maggieball

Actually just adding them in by pasting into the add subs list works and overrides unconfirmed with active so all good! Thanks!

I can add manually though (rather than via csv), which I might do since they come in easily in one hit directly from Excel. Then they are active.

WordPress Version: 4.4.2
SendPress Version: 1.7.3.19
SendPress Pro Version: 1.7.3.19

Hi, I’m not doing very well with the import. Though I’ve saved the download as a csv and just opened it in Excel, deleted the relevant subs from my sub list, and then tried to upload, it just puts every email address on a single line. Are there guidelines on creating an appropriate csv? I would have thought that copying the download structure would have worked but it’s not. Tried manually adding in commas and that doesn’t work either.

Also my unsub footer links don’t appear at the bottom anymore (even though they show up in draft) – some update this month I think since all was working well last month when I sent. There’s a strange new header with the site name rather than the header My site is compulsivereader.com
It’s SendPress Version: 1.2.7.29

They tell me they’re not limiting me (beyond 300 emails an hour but I’ve got it set up to send 100), but I’m still thinking with 10k plus subs, maybe I need to send through a 3rd party. I’ll sign up for the pro version and try out SES, which appears to be pretty reasonable (hopefully I’ll be able to manage the connection with my limited IT capability).

That worked Josh! SendPress looks great (just switched over from Dadamail which was pretty cumbersome to keep updated). If all goes well with 2-3 mailings, I’ll upgrade to premium. Can you please do me one more favour and just remove the debug info post above – just so it’s not sitting online with all my info. The rest of the info here will probably be of use to someone else who might have a similar problem in the future. Thanks so much for all your help – it was very much appreciated.

Thanks Josh, I’ve asked my host (don’t seem to be able to manage PHP memory myself in Plesk). I’ll keep you posted.

Only have two plug-ins and one is yours. Deactivating the other didn’t make any difference. Nor did changing to basic theme, or changing permalinks to something other than the default. I also tried ticking “disable front end CSS” and “disable signup form from Ajax” and the “use old permalink” but nothing worked. The subscriber list is still blank. Everything else seems to be working and subscribers are definitely being added, but the screen shows nothing. Thanks for the fast response!

Thanks Doug. I’ll go and check the plug-ins now.

Debug info:

WordPress Version: 3.5.2
SendPress Version: 0.9.4.1
PHP Version: 5.3.25
PHP Memory Limit: 32 MByte
PHP Memory Used: 30.12 MByte
MySQL Version: 5.5.32

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

Ports:
Port 25: open
Port 465: open
Port 587: blocked

Support Info:
### Begin System Info ###

## Please include this information when posting support requests ##

Multi-site:               No

SITE_URL:                 https://www.compulsivereader.com
HOME_URL:                 https://www.compulsivereader.com

SP Version:              0.9.4.1
WordPress Version:        3.5.2

Platform:                 Windows
Browser Name:             Chrome
Browser Version:          27.0.1453.116
User Agent String:        Mozilla/5.0 (Windows NT 6.2; WOW
			  64) AppleWebKit/537.36 (KHTML, l
                          ike Gecko) Chrome/27.0.1453.116
                          Safari/537.36

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

PHP Version:              5.3.25
MySQL Version:            5.5.32-cll-lve
Web Server Info:          Apache

PHP Memory Limit:         32M
PHP Post Max Size:        16M

WP_DEBUG:                 Disabled

WP Table Prefix:          Length: 3 Status: Acceptable

Show On Front:            posts
Page On Front:             #0
Page For Posts:            #0

Session:                  Disabled
Session Name:             PHPSESSID
Cookie Path:              /
Save Path:                /tmp
Use Cookies:              On
Use Only Cookies:         On

UPLOAD_MAX_FILESIZE:      16MB
POST_MAX_SIZE:            16MB
WordPress Memory Limit:   40MB
WP_DEBUG:                 Off
DISPLAY ERRORS:           N/A
FSOCKOPEN:                Your server supports fsockopen.

ACTIVE PLUGINS:

SendPress: Email Marketing and Newsletters: 0.9.4.1
Show Hide Author: 2.2

CURRENT THEME:

Magazine Basic: 3.0.3

### End System Info ###