macadk

Steve,

In the process of trying to troubleshoot the series plugin problem, it appears that the taxonomy has been broken, so although I have series defined and posts assigned to the series, it is now impossible to get to the page for a series. Clicking on a series in the sidebar widget throws a 404 for the series page. I think I created this problem by deleting the plugin and reinstalling it.

Any thoughts?

• This reply was modified 3 years, 1 month ago by macadk.

Hi Steve,

Well, that didn’t last. My site just won’t run with Series active. What can I do to get more help from you? Do I need to upgrade to a paid version of the plugin?

Hi Steve,

It appeared as if PHP was running out of memory. I’ve increased the maximum memory allocation for PHP to 2048M, and it seems to be running ok at the moment. I’m going to allow the site to run for a few days before I’m confident that things are stable. If problems recur, I’ll come back into this thread.

Thanks,
Doug

I just saw Pawel’s post, so I’ve gone into php.ini on my server and made the suggested adjustments. I set the memory limit to 1024M since I could, and the max_execution_time to 300 as suggested. We shall see if this improves things at all. More to come…

Still having issues. I’ve been trying to manually optimize assets, but it’s a nightmare. Every time I try anything the site starts throwing 500s. I’m losing hope of ever getting this sorted…

Hi Steve,
OK, I’ll do that and see what happens, then update this thread. When you are talking about error logs, I’m assuming you’re just talking about PHP errors and not any others, is that correct? Should I be reviewing the Apache logs as well?

Hi Steve,
I started with disabling all plugins, then systematically re-enabling them until the 500 errors started to occur – that happened when I re-enabled the Series plugin. At that point, I did not have any caching plugins enabled, but I do use WordFence, and that was enabled.

I followed your suggestion to install WP Rollback. I reverted the Series plugin to the previous version and still had 500 errors. I can enable all the other plugins that I use and have the site work properly, but as soon as I enable the Series plugin the site starts throwing 500 errors.

I did not check any error logs.

I’m happy to give you backend access if you want to have a look.

• This reply was modified 3 years, 1 month ago by macadk.

Hi Steve,

I’ve gone through the usual troubleshooting steps, with no success. It appears that I am left with no option but to find another solution as it seems you can’t or won’t do more through this forum. I’m very disappointed as I’ve been using your plugin for more than five years.

Hi Adam,

I followed your instructions, but no debug.log file was generated. The 500 errors returned shortly after I re-enabled Hummingbird. I found /wp-content/wphb-logs/caching-debug.log and /wp-content/wphb-logs/api-debug.log. So, not sure how to proceed from here.

Hi Ryan,
Glad to help out! Glad to be part of your user base. ??

I’m having the same problem. With reCaptcha keys set in the integration panel, 100% of the messages submitted to my contact form end up as spam, and my users see the “There was an error trying to send your message. Please try again later.” message in an orange box.

For now, I am running without reCaptcha, but I added the example mail tags to implement Askimet in my form to try to contain any spambots.

I hope to see a permanent fix soon that does not require modifying the theme code to fix this problem.

Hi @supernovia, I’ve now done that. Hopefully we’ll start to get somewhere…

This time I deactivated Jetpack, then deleted it. I then installed the Delete Jetpack Options plugin and activated it, whereupon it immediately disappeared from the plugin list. I reinstalled Jetpack from the WordPress.com plugin directory. I activated it, and then I tried to connect it. No joy.

Someone who has access needs to look at the logs for login attempts to WordPress.com from machinerysafety101.com to see if there is a clue there. I don’t have access, so I can’t do anything there…

Hi supernovia,

I don’t know if the problem is with the plugin or the account, and I have no way to tell with any certainty since the plugin does not throw any kind of error message when it fails to complete the authorization.

I’ll run the Delete Jetpack Options plugin again and then update you.

No change :-((

I tried the process twice. I did not deactivate Jetpack before running the plugin – I don’t know if that matters. After uploading the zip file I activated the plugin. However, the Delete Jetpack Options plugin never showed up in my plugins list, and when I checked the plugins directory on my server it wasn’t present there either. So I don’t know whether the plugin was setup to auto-delete itself after it ran or what.

I’m still stuck.