mansishah

Hi Charmp,

Cron jobs are serving the purpose of sending “Email Notification” to the clients about their abandoned carts.

For the lite version of Abandoned cart Plugin, you need to run the cron jobs manually for sending emails to logged in users only.

For setup of cron jobs, you need to reach Cpanel of your site and from there you can go to cron job section and run the following path:
/usr/bin/wget -q -c <your_site_path>/wp-content/plugins/woocommerce-abandoned-cart/cron/send_email.php

Regards,
Mansi Shah

Hi,

The Abandoned cart plugin of lite version track only the logged in user carts, it is not capturing guest user carts yet.
So can you please let us know which version are you using of this plugin?

Currently our plugin does not clear the carts when user does not complete the checkout process. If different users use the same PC and use the same browser then browser will load the last cart of the user. If Both users open the cart in different browsers then it will shows an empty cart for both users.

Please let me know if you have any further queries.

Regards,
Mansi Shah

Hi,

Thank you for posting the code.
We already have this feature available in PRO version of the plugin where we have multiple languages for the calendar. We will surely add this feature in our future version of the plugin.

Regards,
Mansi Shah

Great.

Hi,

For sending the emails for the abandoned order you need to add the email templates under the “Email Templates tab” and set the cron jobs in the cpanel.

Please run your file path like this to set the cron jobs:
<your site name>/wp-content/plugins/woocommerce-abandoned-cart/cron/send_email.php

Can you please try this and let us know whether the reminder emails sent fine?

Regards,
Mansi Shah

Hi,

We tried to replicate the issue on our server and its working fine so can you please run your file path like this:
<your site name>/wp-content/plugins/<plugin folder name>/cron/send_email.php
on the browser and check whether reminder emails coming fine?

And yes I am working as Junior Developer with Tyche Softwares.

Regards,
Mansi Shah

Hi,

Sorry for your inconvenience.
The plugin sends the reminder email based on the active templates. So you need to create a template, set it as active and set the frequency. The plugin will get the customer data from the database and send the reminder email as per the frequency set.

The LITE version of AC plugin has only 3 shortcodes, they are:
<Customer First Name>
<Customer Last Name>
<Customer Full Name>
All other Shortcodes are available in PRO version Only.

For the issue of reminder email can you please let me know that do you have any active tenplates setup?
If yes, and still the emails dont come through then can you please show us your cron job command that you had set in the cpanel for send_email.php file.

If the plugin is setup correctly and yet you do not receive reminder emails or abandoned carts are not being logged, then can you please create a ticket at [email protected] and give us the admin access to your site so that we can check the issue and fix it.

Regards,
Mansi Shah

Hi,

I am glad to know that you are able to fix the issue.

Thank you for sharing this fix with us.

Please let me know if you have any further queries.

Thanks,
Mansi Shah

Hi,

Currently in our lite version of the plugin whenever the product is added in the cart after the cut off time is reached in the settings the cart will be abandoned and shown under the Abandoned Orders menu.

If you want to send the emails for the abandoned order you can add the email templates under the Email Templates tab.
Note : You need to set the cron jobs in the cpanel which will help to send the emails.

There are many features which we have in our PRO version, some of them are mentioned below.

1. In lite version you need to manually set the cron job where as in PRo version cron jobs are set automatically.

2. You can track the cart for guest users too in PRO version and in lite version the carts are tracked only for logged in users.

3. There are shortcodes provided in PRO version which helps you to add the cart link, checkout link etc which when clicked on direct to the respective page resulting in singe click recovery process.

There are many more features added in the pro version of the plugin.

Here is the documentation for the plugin on our site for PRO version: https://www.tychesoftwares.com/woocommerce-abandon-cart-plugin-documentation/

You can also test your requirements on our demo site of the plugin :
https://demo.tychesoftwares.com/woocommercepro/wp-login.php?redirect_to=https://demo.tychesoftwares.com/woocommercepro/wp-admin/admin.php?page=woocommerce_ac_page

Please let me know if you have any further queries.

Thanks,
Mansi Shah

Hi syazalina,

Ok. Great.

Regards,
Mansi Shah

Hi syazalina,

We have released a fix for the issue where the delivery date was not sent in the default woocommerce customer invoice in our latest version 1.3 of Order delivery date lite plugin.

Can you please update to the latest version on your site and check if everything works fine?

Regards,
Mansi Shah

Hi Tim, @misssophisticate,

We have released a fix for the issue where the settings were reset in our latest version 1.3 of Order delivery date lite.

Can you please update to the latest version on your site and check if everything works fine?

Regards,
Mansi Shah

Hi realdeazucar,

Can you please let us know which version are you using for order delivery date pro plugin, woocommerce plugin and wordpress on your site?

Regards,
Mansi Shah

Hi Tim, @misssophisticate,

Thank you for the detailed information regarding the issue.
We have been unable to replicate this issue. We will be doing some more testing over the next 1-2 days & will get back to you.

Regards,
Mansi Shah

Hi,

Can you please let us know if the settings are getting reset on any specific trigger or they are getting reset randomaly on your site?
We did fix this issue in the previous version where the settings were getting reset when the plugin was deactivated.

Regards,
Mansi Shah