8.14XXXXXX45.175XXXX3">[email protected]</a>
<br /><br />
<em><span>Reference Number: 00.24XXXX8.14XXXXXX45.175XXXX3</span></em>
</p>
</div>
</div>
</body>
</html>"
  ["response"]=>
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    ["message"]=>
    string(19) "Service Unavailable"
  }
  ["cookies"]=>
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  ["filename"]=>
  NULL
  ["http_response"]=>
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      string(9768) "<!DOCTYPE html>
<html role='document'>
<head>
<meta charset='utf-8'>
<meta content='en' name='language'>
<meta content='IE=edge' http-equiv='X-UA-Compatible'>
<meta content='width=device-width, initial-scale=1' name='viewport'>
<title>403</title>
<style type='text/css'>
h1{font-family:"Helvetica Neue",Arial,Helvetica,sans-serif;-webkit-font-smoothing:antialiased}h1{text-rendering:optimizeLegibility}h1{letter-spacing:-0.03em;font-size:40px;line-height:1.2;font-weight:bold}p{font-size:16px;line-height:1.6875;font-weight:normal}html,body{background:#f2f2f2;font-family:"Helvetica Neue",Arial,Helvetica,sans-serif;color:#3a3a3a;margin:0;padding:0;text-align:center}a{color:#52bad5;text-decoration:none}a:hover{text-decoration:underline;color:#2c9ab7}h1{margin:0}p{margin:6px 0 0 0}.content{display:inline-block;text-align:left;width:100%;max-width:520px;padding-top:20vmin}.freddie{width:25%;max-width:108px;height:0;padding-bottom:25%;margin:18px auto}.script{width:50%;max-width:216px;margin:18px auto}.message{width:100%;-moz-box-sizing:border-box;-webkit-box-sizing:border-box;box-sizing:border-box;padding:36px;background:#fff;border-bottom:4px solid #dcdcdc}@media screen and (max-width: 520px){.message{padding-left:18px;padding-right:18px}}

</style>
</head>
<body>
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</a>
<div class='message'>
<h1>Request Blocked.</h1>
<p>We had to block your request because of something that looked suspicious. Please reach out to support: <a href="mailto:[email protected]?subject=Incident Number: 00.24XXXX8.14XXXXXX45.175XXXX3">[email protected]</a>
<br /><br />
<em><span>Reference Number: 00.24XXXX8.14XXXXXX45.175XXXX3</span></em>
</p>
</div>
</div>
</body>
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My provider disabled phpinfo… I’ve tried all day yesterday to have it enabled, but no joy… ?? But, as I said, I had the plugin run for the past two years without a problem. I’ve also enabled the “usage tracking”, so you may already have the cURL version I use.

However, I’m using:
cURL version 7.36.0
cURL SSL version OpenSSL/1.0.1e

Do you have any suggestions on checking whether my site’s IP is blocked on MailChimp side?

I’ll try other things later today.

I’m having the same problem on two of my servers. In my log I see:

Form 3552 > MailChimp API error: 503 Service Unavailable

The problem is definitely something between my server and MailChimp, as also the Easy Digital Downloads Mailchimp plugin has stopped working (but it doesn’t have a log…). All was working up to a few days ago, my host’s cURL has not been downgraded (I don’t have SSH access, but had this plugin working for a couple of years and the host is not upgrading anything). My host is PlusNet (UK).

Do you have any suggestion on changes/tests to get better messages to help us understand what’s going on, as it seems that the problem is quite widespread?

Many thanks!