mamabrgtt

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter mamabrgtt

    (@mamabrgtt)

    Hi @oaoyadeyi,
    Okay thanks a lot, I’ll try those solutions as soon as possible then I’ll tell you if it worked!

    Thread Starter mamabrgtt

    (@mamabrgtt)

    Hello @iliadio ,
    Thanks a thousand time for time, help and support!
    No I don’t use WooCommerce Blocks on this website, and I did kept the default WooCommerce checkout page.

    Yes I’ll send again the first screenshot you couldn’t see, here : https://snipboard.io/FX7IgO.jpg
    And here is a screenshot of the notes of one of the order that failed. (This one has been cancelled by itself, it was with Bancontact.)
    In english it says : Unpaid order cancelled – time limit reached. Order status changed from Pending Payment to Cancelled.
    Here : https://snipboard.io/pDqfU0.jpg

    And here’s another, this one has failed, it was with EPS. In english it says : Stripe payment failed: Unable to process this payment, please try again or use another method. Status of the order changed from Pending Payment to Failed.
    Here it is : https://snipboard.io/8OuGos.jpg

    I hope I gave you all the informations you needed!
    Thanks again !

    Thread Starter mamabrgtt

    (@mamabrgtt)

    Hi,
    Sorry again I couldn’t reply earlier! My pleasure, okay I’ll send them via https://snipboard.io
    Here’s the first screenshot from my Stripe Dashboard : https://snipboard.io/iRX2jA.jpg
    Here’s the second, because in the first we can’t see the first failed order : https://snipboard.io/Z8V5qh.jpg

    Thank you a lot!

    Thread Starter mamabrgtt

    (@mamabrgtt)

    Hello!
    I’m sorry for my response time, thanks a lot for your precious help!
    Yes exactly, I mean that they are displaying but don’t allow the payment.
    Yes they are : Bancontact, Sofort, giropay, EPS, iDEAL, Przelewy24 (P24), Alipay, Multibanco, Boleto, and OXXO

    I disabled “Enable Express Payments” on Stripe but I didn’t found the option ” Try the new checkout experience (early access).”

    Okay! You’ll find a screenshot of the orders that failed at the end. You’ll see there is only Bancontact because I disabled all those new payments methods before other clients report problems.

    And for your last question, yes one payment with EPS didn’t worked. With the other payments methods none of my clients have tried to pay with them yet because I disabled evrything as soon as I saw the errors with Bancontact and EPS.

    My pleasure ! Thank you again,

    Best Regards

    PS : I couldn’t join a screenshot, can you tell me how I can do that please ?

    Thread Starter mamabrgtt

    (@mamabrgtt)

    Hello @ihereira
    My pleasure, and thank you alot I’ll reach out to this forum!

    Thread Starter mamabrgtt

    (@mamabrgtt)

    Hi @rainfallnixfig
    Thank you a lot for your response! I’m using WooCommerce Stripe Gateway from WooCommerce (Version 6.1.0)
    Thanks a thousand time your indications are really clear! Here is the system report : 

    
### WordPress Environment ###

WordPress address (URL): https://aromascosmetiques.com
Site address (URL): https://aromascosmetiques.com
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.5.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 1 Go
WP Debug Mode: –
WP Cron: ?
Language: fr_FR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 256 Mo
PHP Time Limit: 90
PHP Max Input Vars: 20000
cURL Version: 7.81.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.5-MariaDB
Max Upload Size: 256 Mo
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Taille totale de la base de données: 108.63MB
Taille de la base de données: 84.22MB
Taille de l’index: 24.41MB
wp_woocommerce_sessions: Données?: 2.02MB + Index?: 0.02MB + Moteur InnoDB
wp_woocommerce_api_keys: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_woocommerce_attribute_taxonomies: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_woocommerce_downloadable_product_permissions: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wp_woocommerce_order_items: Données?: 1.52MB + Index?: 0.19MB + Moteur InnoDB
wp_woocommerce_order_itemmeta: Données?: 7.52MB + Index?: 4.02MB + Moteur InnoDB
wp_woocommerce_tax_rates: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wp_woocommerce_tax_rate_locations: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_woocommerce_shipping_zones: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_woocommerce_shipping_zone_locations: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_woocommerce_shipping_zone_methods: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_woocommerce_payment_tokens: Données?: 0.06MB + Index?: 0.02MB + Moteur InnoDB
wp_woocommerce_payment_tokenmeta: Données?: 0.09MB + Index?: 0.11MB + Moteur InnoDB
wp_woocommerce_log: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_actionscheduler_actions: Données?: 2.02MB + Index?: 1.45MB + Moteur InnoDB
wp_actionscheduler_claims: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_actionscheduler_groups: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_actionscheduler_logs: Données?: 2.02MB + Index?: 1.33MB + Moteur InnoDB
wp_ac_abandoned_cart_history_lite: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_ac_email_templates_lite: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_ac_guest_abandoned_cart_history_lite: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_ac_sent_history_lite: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_aioseo_cache: Données?: 0.13MB + Index?: 0.03MB + Moteur InnoDB
wp_aioseo_notifications: Données?: 0.05MB + Index?: 0.06MB + Moteur InnoDB
wp_aioseo_posts: Données?: 0.03MB + Index?: 0.02MB + Moteur InnoDB
wp_bw_pricing_items: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_cdi: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_commentmeta: Données?: 0.00MB + Index?: 0.01MB + Moteur MyISAM
wp_comments: Données?: 2.47MB + Index?: 1.03MB + Moteur MyISAM
wp_hustle_entries: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_hustle_entries_meta: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wp_hustle_modules: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_hustle_modules_meta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_hustle_tracking: Données?: 0.02MB + Index?: 0.08MB + Moteur InnoDB
wp_links: Données?: 0.00MB + Index?: 0.00MB + Moteur MyISAM
wp_lpc_inward_label: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wp_lpc_outward_label: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_options: Données?: 5.71MB + Index?: 0.12MB + Moteur MyISAM
wp_packlink_entity: Données?: 10.52MB + Index?: 0.00MB + Moteur InnoDB
wp_postmeta: Données?: 34.92MB + Index?: 7.89MB + Moteur MyISAM
wp_posts: Données?: 4.22MB + Index?: 0.43MB + Moteur MyISAM
wp_smush_dir_images: Données?: 0.20MB + Index?: 0.09MB + Moteur InnoDB
wp_termmeta: Données?: 0.00MB + Index?: 0.01MB + Moteur MyISAM
wp_terms: Données?: 0.00MB + Index?: 0.01MB + Moteur MyISAM
wp_term_relationships: Données?: 0.00MB + Index?: 0.01MB + Moteur MyISAM
wp_term_taxonomy: Données?: 0.00MB + Index?: 0.00MB + Moteur MyISAM
wp_tm_taskmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_tm_tasks: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_usermeta: Données?: 8.15MB + Index?: 4.95MB + Moteur MyISAM
wp_users: Données?: 0.50MB + Index?: 0.44MB + Moteur MyISAM
wp_wc_admin_notes: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_wc_admin_note_actions: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_wc_category_lookup: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_wc_customer_lookup: Données?: 0.42MB + Index?: 0.30MB + Moteur InnoDB
wp_wc_download_log: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_wc_order_coupon_lookup: Données?: 0.08MB + Index?: 0.11MB + Moteur InnoDB
wp_wc_order_product_lookup: Données?: 0.45MB + Index?: 0.48MB + Moteur InnoDB
wp_wc_order_stats: Données?: 0.38MB + Index?: 0.38MB + Moteur InnoDB
wp_wc_order_tax_lookup: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_wc_product_meta_lookup: Données?: 0.02MB + Index?: 0.09MB + Moteur InnoDB
wp_wc_rate_limits: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_wc_reserved_stock: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_wc_tax_rate_classes: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_wc_webhooks: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_wpforms_tasks_meta: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB

### Post Type Counts ###

attachment: 62
cartflows_flow: 1
cartflows_step: 2
custom_css: 3
e-landing-page: 1
elementor_library: 7
mastermega_content: 1
nav_menu_item: 12
page: 24
post: 2
product: 11
product_variation: 9
revision: 257
seedprod: 1
shop_coupon: 9
shop_order: 4074
sln_attendant: 2
sln_service: 3
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Advanced Product Fields for WooCommerce: par StudioWombat – 1.4.4
Starter Templates: par Brainstorm Force – 3.1.2
Child Theme Configurator: par Lilaea Media – 2.5.8
CMP - Coming Soon & Maintenance Plugin: par NiteoThemes – 4.0.19
Cookie Notice & Compliance for GDPR / CCPA: par Hu-manity.co – 2.2.1
Elementor: par Elementor.com – 3.5.4
Facebook for WooCommerce: par Facebook – 2.6.9
MonsterInsights - Google Analytics pour WordPress: par MonsterInsights – 8.2.0
Google Language Translator: par Translate AI Multilingual Solutions – 6.0.13
Insert Headers and Footers: par WPBeginner – 1.6.0
Master Addons for Elementor: par Jewel Theme – 1.8.0
Packlink PRO Shipping: par Packlink Shipping S.L. – 3.2.5
Really Simple SSL: par Really Simple Plugins – 5.2.3
UpdraftPlus - Sauvegarde/Restauration: par UpdraftPlus.Com
DavidAnderson – 1.22.1

Variation Swatches for WooCommerce: par Emran Ahmed – 1.1.19
Panier abandonné gratuit pour WooCommerce: par Tyche Softwares – 5.11.1
WooCommerce Stripe Gateway: par WooCommerce – 6.1.0
WooCommerce: par Automattic – 6.1.1
Hustle: par WPMU DEV – 7.4.11
WPForms Lite: par WPForms – 1.7.2

### Inactive Plugins (1) ###

CartFlows: par CartFlows Inc – 1.8.2

### Must Use Plugins (1) ###

Endurance Page Cache: par Mike Hansen – 2.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la boutique: #328 - /shop/
Panier: #554 - /cart/
Commander: #552 - /checkout/
Mon compte: #553 - /my-account/
Conditions générales de vente et d’utilisation: #1634 - /conditions-generales-de-vente/

### Theme ###

Name: Astra Child
Version: 1.1.1625137411
Author URL: https://produitsnaturelscheveux.com
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.7.5 – 3.7.7 est disponible
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Terminé: 6?166
Oldest: 2021-12-31 15:29:31 +0100
Newest: 2022-01-29 09:13:41 +0100

En attente: 9
Oldest: 2022-01-29 09:28:41 +0100
Newest: 2022-02-03 21:25:38 +0100

### Status report information ###

Generated at: 2022-01-29 09:14:29 +01:00
Viewing 6 replies - 1 through 6 (of 6 total)