luvjenni

Update on issue 2) This only happens when the menu item refers to an anchor link on the same page. For example, if I’m on homepage and a link in the menu goes to homepage/#anchor. Then the webpage scrolls to the link like it should, but it doesn’t close the menu.

Update on issue 1) the icons are now showing. I made them bigger and they started showing up.

I have tested it out and it working on my site. Thank you so much for the update!

Thank you for the response. I am using the Divi theme.

It looks like I am having the same issue that FilipeOS (@filipeos) posted. When I manually type in fa fa-facebook in the inspect, the icon shows up.

I added back in the FontAwesome icons for Facebook, Google+, and Yelp. None of them are showing up. The code it is putting is:
<i style=”font-size:2em;color:#4267b2″ class=”wpmi-icon wpmi-label-1 wpmi-position-before wpmi-align-middle wpmi-size-2 fafa-facebook”></i>

Ok, thank you for the response. I already tried deactivating the plug-ins. My client is not going to change their theme so I will just keep the older version of your plug-in since that’s the one that works. Yakounet, you might want to try reverting back to version 1.12.38. That one is currently working on my client’s website.

I had to rollback the plug-in since I couldn’t leave my client’s website without a working form. Just a few notes to help with the investigation:
1) The website was previously using version: 1.12.38. I rolled back to this version and now the form are showing up.
2) When I updated to the latest version: 1.12.42, the form stopped displaying on the website.
3) When on the latest version, the form did show up in the Safari browser, but not in the Chrome and Firefox browser.
4) I am using other forms from your plug-in on this website too, the form on the main page and the form on the Contact page, which is actually the same form. Neither of these forms showed up on the latest version. This form didn’t even show in the Safari browser.

Yes that solved the problem. Something on that page did not like having the two forms on one page. I put one of the forms on a different page and kept one form on the original page and now they are both working. Thank you for the suggestion.

For the record, there is no problem with having two forms on the same page. I tested that too on a new page and it worked. But something about this particular page doesn’t like having two forms on it.

Thank you so much for the suggestion about the cache. I cleared the cache and refreshed the page and the changes are now showing.

Ok thank you for letting me know.

Just to clarify, #wpforms-confirmation-1064 is what exists on my page, not #wpforms-1064. So it can’t link to something that doesn’t exist.

Hello Jess,

Perhaps I’m missing something. I don’t understand how it can link to an anchor link that is not there. It is linking to #wpforms-1064, which doesn’t exist on the page. I don’t understand how this can be correct functionality. When an anchor link exists, it autoscrolls correctly, but this one doesn’t exist.

Please help me to understand this.

Thank you!