MailUp Support for WordPress

Hi,
can you provide some more informations:
– Do you have any console error on the page where mailup form is printed out?
– Which theme do you have installed?

You can send your credentials to our email address: “support @ mailup . it” (without spaces), so we can help you resolve the issue.

Regards

Hi,
we have updated the plugin, after this update it will let you send us anonymous data about problems and errors.

Regards

Have you tried to change your theme to default wordpress theme? Does the error persists?

You can send your credentials to our email address: “support @ mailup . it” (without spaces), so we can help you resolve the issue.

Regards

Hi, can you give us some more informations?
– What theme have you installed?
– Did you make any change on the included files in the admin area (ex. jQuery or other js)?
– Did you get this error after the installation of a plugin?
– What browser do you use? Do you have any error in your browser JavaScript console?

Regards

Hi, yes, we are constantly updating the plugin.
Unfortunately we installed the plugin on version 4.6 of wordpress, but we can’t reproduce the error.
Can you provide these additional details:
– are you using a WP admin user with full write permissions?
– are you using other plugins? If yes, please provide a list
– which browser do you use? Can you tell us if you have any error in your browser console?
– what happens if you click on the “Reset” button in mailup settings panel? Are the default values inserted in the fields?

Regards

Hi, can you explain better the problem that you have found?
Is the problem about the settings? Or about the data in input fields that is not saved in your mailup account panel?
Did you follow this tutorial? https://help.mailup.com/display/mailupUserGuide/WordPress#WordPress-ConnectingWordPresstoMailUp

Regards