Sultan Nasir Uddin

Thank you for clarifying that we are not the company billing you. If you have any other questions, feel free to reach out.

Since it is deprecated, no future bugs or issues will be resolved, which might introduce new problems over time. That’s why it’s always better to use the latest code. You can use the Legacy API for now; however, it would be better to migrate to the new REST API. Regarding the legacy API documentation, we do not have any live link to the legacy documentation at this time.

I did not ignore your question. Instead, I answered all your inquiries in a single response. As I mentioned, the only change is the endpoint; previously, it was query argument-based, and now it follows a REST API structure. However, I apologize if that was not clear to you.

After reviewing this conversation, I believe it would be beneficial to create a standalone plugin for the legacy API feature. I have developed a plugin that you can find here:?Legacy API Plugin. Simply download and activate this plugin, and it will restore the legacy API feature that was removed from the original plugin.

Your code should work as intended. However, if it’s not functioning correctly, it may be related to the redirect issue. The software might not be processing requests properly due to the redirect. I believe that using the plugin I mentioned earlier will resolve all the issues.

Thank you for your detailed response and for bringing your specific challenges to our attention.

Regarding your concerns about the API changes, our previous system was based on WooCommerce’s legacy API, which they have since deprecated. Unfortunately, this means we can’t maintain compatibility with the old API since WooCommerce no longer supports it. We have introduced REST API to solve the issue that operates similarly to the previous version, and you can learn more about it?here.

To facilitate a smooth transition for your existing clients, I recommend setting up server-side redirection. By redirecting requests from the legacy API to the new endpoint, you can ensure that your users can continue their operations without interruption.

We are dedicated to supporting you throughout this process and are here to provide any guidance you may need to make this transition as seamless as possible. Your satisfaction is our top priority, and we hope that with these solutions in place, you can fully experience the benefits of our plugin.

If you find this information helpful, we would greatly appreciate it if you could reconsider your review. Positive feedback motivates us to keep improving and providing quality service.

Thank you for your understanding and support!

• This reply was modified 5 months, 2 weeks ago by Sultan Nasir Uddin.

Hello DataLife,

Thank you for sharing your experience with us. I’m truly sorry to hear about the frustrating interactions you’ve had with our customer support team. Your feedback is really important, and I understand how critical timely assistance is, especially when it comes to software that your business relies on.

I’d like to clarify that our support team does not operate on Friday and Saturday, as those are our weekends. This can sometimes lead to delays in response times for requests submitted on Thursdays. However, we are actively working to improve our response times and overall support experience.

If you could provide me with some details about your specific questions or concerns, I’d be happy to escalate them for a quicker resolution.

Thank you for your patience, and I appreciate your understanding as we work to enhance our support.

Hi @crossmr,

I’m glad to hear that the issue is now resolved and the emails are sending correctly! If you have any further questions or need assistance in the future, feel free to reach out. Thank you for your patience during this process!

Best regards!

Hi @crossmr,

I’m sorry to hear that it’s still not working. For a quicker resolution, please reach out to our live support at?pluginever.com.

Best regards!

Hi @crossmr,

You can try one more step to resolve the key delivery issue:

1. Manual Delivery Setting: Check if the “Manual Deliver” option is turned?On?in the plugin settings. If it is, turn it?Off?and save the settings. If it’s already?Off, still hit the save button to ensure the settings are properly updated in the database.
2. Test Coupon: Create a test coupon that gives a 100% discount. Then, order the product using this coupon code. Sometimes, ordering without payment can cause key delivery issues, but using a free coupon should work.

Please try these steps and let me know if the issue persists. I’m here to help!

Best regards!

Hi @crossmr,
I’m sorry to hear that you’re still having trouble with the key delivery. For further troubleshooting, I recommend reaching out to our support system at?pluginever.com. We will be able to assist you with this issue more effectively. If you have any other questions or need additional help, feel free to ask!

Hi there,

It sounds like you’re experiencing a few issues with key delivery. To ensure the key is delivered properly, the order status must be set to “Completed.” You can also adjust the plugin settings to allow key delivery in the “Processing” state, which might help if you’re testing transactions.

Here’s what you can do:

1. Check Order Status: After making a purchase, make sure to manually change the order status to “Completed” in WooCommerce if it doesn’t do so automatically.
2. Plugin Settings: Go to the plugin settings and look for an option that allows key delivery during the “Processing” order status. Enabling this might resolve your issue for testing purposes.
3. Test Again: After making these adjustments, try purchasing the key again and see if it delivers correctly.

If you continue to face issues, please let me know, and we can troubleshoot further.

Best regards!

Hi @heathvogt,

Thanks for bringing this issue to our attention. The “Exclude rule” was initially designed to address situations where you apply the category rule but need to exclude a specific product from it.

We’ve recently released an update, v1.2.1. Moving forward, if the cart only contains excluded products, none of the rules will be applied. This means the customer will be able to place an order without any issues. Please update the plugin to the latest version and let us know if this resolves the issue.

Hi @dave8441,

That’s great to hear! Clearing the cache often resolves such unexpected issues. If you encounter anything similar in the future or need further assistance, feel free to reach out.

Hi @dave8441,

Thank you for bringing this to our attention, and I apologize for the inconvenience caused by the persistent “upgrade to pro” ad. While we were unable to replicate the issue on our end, we take your experience seriously and are committed to resolving it to your satisfaction.

To better assist you and address the problem effectively, could you please contact us directly through our contact page providing us with more details or screenshots of the issue will help us understand and fix the problem more efficiently.

We appreciate your support and patience and aim to ensure a smoother experience with our plugin moving forward.

• This reply was modified 1 year ago by Sultan Nasir Uddin.

Hi @vincentjolanda,

The issue you reported is not related to this plugin. This plugin’s main file name is wc-min-max-quantities, whereas the one you are having problems with is woocommerce-min-max-quantities.php. I hope this clarifies things.

Thanks

@shaikh441
This is possible with the premium version. You have to set the minimum total value for that product only.