lweilenman

Wow….sorry to waste your time, I skimmed completely over the last half of that popup box, all I remembered was it would delete the current membership.

I agree this issue is a bit tricky and I think you have handled it as it probably should be as an out-of-the-box solution. I was thinking (trying to figure out why I was having this problem and how to fix it) and I ran into all sorts of potential problems about having to notify the user to re-authorize a new amount on their Credit Card, etc.

One thing that I thought of would be to (in the event and admin changes a user’s membership level) Notify the user with a confirmation link that says “Your level has been changed, you need to go to this link and re-authorize your payment information for the new amount, or go to this link to decline and remain at your current level. Until the user approves the change and any new charges, they would remain at their previous level, and the change would only take effect once they approved (Ex: User is Level A, but admin moves them to level B. This could be marked as Level B(pending), but user would still have permissions and charges of Level A until they approved to be moved to Level B, in which case the “pending” tag would be removed and they would now be official Level B members).

Those are just my thoughts on how this could be handled if you ever decided to include this in the plugin by default. If we need to address this ourselves, I will definitely head over to your paid support area and chat with you guys there about it.

Thanks again.

strangerstudios,

After using this fix for about a week now (works great, btw). I have noticed a new bug, where when an administrator changes a user’s level through their profile (From membership level A to membership level B), that user’s membership becomes non-recurring, and free. An email is even sent to the user letting them know that their membership level was changed, and the new level is free. Is it possible, that some of the changes to one of these PMP files has caused this, or should I open up a new thread for a separate issue?

Dang, man that works like a charm! Thanks so much for your help this is a great plugin. Keep up the good work!

Thanks for the quick response, I saw a previous thread about the “pmpro_after_change_membership_level” hook with wp_delete_user, but when I tried that, I started getting “Failed to cancel subscription” notification emails sent to the Admin, which made me think maybe that hook was deleting the user, before the plugin was done doing all of it’s “close account” procedures. Would that cause that particular error? I don’t get the error if I am not also trying to delete the user using that hook.

Did you ever get this problem resolved? I am having the same issue.

https://themeforest.net/item/entrepeneur-wp-business-theme/145465?ref=pfgannon Entrepreneur Theme from Themeforest…..what can I look for in the theme, to check for a conflict?