maheswar1manyam

Hii @kevinvess

Thank you for reaching out and letting us know the issue.

I am checking it with the development team.

We will come back to you with an update soon.

Meanwhile, could you please raise a ticket at?[email protected] regarding this issue?

Regards
Maheswar

Hii @jmentalist

Thank you for reaching out and letting us know the issue.

I am checking it with the development team.

We will come back to you with an update soon.

Thanks & Regards

Maheswar

Hii @reitwagen

We tried replicating the issue on our test sites using the latest Responsive Theme version 5.0.9, but we were unable to reproduce the issue.

Could you please let us know the PHP version of your site?

Additionally, please try replacing the problematic line of code with the code provided below. If it works, kindly let us know.

responsive_separator_control( $wp_customize, 'breadcrumb', $breadcrumb_separator_label, 'responsive_breadcrumb', 105 );

Best Regards

Maheswar

Hii @marnix-garner

Could you please raise a ticket at?[email protected] to assist you further ?

Best Regards

Maheswar

Hii,

Our plugin is Responsive Blocks-WordPress Gutenberg Blocks and the latest available version is 1.8.6.

Could you please update the plugin to the latest version? If you are already using the latest version, I kindly request that you reinstall the plugin.

Regards

Maheswar

Hii @marnix-garner

Thanks for reaching out.

While reviewing your page, I noticed that one of the CSS files from the plugin has not loaded.

responsive-block-editor-addons/dist/responsive-block-editor-addons-style.css

Could you please update the plugin to the latest version? If you are already using the latest version, I kindly request that you reinstall the plugin.

Thank you for your cooperation.

Regards

Maheswar

Hii @kevinvess,

Thank you for bringing the issue to our notice. We have added the issue to our product developement roadmap and will soon fix and release it in the upcoming release.

Regards,

Maheswar

Hii @kevinvess

Since there is no reply I am marking this as resolved. Please feel free to start a new thread if you have any issues.

Kind regards,
Maheswar

Hii @kevinvess

Thank you for reaching out.

To better assist you, could you please provide some more details about the issue you faced like sharing some screenshots of the issue and your site address will greatly aid our analysis.

Best Regards

Thanks for clarification on the forum guidelines. I have gone through this again and I have understood where I violated the same.?

Apologies?for the miss from my side.?In future I will adhere to the guidelines mentioned.

Hii @srd75,

We apologize for the difficulty you faced, and I appreciate your patience. Can you please explain what do you mean by code was on front end and not in the local or remote source code ?

Regarding our attempts to replicate the issue on our local servers without success, we kindly request your assistance. Could you please download the latest version of the theme and upload it onto your site to check for the presence of the issue? Your cooperation in this matter will greatly assist us in pinpointing and resolving the problem effectively.

Thank you for your understanding.

Best Regards,

Hi @srd75,

In you previous response, there were a screenshot saying issue was caused by following code being commented out.

Please look carefully in your local theme folder and mainly inside page.php file. Remove <!–? and ?–> lines from given piece of code if you find the location of it.

Best Regards,

Hi @rritterhenri,

Thanks for reaching out.

I observed your page and found that this happens when you select Mobile Menu style as FullScreen from theme customizer settings.

You can find the setting by going to Customizer -> Header -> Main Menu -> Mobile Menu Style. Select other suitable option as per your requirement.

Feel free to reach out for further assistance.

Best regards,

Hi @srd75,

Thanks for reaching out.

There might be some issue on your local parent or child theme behind this block of code being commented out.

Generally, you can find this piece of code inside our theme’s page.php file. Please uncomment it if you find it commented out on your local theme.

Best regards,

Hi?@oaz

Sorry for the inconvenience caused.

Can you please raise a ticket [email protected]?and attach the screenshots of your issue so we can better assist you.

Best Regards