luoruize

Hey Tallinka,

We don’t put any ads of any kind in content which isn’t an embedded Playbuzz item.
If you have an example of an ad you think was placed by us, we will be happy to investigate.

Awesome!

A good day to you too…

Hi,

Could you please provide some more information, so that we can investigate:

Which version of the plugin are you using?
Do you have any other plugins installed, other than the Playbuzz plugin?

Also, if you could open the console (just hit f12 on your keyboard), you should be able to see if there were any errors. A screenshot of what’s going on in there may also help us to figure this out.

Thanks!

Hey,

We’ve figured out the problem, and we’re working on a fix. We will let you know as soon as it’s published.

Hey Syl!

1. Could you please specify which version of the plugin you’re using? I’ll also need the wordpress version you have installed.
2. The best way for me to debug it, would be if you could provide a link to a page where a Playbuzz item was embedded.

Thanks!

Thanks!
We will review it and let you know what we find.

Hey,

Would it be possible to send me a link to a page with a broken Playbuzz item? You can also send it to me directly instead of posting it here: [email protected].

I’ll be happy to take a look.

Thanks!

Hi @lukegeo,

There shouldn’t be any issue with the plugin. To find out what went wrong, it would help us a lot to see the exact error:

1. If you’re using Chrome, hit f12 (should open your developer console)
2. Go to the “network” tab.
3. Now open the Playbuzz plugin, and when you see the error, go back to the network tab in the developer tools. You should see a bunch of new lines in there
4. Look for a red line. If you hover over it with your mouse, you should see that the url there starts with “rest-api-v2.playbuzz.com/v2/items”. Click on it to select it.
5. Send us a screenshot of the “headers” and the “response” tabs.

We should be able to investigate the issue using this data.

Sorry for the inconvenience, and thank you for letting us know about this issue!

Do you have the Playbuzz plugin installed?

Hi collex,

This issue is under investigation.
We hope to have good news soon.

Hey Chops!

Thank you for reporting this issue. We will investigate it to see what went wrong, and update as soon as we have a solution for it.