Manjil Nepali

Hello @gorm88,

Thank you for leaving such an excellent appreciation for the WP Travel Engine plugin and giving us a 5-star rating.

We always try to give the WP Travel Engine plugin user the best support, although there may be occasional delays of 1 or 2 days. We’re glad to hear that we’ve addressed your needs and made things work for you. Your appreciation means a lot to us; we’re here to assist you whenever needed.

Thank you for being a valued customer and for your patience.

Do let us know if you encounter any issues in the future or have any queries. We will be glad to help you out.

Regards

Hello @yosbeck1,

Thank you for leaving such an excellent appreciation for the WP Travel Engine plugin and giving us a 5-star rating.

We always try to give the WP Travel Engine plugin user the best support. So our Support team tries their best to make the plugin users resolve the issue and make them happy.

Do let us know if you encounter any issues in the future or have any queries. We will be glad to help you out.

Regards

Hello @justin-bigscoots,

We have thoroughly investigated the problem and are happy to inform you that we have identified the bug and are working diligently on a fix. In our next update, we will ensure that the set-cookie header is appropriately handled to prevent interference with caching mechanisms.

We understand the importance of efficient caching for website performance and user experience. By rectifying this issue, we aim to provide a smoother and more optimized experience for all WP Travel Engine users.

If you have any queries or confusion, please let me know and I will be back.

Thank you!

Hello @ainshukri,

Thank you for leaving such an excellent appreciation for the WP Travel Engine plugin and giving us a 5-star rating.

We always try to give the WP Travel Engine plugin user the best support. So our Support team tries their best to make the plugin users resolve the issue and make them happy.

Do let us know if you encounter any issues in the future or have any queries. We will be glad to help you out.

Regards

Hello @gianniscfa,

Due to inactivity on this topic, we are closing this.

If you have any questions or face any issues, please feel free to start a new topic.

Thank you!

Hello @gianniscfa,

Due to inactivity on this topic, we are closing this.

If you have any questions or face any issues, please feel free to start a new topic.

Thank you!

Hello @justin-bigscoots,

Thank you for contacting WP Travel Engine team!

We kindly request information about the caching plugin you are currently utilizing. This is important as the plugin uses a cookie to retrieve and track the current session and cart data within that session. By knowing the caching plugin you employ, we can conduct compatibility tests and, if feasible, provide you with a suitable solution.

Thank you for your cooperation in this matter.

Hello @minus43,

Thank you for reaching us.

If you would like to disable the?Login?and?Sign Up?buttons, I’m here to assist you. To do so, please follow these steps:

1. Access the Admin Dashboard.
2. Navigate to the “Appearance” section.
3. Choose “Menus” from the menu options.
4. Look for the “Secondary Menu (Secondary)” option under the “Select a Menu to edit” section.
5. Once you have selected the “Secondary Menu (Secondary)”, you will find the Login and Sign Up buttons.
6. You can remove each button by clicking the “Remove” option or uncheck the Secondary option.
7. For visual reference, you can check this screenshot:?https://prnt.sc/5qCwCR1bhFGW and https://prnt.sc/3zwmUKfXU1ss.

If you encounter any difficulties during this process, please don’t hesitate to reach out to me. I’m available to provide any necessary assistance.

Thank you!

Hello @chrysostomosilva

Thank you for contacting WP Travel Engine team!

If you would like to translate the word “View Details” into Portuguese, you can translate the word within the theme you currently use on your website. To accomplish the translation, you can utilize the Loco Translate plugin.

To assist you further, please specify the name of the theme you currently use on your website. This information will enable me to provide you with more specific guidance on how to proceed with the translation.

Thank you for your cooperation.

Hello @marjoleinm,

We sincerely apologize for the delayed response. We seem to miss your ticket unintentionally and deeply regret any inconvenience caused.

Could you please confirm if the issue has been resolved or if it still persists? If the issue remains unresolved, we kindly request you provide us with a specific screenshot or screen recording of the problem you are encountering. This will enable us to thoroughly investigate the issue and provide you with an appropriate solution.

Are you seeing any JavaScript errors in your browser console? if yes then please provide us with a specific screenshot.

Furthermore, kindly specify the version of WordPress in which the issue has been reported. This will assist us in examining the problem thoroughly in our testing environment and accurately replicating the issue.

Looking forward to hearing from you.

Thank you.

Hello @unterwegsinberlin,

Thank you for getting back to us.

I’m pleased to hear that the issue has been resolved by deactivating the W3 Total Cache plugin. In order to prevent any potential issues in the future, I kindly request that you keep the plugin deactivated and consider using alternative optimization plugins that do not cause any conflicts or complications.

Your cooperation in this matter is greatly appreciated.

If you have any further concerns or require further assistance, please feel free to let me know.

Thank you!

Hello @dumel,

Thank you for your understanding and cooperation.

We greatly value your feedback, and we assure you that we will take your feature request into consideration. We will keep you updated on the progress and let you know once the feature has been successfully implemented in our plugin.

Furthermore, we are committed to consistently improving our system’s capabilities to provide an even better experience for our users.

Thank you for sharing your thoughts with us.

If you have any queries or confusion later, please let me know and I will be back.

Thank you!

Hello @dumel,

Thank you for bringing this to our attention.

I understand that currently, we do not have the capability to add multiple email addresses for receiving Trip Enquiry emails. However, I have discussed this with our developer teams, who have responded positively to implementing this feature.

I will record it in our feature request list, and we aim to include this functionality in next week’s update.

Also, we appreciate your suggestion regarding the feature of styling the email generated by the trip enquiry form in the WP Travel Engine plugin. While this feature is not currently available, we have added it to our feature request list as it is indeed a valuable addition to our plugin.

Rest assured, we are committed to implementing this feature in future updates. We do not have an estimated timeframe for its release, but we assure you that it will be included in our plans.

We appreciate your feedback and your contribution to improving our product.

If you have any further questions or encounter any confusion in the future, please don’t hesitate to reach out. I’ll be more than happy to assist you.

Thank you!

Hello @dumel,

Thank you for contacting WP Travel Engine team!

Please find out the answers regarding your queries point-wise below

Query 1: Where do I edit the recipients of this mail?

Response: If you are referring to changing an email address that receives an enquiry from the Trip Enquiry form, please change your Admin email by going to Admin Dashboard > Settings > General and adding your required email under Administration Email Address. Check here: https://prnt.sc/l3fc9hoJkOEV.

Query 2: The email generated by the trip enquiry form looks quite bad and I would like to try and style it – where/how do I do this?

Response: We understand that you would like to style the email generated by the trip enquiry form in the WP Travel Engine plugin. However, we regret to inform you that the plugin does not currently provide a built-in option to customize the styling of the email.

We apologize for any inconvenience this may cause.

If you have any further questions or need assistance further, please let us know, and we’ll be happy to help.

Hello @gianniscfa,

Thank you for getting back to us.

Certainly! I kindly request you deactivate the WP Rocket plugin and clear all associated cache files. Afterward, please verify if the error persists.

If the error continues to occur even after performing these steps, it would be advisable to deactivate and delete the WP Rocket plugin. In such a case, I recommend considering an alternative caching plugin as a replacement.

Remember, it’s important to handle this process carefully and ensure that you have a backup of your website before making any changes.

Thank you!