luc333

hi @carolm29

i tried what you suggested and it’s working now! i can see cod at checkout. screenshot is from the live site https://paste.pics/RBQ3U

strange that i tried leaving enabled shipping blank earlier on before contacting support but couldn’t see the cod option ????

thank you all for your time and help. i’ll be marking this thread as resolved.

hi @rajeshml

here’s the ssr https://gist.github.com/Luce333/ddf51069c381a3bca2763dc48f614652

hi @doublezed2

here’s the screenshot https://paste.pics/RBMNA

staging url https://staging.berlanco.com.my

and where do i find the ssr and how do i share it with you?

hi@carolm29

i have done as you suggested but there’s still no change ?? do you need a login to check on the backend? i have a staging site set up to troubleshoot this issue.

hi @omarfpg

okay, i have updated the database and increased the php time limit. i still don’t see the cod option.

to answer your question, i’m using a checkout block. i have tried reverting to the shortcode with the theme still active but it didn’t help.

now that i have disabled everything, i believe it has reverted to the shortcode? cod is still missing.

do you have any ideas what may be the issue? cod is requirement for my client’s website, so we can’t do without it.

hi @carolm29

i used the default twenty twenty-four wp theme.

here’s the system report https://smalldev.tools/share-bin/R5vjnhpT

here are the error logs that i could find https://drive.google.com/file/d/136PBRd7bm7y6jrttaC7JwxAToLaylX5M/view?usp=sharing

hi Rajesh,

thx for replying. i have disabled woodmart (the theme i’m using) and all plugins except woocommerce. cash on delivery is still not visible on the checkout page.

here’s a screenshot after i disabled the theme https://paste.pics/RBGDT

and one from after i disabled all the plugins https://paste.pics/RBGE3

here are my settings https://paste.pics/RBGEA i’m not selling virtual products is it’s left unchecked

Hi Alex,

I tried removing duplicate rows but the speed hasn’t improved.

I’m aware that wp will generate images in different sizes when I upload an image. So far, any image that wp generates never show up in the media library before. Upon checking, all the duplicates are the same size and resolution.

Is there a setting that prevents the plugin from duplicating images?