Lynn J.a11n

Hi there @lausianne,

Thanks for reaching out to MailPoet support!

When adding something like a text block to your newsletter, that particular block can be styled by selecting the type of text (paragraph, or one of three heading sizes) via a dropdown at the top of the block only.

To adjust the font sizes, you would need to change the sizes for those four styles (basic text + 3 headings) – note that these font size changes would then affect all text of that style in your newsletter.

These font settings (which are the ones shown in the link you shared) are over in the right hand column, under Styles. It looks like this when you click the “Styles” title to open up that section:

Full Size: https://d.pr/i/DRUXYt

Please refer to this document for additional information on the allowed fonts here, and recommended sizes to use:
https://kb.mailpoet.com/article/289-styles

Hope that helps!

Hi there @omnifausta,

So glad you got it sorted out – and yes, some hosts do automatically add the domain name at the end so good catch there! Thanks for sharing the solution here as I’m sure it will be helpful to others.

I’ll go ahead and mark this thread solved but we’re always here if you have further issues.

In the meantime, happy mailing!

Hi there @tsalzer,

Thanks for reaching out, this does sound like a frustrating loop.

I’d like to check your account to see what’s up, can you confirm for me both the old domain name and the new domain name on the plan?

Thanks!

Hi there @tomanthermosonics,

Thanks for reaching out, it sounds like you’re keen to work to update and improve your list, and we’d love to help you make that happen!

When your site has been paused by us, you should receive an email directly from us with additional information specific to your case, and instructions on what to do next to clean up your list.

Please check your inbox and spam folders for an email from us on that topic with additional information; once you have found it, you can respond to it to let us know if you have any questions, and to update us on your progress so we know when it’s time to reevaluate your account.

If you cannot find such an email, you can use our premium contact form in this case to let us know that you are aware of the suspension and are interested in the next steps to have your account restored, and we will take it from there. You can find this form here:

https://www.mailpoet.com/support/premium/

You will have to get in touch with us directly to have your account evaluated so please do reach out as we’d love to continue working with you on MailPoet.

Hi there @omniafausta,

Any time DNS settings are changed, this can take some time to spread around the internet. Usually the change is not recognized instantly and may take up to 48 hours to take full effect.

That said, however, I’d be happy to check your account and DNS settings to see what’s up.

Can you share with me the URL of the site you are working with?

Hi there @woody24,

Thanks for reaching out, and sorry to hear you’ve been experiencing frustration with your email design.

First, let’s talk about your Abandoned Cart emails. Can you explain more about what’s not working for you? Are they not sending out, or is the issue with the design here? Can you explain more about what functionality you were hoping would be here, but is missing?

Second, about padding for your emails – are these things like newsletters where you are designing one in MailPoet? Or are these automated emails that are going out, such as WooCommerce order confirmation emails?

In general, our templates have a fixed width so when delivered or viewed in a browser, they do not run off of the left and right margins. As well, adding blocks to your design such as a header or paragraph should come with margins on the text for readability.

Can you confirm:

• what type of email you are trying to create and send
• specifically which template you chose to work from for your design
• whether the issue with text reaching the margins is seen on the design page on the back end, or when delivered as an email, or both
• please double check your design using the “Preview” button in the top right corner on the design screen to view it as a desktop layout, mobile layout, and also to email yourself a test email
• if the issue is with the delivered email, can you also confirm the email software you are using to view the email? Does the email look better if you click the “view in browser” button at the top?

Thanks for that additional information!

Hi there @ruiapolinario,

Thanks for reaching out on this issue, I can certainly see how it makes the captcha difficult for your customers to use.

The MailPoet captcha works with the basic WordPress theme layouts, meaning, a header section marked with the <header> tag, and then a main section marked with the id tags “primary” or “main” (or both). If your site’s theme follows this basic structure, then the captcha form should land underneath your header.

For example, here is how this page looks on my test site which uses our basic test theme, Storefront:

Full Size: https://d.pr/i/P3TEzX

If you are seeing the form overlap the header, it is likely a function of the design of your theme, which means any corrective design steps or CSS would also be custom to your theme. (You could temporarily switch your site to the Storefront theme to double check this theory.)

What you could do is look at the source code of the page and try to pick up the specific pageID (probably part of the body tag) and then add some padding or a top margin to the “entry-title” on that specific page to move it down. But it will be kind of kludgey.

We do recommend our development partner, Codeable, for help with small CSS customizations like this if you would like assistance.

A better approach would be to reach out to your theme’s developer to point out this flaw in their design and ask them to take a look and recommend a solution that might work for you here.

Alternatively, you could consider installing and activating Google captcha which can be integrated with MailPoet silently. That is, it runs its own captcha check in the background, and thus the second “I am not a robot” page is never loaded.

You can learn more about how to set that up here:

https://kb.mailpoet.com/article/182-add-captcha-to-your-websites-forms

Hope that helps give you some ideas!

Hi @joaomcs,

Thanks for sharing all of that information. I’ve recreated a similar setup on my test site using Polylang and two languages and it’s working for me, so it seems like the basic MailPoet plugin + Polylang does not have a bug or an issue that I can replicate.

I’ve asked our accounts team to make sure there are no issues on your account that would block sending just to be sure.

However, it looks likely that the issue here is heading towards a plugin conflict, as the root issue cannot be duplicated on my test account. If you are able to run a test with only MailPoet and Polylang active, that would be ideal – make an English post in that case and see if it sends out. If so, then you can re-activate other plugins one at a time and test, looking for the source of the sending issue.

Hi again @joaomcs,

Can you share a screenshot of:
* the list of emails configured under MailPoet > Emails on the “Post Notification” tab
* opening up the English language notification email here, the settings on the Post block embedded in that email? You’d need to select the block and the settings will be in the right hand column.

Thank you!

Hi @joaomcs,

Thanks for sharing that information. I see that you are running the latest version of MailPoet, 4.40.0. This should resolve the error that you were seeing in the log files now. Can you run a fresh test of an English post to see if the issue is now resolved?

If the issue is still happening, then it is likely that this particular error is not directly related to the reason your English language post notification email is not triggering.

If that is the case, can you tell us more about the trigger you’ve set up for the notification email? For example, you can set up post notification emails to be for specific categories, is this how you trigger to the English list versus the Portuguese list?

Also, I see Polylang is installed on your site. When you make an English language post, is this auto generated by Polylang, or do you post it manually?

Hi @joaomcs,

Thanks for reaching out with this MailPoet error.

To help us debug this issue, can you please share with us your System Info, available under MailPoet > Help on the “System Info” page?

In addition, do you have any additional information on when and how this error is triggered? Is it while sending out your English language newsletter? Or when editing it? Or when a new customer joins that list?

Thanks for the additional info!

Hi again @strakerc,

Great to hear, glad we could help! Given the other formatting requirements of your posts, sharing just the summary seems like the perfect solution (and bonus engagement boost as well – awesome!).

I’ll go ahead and mark this thread as resolved. Happy mailing!

Hi there @strakerc,

Thanks for reaching out with your interesting question!

I couldn’t find any official word on this in the MailPoet documentation so I ran some tests, and I confirm what you are seeing. If a link contains *both* an image (img tag) and then some text, when embedded in a MailPoet newsletter, the text part is dropped and only the image shows.

However, I did find a workaround. Looking at your inspiration site, A Smart Bear, you can see that the little icon they use to flag their links is actually *a background image for the link* rather than an explicitly embedded image. This means that the link itself is only the actual text; the image appears using CSS rules.

Using this method, when embedded in the MailPoet newsletter the image is dropped but the text remains, so at least your embedded post is readable, and the link still exists and is clear.

Here’s the CSS I used to convert links to have the icon added as a background image (all credit to A Smart Bear):

First add a class to your links:

<a  class="link-with-image">here is my post link</a>

Then add some CSS rules to your theme:

.link-with-image {
	background-image: url(https://mystagingwebsite.com/wp-content/uploads/2024/01/straker-curious-smaller.jpg);
    background-repeat: no-repeat;
    margin-left: .5ex;
    padding-left: 3.4124ex;
}

Hi @generosus,

Thanks for reaching out. By default, MailPoet forms will show a progress marker after the Subscribe button is clicked (such as dots progressing at the bottom of the screen) and then switch the entire form to a notification message once the subscription has been processes. This should only take a second or two.

If you are seeing a delay in the submission and want to convert the button to say “Processing” during this delay, that sounds like a great idea, but would require custom code to listen for the button push and then take action on that as a trigger. This functionality is not built into the MailPoet core application.

You would require custom JavaScript code or custom CSS to make this change happen, which is outside the scope of our support. If you would like to pursue a customization like this, we do have a list of approved developers that might suit you here.

Hi @jvagner,

Sounds like a good plan with the special tag, that should help isolate the different Posts blocks and let you target the content you really want to include.

Please do let us know if you still have issues with the headings – I ran my tests on Google Chrome if that makes any difference.

In the meantime, happy emailing!