Mane Grigoryan

Hi @deanlavastica ,
It seems like your website scripts are facing issues when delayed. Please, choose the solution based on your needs from the below 3 options:?

1. You can locate the conflicting JS files / scripts and exclude them from 10Web Booster using this guide.?
2. You can exclude the plugin responsible for the section. For example, if the gallery of the website is not loading, excluding the gallery plugin should solve the issue. Please, check the Fixing issues with plugins/themes/services section of this guide.?
3. You can simply disable the JavaScript Delay option from the Website Booster > Settings section. You can find more information about the Settings of 10Web Booster in this guide.?

Before checking the results, please, make sure to clear the website cache from the Settings section and from Cloudflare CDN section if you have it enabled.
Regards, Mane

Hi @hantayo ,
Thank you for reporting the issue.

We will have a hotfix by next week to solve the issue with exclusions.

Please, accept our apologies for the caused inconvenience.
Regards, Mane

Hi @twinscave ,
Thank you for contacting us.

Please, accept our apologies for the wait. Our team is preparing a release which should help address the issues.

Will you please kindly give us 2 more business days?

Thank you in advance.
Regards, Mane

Dear @kennyovercast ,
We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in?Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

To enable the test mode:

1. Log in to your 10Web account
2. Click on the website where you want to enable the test mode
3. To the left of the dashboard under?Website Booster?click on?Frontend > Settings tab
4. In the?Test Mode?section, click the toggle
5. Click on?Enable?to activate

Once done, please kindly let us know so our team could troubleshoot your problem ASAP,

Will be looking forward to hearing back from you!
Regards, Mane

Hi @nadimcse46 ,
Thank you for contacting us.

Will you please kindly attach the following details so that we can check?

1. Please, attach the website link.
2. Please, attach a recording of the issue so that we can reproduce it on our side.

Thank you in advance.
Regards, Mane

Hi @newpr2024 ,
Thank you for contacting us.

Unfortunately we failed to investigate the case, as your website link is not attached to the forum. If you are not ready to send the website link under the forum thread, please contact us using using the following form. Please mention this forum post link in your email.

Thank you for your time.
Regards, Mane

Dear @lucas6888 ,

We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in?Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

To enable the test mode:

1. Log in to your 10Web account
2. Click on the website where you want to enable the test mode
3. To the left of the dashboard under?Website Booster?click on?Frontend > Settings tab
4. In the?Test Mode?section, click the toggle
5. Click on?Enable?to activate

Once done, please kindly let us know so our team could troubleshoot your problem ASAP,

Will be looking forward to hearing back from you!
Regards, Mane

Dear @hantayo ,
Thank you for your message.

The delayed JS functionality you are experiencing is designed for speed optimization. It ensures that JS execution is triggered only on user scroll/tap, resulting in faster loading times. The element-rendering scripts won’t execute until prompted by actions from page visitors, so you need to tap/scroll first to get page elements. 

As it is critical for a good website score, we would recommend leaving it in place, as users tend to start interacting with websites right away.

However, if you need it to load right away, you need to exclude it from the Delay JS option. Please, note it is going to affect the speed of the website negatively.

1. You can locate the conflicting JS files / scripts and exclude them from 10Web Booster using this guide. 
2. You can exclude the plugin responsible for the section. For example, if the gallery of the website is not loading, excluding the gallery plugin should solve the issue. Please, check the Fixing issues with plugins/themes/services section of this guide.  

Please, make sure Right-click on the page >>> Inspect element and look for JavaScript errors on the Console tab.

Before checking the results, please, make sure to clear the website cache from the Settings section and from Cloudflare CDN section if you have it enabled.
Regards, Mane

Hi @matorresani ,
Thank you for contacting us.

Yyou can clear the cache by calling?do_action('two_clear_cache');?or \TenWebOptimizer\OptimizerAdmin::clear_cache(false, true); .

Please, kindly let us know if it helped.
Regards, Mane

Hi @bilalkadi ,
Thank you for contacting us.

Please, kindly don’t use W3 Total Cache and 10Web Booster together. They conflict with each other.

Thank you in advance.
Regards, Mane

Hi @matthewrubin ,
Thank you for contacting us.

We are happy to see the issue is solved by disabling the Background Image Lazy loading option.

Please, feel free to contact us back anytime needed.
Regards, Mane

Hi @9marky9 ,
Thank you for contacting us.

For issues related to fonts, please, check the following guide section Fixing issues with fonts.

10Web Booster free version is supported via the forum. We are here to assist you if needed. ?? . For the questions regarding the Premium version, please contact our support team using the following form.

Thank you.
Regards, Mane

Dear @naimreza ,

It seems like your website scripts are facing issues when delayed. Please, choose the solution based on your needs from the below 3 options:?

1. You can locate the conflicting JS files / scripts and exclude them from 10Web Booster using this guide.?
2. You can exclude the plugin responsible for the section. For example, if the gallery of the website is not loading, excluding the gallery plugin should solve the issue. Please, check the Fixing issues with plugins/themes/services section of this guide.?
3. You can simply disable the JavaScript Delay option from the Website Booster > Settings section. You can find more information about the Settings of 10Web Booster in this guide.?

Before checking the results, please, make sure to clear the website cache from the Settings section and from Cloudflare CDN section if you have it enabled.
Regards, Mane

Hi @anas2024 ,
Thank you for contacting us.

Do you see any error messages which you can provide? This will help us identify the issue and assist you further.

Regards, Mane

Hi @hrika2210 ,
Thank you for contacting us.

For the questions regarding the website connection and account recovery, please contact our support team using the following form.

Thank you in advance.
Regards, Mane