malonejd

I sent an email to that same address 3 days ago, no reply.
I refunded the customer, but sent the product out anyway.
I’ve since placed the same order myself and was charged the correct amount, no idea why this happened I’ve sold many of these without any problem, but had to be within ecwid, the entire sale executes on ecwid. This was only a $4 sample, if it had been a larger order I would have been really PO, instead I’m concerned that this will happen again. This business is tough enough as it is.
I guess this is what it takes to get support, same thing with Hubspot a couple years bag, had to post a public comment to get support, actually never got support, they just got PO, tried to have my review removed. What’s the world coming to.

• This reply was modified 1 year, 5 months ago by malonejd.

Have you tried to find support for this plugin? Every link that says “contact support,” takes you instead to help files.
If you’re going to claim you support the product, you should make it easy to actually contact you.

The comments from this Hubspot support person (Samer Bazzi (@sbazzi)) above say it all.

Samer Bazzi,
You completely misinterpret the review, throwing in a lot of false information.
I never said "I forgot my password," in fact have it documented in text as well as saved by my password mgr. I don't know that it was locked, that was speculation, in fact receive only 1 error which said "You have no accounts."
You claim that support responded, but that is not true, neither is 100 failed login attempts. It seems you're just making things up. 
I did not install this because it was free, in fact I could not find any path to support or option to upgrade, the only way I knew support was a paid option was reading another review that did not provide info on how to access. I sent an email reply to an email address provided when I installed the plugin, from a person who claimed to be my account representative, I received no reply. 
Your input on this review is little more than a made up excuse, it says a lot about Hubspot, ethics, support, it also confirms my decision to find a better product from a different company. I went with Hubspot, BC I thought it was a reputable company and the features. My larger take away was that I was never able to use this BC I could not access the email addresses being collected. Despite that it seemed to be working, it serves no purpose if I am not able to use it.  
My point in reviewing the plugin was to provide feedback to others looking for such a plugin, I was not looking for support, certainly not to argue.