macaulayj

Just to add to this thread, we’re currently experiencing the same issue and have seen it on 2 orders so far over the past few days. As mentioned by others, we also have a custom checkbox during checkout.

Hopefully this can be resolved soon because a lot of our systems are automated and as such, these orders are currently being forwarded to our printers without any information which is super confusing.

Cheers!

Hey guys,

Awesome to hear it’s being worked on, I’ll happily update my review when the issue is fixed! But more so, we’re literally just waiting to throw budget at the yourselves if it’s ever able to be fixed and work, so again, gutting that it still isn’t working but hopeful you’ll be able to get it sorted.

Cheers!

• This reply was modified 2 years, 8 months ago by macaulayj.

Hey Peter,

Huge thanks for this detailed response!

Looking at the traffic, my hunch is that the majority of users are getting in now but only after resetting their passwords which, many don’t get to the stage of as a lot of customers are just entering their details over and over until they eventually get blocked. Given there are so many requests, it’s pretty much impossible all these customers/users are getting their passwords wrong so I’m just wondering why the system is suddenly telling them that or giving them failed logins and eventual blocks?

Here are some screenshots:

Wordfence Screenshots

Only one custom IP block but it’s a Russian bot so I don’t believe that’s effecting anything.

The settings on Brute Force are 10 login failures, 6 forgot passwords and the ‘Immediately lock out’ setting is not turned on.

My IP matches that as displayed in the ‘How does Wordfence get IPs’ section.

Just to clarify as well, it’s not myself having login issues but only customers.

Many thanks in advance for the continued help,
Jack ??