luiginica

Thank you!

One suggestion would be to improve your support. It took me 5 days just to install your plugin. And as you can see, it took you 2 weeks to answer.

Have a nice day!

Hi,

The problem is not that it renews automatically. The problem was that you didn’t want to refund it, even if the next cycle didn’t start it.

The point of all this is to be more considerate towards your customers and change your policy and attitude.

I have some suggestions for you:
– email a renewal reminder 3 days before the renewal. One month is not enough.

– if refunded in less than 48 hours after a renewal, refund everything less one month, if they downloaded something; or refund in full if they didn’t use it.

Thank you!

Thank you for the refund.

I shouldn’t have to push that much and be denied when I asked for it.

There are a few things to consider:
– I never used or download your product
– the account was paid until Sept 20, 2020, the day I requested the refund because I was charged for the next year and while not using the product, I didn’t want to pay.

You refused. Even if the charge was for the next year.

Now you tell me what you would say if you have paid for a service and while in the paid period, you will be charged for the next one and be denied for a refund.

Look, your customer service is not great and you are squeezing your customers. Last year you change your prices from USD to Euro. Not cool.

Especially during this difficult time, you should be at least fair, instead of treating your customers like this.

I hope to see a change in your customer service.

In my line of business, customer satisfaction is my number one priority.

Thank you!

Have a nice day,
Luigi

Hello Marta,

Thank you for your code!

Do you think you can amend the code for the page title as well? Right now, it’s showing the page title from the main domain.

Thanks,
Luigi

Hello Rene,

Thank you so much. I sent you an email yesterday. Please let me know how I can do it and also, if I need to buy something from the Pro version and what.

Thanks,
Luigi

I think what he’s trying to say is that he is the owner of the commercial plugin that you have included in your work and he is trying to tell you that he don’t mind that you use his code but he’s wondering why you included his name as well.