magoosmc

Wow – fast responses!
First, @ravanh… Initially I could not upload any files via FTP – only by using the WP media uploader. Now I can use the ftp, so that issue is resolved – However, when I use either FTP the or the normal WordPress media uploader the only files that will appear in the WP Media Library are those under 2mb. Anything larger and the thumbnail will appear but the full size file is a blank. To answer your other questions, PHP Version 5.3.29, max_execution_time is 30 seconds, upload_max_filesize is 128M.

@james Huff… I am going to contact Domainit in the morning and pass on your comments. Domainit has been very accommodating regarding this matter and I am sure that they will take every effort to resolve this. I will post a update one way or the other.

Thank you both for your quick response and advice!!

Update…
This issue has been partially resolved. As per your suggestion I contacted plugin’s developers and after working with the host, Domainit, I am now able to upload photos to my site using Filezilla. My WP site utilizes a plugin “WP Photo Seller”. When I upload a photo that exceeds 2mb the thumb appears in the media library. When I click “view” or attempt to insert it into a gallery the photo is blanked out. I have been working with a support tech at WP Photo Seller who indicated that the problem mostly likely is an issue with the host.

I contacted Domainit and received the following response: I had our sys admin take a look at the upload filesize, and the settings are set to 128M, which you can view here (search for upload_max_filesize). Following his link shows “PHP Version 5.3.29, Directive upload_max_filesize, Local Value 128M, Master Value 128M” In the wordpress media menu on the page which says “Upload New Media” at the bottom it currently states “Maximum upload file size: 16 MB”

The photos that I need to upload are around 4960 X 2974, 6.75 MB, 240 Pixels/Inch. I have tried uploading a particular photo several times, gradually reducing the file size in Photoshop. The only ones that can be viewed in the Media Library are those that are under 2mb in size, which is unusable for my purposes.

There must be a simple solution or a setting that is being overlooked – I have seen WP sites that have successfully displayed files that are larger than those that I am attempting to use. In my search I found a video (https://www.youtube.com/watch?v=_K7Z3SzVAIo) that suggests that the problem may reside within the php.ini and suggests that the file must be renamed to php5.ini.

Any assistance/insights/advice is greatly appreciated –