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  • Thread Starter machine1

    (@machine1)

    Any help would be appreciated.

    Thread Starter machine1

    (@machine1)

    Hi @nathvi ,

    I use a plugin called “Perfect Brands”, and the brands have indeed been added to the products.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://beautycrushskin.com.au
    Site address (URL): https://beautycrushskin.com.au
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_AU
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.5
    PHP Version: 7.4.27
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.13-MariaDB-1:10.5.13+maria~focal
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wpt6_
    Total Database Size: 114.05MB
    Database Data Size: 87.79MB
    Database Index Size: 26.26MB
    wpt6_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt6_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpt6_woocommerce_order_items: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
    wpt6_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wpt6_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpt6_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt6_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt6_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wpt6_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpt6_wfconfig: Data: 1.44MB + Index: 0.00MB + Engine InnoDB
    wpt6_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpt6_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wpt6_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wflogins: Data: 0.22MB + Index: 0.06MB + Engine InnoDB
    wpt6_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpt6_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    ### Post Type Counts ###
    
    acf-field: 2
    acf-field-group: 1
    attachment: 327
    br_minmax_limitation: 7
    custom_css: 3
    customize_changeset: 4
    cwginstocknotifier: 18
    mailpoet_page: 1
    nav_menu_item: 101
    page: 26
    post: 9
    product: 189
    product_variation: 37
    revision: 44
    seedprod: 1
    shop_coupon: 14
    shop_order: 428
    shop_order_refund: 1
    wp_block: 2
    wp_global_styles: 1
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (35) ###
    
    Advanced Custom Fields: by Delicious Brains – 5.12
    FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.17.0
    Astra Pro: by Brainstorm Force – 3.6.6
    Astra Widgets: by Brainstorm Force – 1.2.9
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.7
    PublishPress Capabilities: by PublishPress – 2.3.4
    Customer Reviews for WooCommerce: by CusRev – 4.38
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
    Easy Notification Bar: by WPExplorer – 1.4.5
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.7
    
    Facebook for WooCommerce: by Facebook – 2.6.12
    Mailchimp for WooCommerce: by Mailchimp – 2.6.1
    Facebook for WordPress: by Facebook – 3.0.6
    Perfect Brands for WooCommerce: by QuadLayers – 2.0.7
    Perfmatters: by forgemedia – 1.8.7
    PW WooCommerce Exclude Free Shipping: by Pimwick
    LLC – 1.24
    
    PW WooCommerce Gift Cards: by Pimwick
    LLC – 1.202
    
    reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.24
    Rank Math SEO: by Rank Math – 1.0.84
    Smart Slider 3: by Nextend – 3.5.1.4
    Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.4
    Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.0
    WPC Fly Cart for WooCommerce: by WPClever – 4.2.5
    WooCommerce Coupon Restrictions: by WooCommerce – 1.8.3
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
    WooCommerce PayPal Payments: by WooCommerce – 1.7.0
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.0
    WOOF - WooCommerce Products Filter: by realmag777 – 1.2.6.4
    WooCommerce: by Automattic – 6.3.1
    Wordfence Security: by Wordfence – 7.5.9
    WP Mail Logging: by Wysija – 1.10.4
    WP Rollback: by impress.org – 1.7.1
    Smush: by WPMU DEV – 3.9.5
    WPForms Lite: by WPForms – 1.7.2.1
    
    ### Must Use Plugins (1) ###
    
    Kinsta Must-use Plugins: by Kinsta Team – 2.4.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #543 - /shop/
    Cart: #764 - /cart/
    Checkout: #765 - /checkout/
    My account: #766 - /my-account/
    Terms and conditions: #911 - /terms-conditions/
    
    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: https://bcrush.com.au
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 3.7.9
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: AU
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Action Scheduler ###
    
    Complete: 9,975
    Oldest: 2022-03-08 09:21:47 +1100
    Newest: 2022-04-07 07:32:18 +1000
    
    Failed: 2
    Oldest: 2022-02-09 15:42:37 +1100
    Newest: 2022-02-09 15:42:37 +1100
    
    Pending: 9
    Oldest: 2022-04-07 07:33:34 +1000
    Newest: 2022-04-24 10:34:00 +1000
    
    ### Status report information ###
    
    Generated at: 2022-04-07 07:32:49 +10:00
    
    Thread Starter machine1

    (@machine1)

    Apologies on the late response.

    I’m not quite sure what you mean by the export/import.
    The products were created in Woocommerce itself. The “Perfect Brands” plugin adds a new “brands” field, which I have populated with the brand name.
    How can I determine if Facebook for Woocommerce can “access” the brand?

    Thread Starter machine1

    (@machine1)

    Hey @rdeari
    It seems to have resolved it self now.
    I havent made any changes.

    Thanks again.

    Thread Starter machine1

    (@machine1)

    Hi @pauljacobson
    I dont seem to have a log file called “fatal-errors”.
    and there is none specifically for “Facebook for Woocommerce” extension either, just logs for the payment gateways the site uses.

    Please advise if I need to enable these logs manually, and if so how to do that.

    Thread Starter machine1

    (@machine1)

    Hi @ejayfernandes

    Clearing browser and server cache did not work.

    I moved to a new web host about 2 weeks ago, but since then I had already edited products without any errors. This only started literally today. I edited a product yesterday without issues.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://beautycrushskin.com.au
    Site address (URL): https://beautycrushskin.com.au
    WC Version: 6.1.1
    REST API Version: ? 6.1.1
    WC Blocks Version: ? 6.5.2
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.0.3
    Log Directory Writable: ?
    WP Version: ? 5.8.3 - There is a newer version of WordPress available (5.9)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_AU
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.5
    PHP Version: 7.4.27
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.13-MariaDB-1:10.5.13+maria~focal
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.1.1
    WC Database Prefix: wpt6_
    Total Database Size: 106.31MB
    Database Data Size: 85.09MB
    Database Index Size: 21.22MB
    wpt6_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
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    wpt6_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wpt6_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wpt6_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wpt6_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpt6_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt6_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt6_wc_order_product_lookup: Data: 0.19MB + Index: 0.20MB + Engine InnoDB
    wpt6_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wpt6_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpt6_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wpt6_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpt6_wfconfig: Data: 2.47MB + Index: 0.00MB + Engine InnoDB
    wpt6_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
    wpt6_wfhits: Data: 1.28MB + Index: 0.08MB + Engine InnoDB
    wpt6_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wpt6_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wpt6_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wflogins: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
    wpt6_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpt6_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpt6_wfstatus: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
    wpt6_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpt6_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpt6_wpml_mails: Data: 29.52MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 2
    acf-field-group: 1
    attachment: 313
    br_minmax_limitation: 7
    custom_css: 3
    customize_changeset: 5
    cwginstocknotifier: 8
    mailpoet_page: 1
    nav_menu_item: 95
    page: 27
    post: 19
    product: 183
    product_variation: 28
    revision: 31
    seedprod: 1
    shop_coupon: 30
    shop_order: 367
    shop_order_refund: 1
    wp_block: 2
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (35) ###
    
    Advanced Custom Fields: by Delicious Brains – 5.11.4
    FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.15.1
    Astra Pro: by Brainstorm Force – 3.6.5
    Astra Widgets: by Brainstorm Force – 1.2.9
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.6.1
    PublishPress Capabilities: by PublishPress – 2.3.4
    Customer Reviews for WooCommerce: by CusRev – 4.36
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
    Easy Notification Bar: by WPExplorer – 1.4.4
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.7
    
    Facebook for WooCommerce: by Facebook – 2.6.9
    Mailchimp for WooCommerce: by Mailchimp – 2.5.4
    Facebook for WordPress: by Facebook – 3.0.6
    Perfect Brands for WooCommerce: by QuadLayers – 2.0.4
    Perfmatters: by forgemedia – 1.8.5
    PW WooCommerce Exclude Free Shipping: by Pimwick
    LLC – 1.23
    
    PW WooCommerce Gift Cards: by Pimwick
    LLC – 1.199
    
    reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.24
    Rank Math SEO: by Rank Math – 1.0.81
    Smart Slider 3: by Nextend – 3.5.1.3
    Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.3
    Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.0
    WPC Fly Cart for WooCommerce: by WPClever – 4.2.3
    WooCommerce Coupon Restrictions: by WooCommerce – 1.8.3
    WooCommerce Stripe Gateway: by WooCommerce – 6.1.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.7
    WooCommerce PayPal Payments: by WooCommerce – 1.6.4 (update to version 1.6.5 is available)
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.12.1
    WOOF - WooCommerce Products Filter: by realmag777 – 1.2.6.4
    WooCommerce: by Automattic – 6.1.1 (update to version 6.2.0 is available)
    Wordfence Security: by Wordfence – 7.5.8
    WP Mail Logging: by Wysija – 1.10.2
    WP Rollback: by impress.org – 1.7.1
    Smush: by WPMU DEV – 3.9.5
    WPForms Lite: by WPForms – 1.7.2
    
    ### Inactive Plugins (3) ###
    
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.9.0.8
    Min and Max Quantity for WooCommerce: by BeRocket – 1.3.2.3
    Plugins Garbage Collector (Database Cleanup): by Vladimir Garagulya – 0.12
    
    ### Must Use Plugins (1) ###
    
    Kinsta Must-use Plugins: by Kinsta Team – 2.4.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #543 - /shop/
    Cart: #764 - /cart/
    Checkout: #765 - /checkout/
    My account: #766 - /my-account/
    Terms and conditions: #911 - /terms-conditions/
    
    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: https://bcrush.com.au
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 3.7.7
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: AU
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Action Scheduler ###
    
    Complete: 5,845
    Oldest: 2022-01-17 07:30:05 +1100
    Newest: 2022-02-16 21:31:03 +1100
    
    Failed: 2
    Oldest: 2022-02-09 15:42:37 +1100
    Newest: 2022-02-09 15:42:37 +1100
    
    Pending: 12
    Oldest: -0001-11-30 09:39:52 +0939
    Newest: 2022-02-23 11:30:35 +1100
    
    ### Status report information ###
    
    Generated at: 2022-02-16 21:31:42 +11:00
    
    Thread Starter machine1

    (@machine1)

    Hi,
    thanks for your response.

    I think you may have misunderstood.

    Currently, when I use the {product_name} shortcode, it does not show the brand of the product, which is added via the “Perfect brands” plugin.

    Is there a way to add the product brand in front of the {product_name} shortcode in the emails?

    Thread Starter machine1

    (@machine1)

    Thank you so much @tenkstars
    Best advice yet.

    Thread Starter machine1

    (@machine1)

    Hi Joost,

    Thanks for the quick response.

    The “pay later messaging” is definitely displayed using the sandbox mode.

    I have just switched it over to sandbox mode just to test again and that works.

    In my opinion, this rules out a plugin or theme conflict.

    Thanks.

    Thread Starter machine1

    (@machine1)

    Hi Joost,

    Thanks for your assistance.

    I can verify that only “credit or debit cards” is the only value entered into “Disable funding sources”.

    I can also verify that Vaulting is not enabled as I see this message:
    “You have Pay Later Messaging enabled, that’s why PayPal vaulting options are unavailable now. You cannot use both features at the same time.

    Now, I have surveyed 5 other people at different locations (IP) using different device types (Mobile/Desktop, browsers). All of which see the “Pay in 4” option, but NONE see “pay later messaging”.

    I wholeheartedly believe this is an issue, and not simply Paypal servers deciding not to serve the “pay later messaging”.

    I have also raised a ticket with Paypal technical support over 14 hours ago, but have had no response.

    I sincerely hope you can assist me further with the troubleshooting.

    Thread Starter machine1

    (@machine1)

    Hey marcoarreguin,
    I couldnt resolve it so I switched to WPClever Smart Wishlist plugin instead.
    Its working fine for me.

Viewing 11 replies - 1 through 11 (of 11 total)