marco74it

@rogierlankhorst you are right! What you see now is the outcome of add.actions I took yetsreday evening.

At the end of the tests described above I disabled completely the performance plugin and complianz. started to work.
Then I re-enabled to its original state (with all performance settings on) complianz kept working.

I don’t really understand the reason though. The current configuration is exactly the same I had when the issue started.

Any thought?

Some more information.

I am using SG Optimizer as plugin to optimize WP performances. It’s a plugin developed by Siteground (the hosting provider).

I analysed the site with GTMetrix and found this script (I guess this is the one you were referring to) https://www.artemperature.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js

As per the plugin configuration possibilities, I could do the following tests:
1. Exclude URLs from being cached – I tried to exclude the JS url (https://www.artemperature.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js/)
2. Exclude URLs from HTML Minification – I tried to exclude the JS url (https://www.artemperature.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js/)
3. Defer Render-blocking JS – I excluded from the deferring the following: complianz.min.js, cokkieconsent.js and postscribe.min.js
4. I disable the option the option to remove versions from query string
5. I disabled Minify JavaScript files
6. I disabled Combine JavaScript files

I also tried a randomic combination of the above. For all test cases I clean the site cache as well the browser one and tested using incognito mode.

None of the above worked. The problem is still there.

I just enabled Safe Mode so you can maybe do some checks as well.

Pls let me know what you think as I really feel out of options.

Thanks, I will take actions later today/

When it come to the optimization plugin, I can try t disable or can I whitelist scripts or css or toher elements. May you let me know exact script name(s) that I need to exclude from optimization to avoid the issue ?

On the optimizations plugin: plugin has always been there and complianz used to work properly with it. Something has changed (not on the optimization plugin side) days ago

I would start with ensuring that the plugin version is appended to the script URL’s. That will ensure the new file from being loaded.

How can I do ?

If you still have this issue, I can try if I can reproduce the issue on your site, or on a staging site if you can set that up. Then I can double check the file, and the settings.

How can we practically organize it ?

At the moment the plugin is disabled. I could not find an easy way to block the cookie banner without disabling the plugin fully.

Hello Rogier,

I tried clearing caches (on all browsers and devices I have) as well as on the server level. Clearing went well. Also asked hosting support to confirm it.

Unfortunately the problem with the cookie banner still persist.

This morning I had to disable the plugin as it was really impacting usability.
I will try again to do some tests / cache checking this evening but, I hope, you also have other suggestions.

I just completed a full round of tests and .. unfortunately no changes … Tried with few different browsers in incognito mode ..
When I open the site home page the cookie banners pops up. After clicking on accepting all cookies, while browsing the site, the banner shows up on each and every page I click on ..

Hello,

thanks. Cache cleaned and situation improved. I am now testing with different browsers and devices.
Do you mind to explain (or to point to an article that does it) how you checked the version ? It may useful for further checks.

M

@rogierlankhorst you are right. Sorry if any confusion, anyhow, I started my own thread yesterday.

Same experience for me ..

Addon info: website is using Disable REST API plugin. All sites plugin including complianz.io are whitelisted there.
I am not aware of any other setting not I have other plugins limiting REST API.
After the white listening activity I see a kind of improvement: the manage consent settings are now visible on both the cookie policy page as well as the legal hub page.

But .. the Cookie bar pops up on each and every page of the site again and again .. regardless of the fact that users are clicking Accept All.

I’d really appreciate an help as my next option is to remove the plugin. I am really getting customers reports on this ..

• This reply was modified 3 years, 10 months ago by marco74it.

Rogier: thanks for your answer. What you experienced was due to a test.
WP Security plugin has a setting that can be flagged / unflagged (“Check this if you want to stop REST API access for non-logged in requests”).
I flagged it for few minutes today to see if the setting change was affecting complianz.io behavior. It’s now unflagged as it has always been. If you run your test again you will see a different result.

Original plugin problem still persists.