Luis from Elementor

Thanks for the review!

Hello Mike,

Thank you for sharing your feedback, we understand your concern regarding the constant updates and we are constantly trying to improve our testing and quality assurance.

We are glad that you chose to share your thoughts here, please rest assured that your feedback will be passed on to our developers.

Thanks!

We are happy to hear Elementor has made your life easier! Thanks for the review.

Hello,

Thank you for taking the time to share your experience with us. We’re sorry to hear that your experience with Elementor didn’t meet your expectations, and we understand how frustrating this situation has been for you.

Regarding the functionality of Elementor, we’re always working on improving our product, and feedback like yours helps us identify areas where we need to do better. If you’d be open to it, we’d love to understand more about the specific challenges you faced with the product, especially regarding its clunkiness, so we can address those issues for future improvements.

As for the auto-renewal policy, while our auto-renewal terms are outlined during the initial purchase and in renewal notifications, we acknowledge that these situations can feel unfair when the service isn’t being actively used. We sincerely apologize for any inconvenience caused by this and for how the process unfolded.

We never want our customers to feel insulted or mistreated, and your feedback highlights areas where we can improve our policies and how we handle these situations. While we’re unable to adjust past actions, we’d love the opportunity to make things right and ensure you feel heard. If you’re willing, please reach out to us at [email protected] so we can work on a solution together.

Thank you again for bringing this to our attention.

Best regards,

Thanks for the review tercic. Can you tell us more about why you feel the plugin is expensive?

Hello Ceecee,

Thank you for taking the time to share your detailed feedback. I understand your frustration, and I’m sorry to hear that your experience with support and updates hasn’t met your expectations.

To clarify, while we actively monitor the WP repository, it is not an official support channel, and we’re limited in the type of assistance we can provide there. For direct support, Pro users have access to our dedicated support channels, where we aim to respond promptly and provide tailored solutions.

Regarding your concerns about ticket responses, I want to apologize for any delays or irrelevant replies you’ve received. This is not the experience we strive to deliver, and I’ve shared your comments with our team to ensure we continue improving our processes. If you still require any assistance, please share with me your ticket number or send us a message to [email protected].

On updates, we’re aware that frequent releases can feel disruptive, especially when they introduce unexpected issues. We’ve been taking steps to improve our testing processes and communication around updates, so users are better prepared for changes. Staging environments are indeed a best practice, and we’re working to make this recommendation more visible to all our users.

Lastly, your comments on GitHub and community contributions are valuable. We do review submissions, and I’ll make sure your feedback about responsiveness and prioritizing foundational fixes is heard by the appropriate teams.

We value your input, even when it’s critical, because it helps us grow and serve you better. If you’d like to discuss your specific concerns further or if there’s anything we can assist with now, please feel free to reach out directly.

Thank you again for your honesty and for sharing your perspective.

Best regards,

We are happy to hear you enjoyed Elementor Anil, thanks for the review!

We are very glad to hear you like Elementor Leo, thanks for the review!

Thank you so much for the review Qasim!

Hi there,

Sorry to hear you had issues with the layout of your banner. Please make sure to reach out to support if you need further assistance with this.

https://elementor.com/help/how-to-submit-a-support-ticket/

We are very happy to hear you are enjoying Elementor! Thanks for the review!

Thanks for the review Mattonah!

Hello and thank you for the review!

We appreciate your feedback regarding the UI, please rest assured that the developer will hear of this.

Have a nice day!

Thanks for the review!

Thanks for the review!