Peggy

I ended up buying a paid plugin called WC Shop Sync to connect Woocommerce to Square and it worked right away.

I did contact Square Support and there was nothing on their end causing the problem and also being that I was able to connect Gravity Forms to Square with no problem makes me think everything is fine with Square.

Thank you so much Shameem, I tried what you said but that didn’t fix it. I have tried a default them and deactivated every plugin except Woocommerce and Woocommerce Square plugins and it still won’t connect. In further troubleshooting I have Gravity Forms on the site and added the Square addon to that and was able to sucessfully connect to Square. Is there any kind of issue with the plugins that would be causing this?

This is what shows in the log –

2024-08-08T21:05:56+00:00 Notice Access token successfully received. Additional context{ “_legacy”: true } 2024-08-08T21:05:56+00:00 Notice Refresh token successfully received. Additional context{ “_legacy”: true } 2024-08-08T21:05:57+00:00 Notice Authorization error occurred, attempting a refresh. Additional context{ “_legacy”: true } 2024-08-08T21:05:57+00:00 Notice Disconnected due to invalid authorization. Please try connecting again. Additional context{ “_legacy”: true } 2024-08-08T21:05:57+00:00 Notice Request Request

And this –

[0] => Square\Models\Error Object ( [category:Square\Models\Error:private] => AUTHENTICATION_ERROR [code:Square\Models\Error:private] => UNAUTHORIZED [detail:Square\Models\Error:private] => This request could not be authorized. [field:Square\Models\Error:private] => )

Does this give any insight as to why I can’t get Woocommerce to connect?

Thanks fo much for you’re help! I am still not able to connect to Square. The address location is the same as in Woocommerce and I added the dev domain to the Square app section. It lists Unable to verify domain with Apple Pay but we don’t want to setup Apple Pay.

This is in the log –

2024-07-31T17:37:45+00:00 Notice Error: Unable to verify domain with Apple Pay – missing access token. Additional context{ “_legacy”: true } 2024-07-31T17:38:02+00:00 Notice Access token successfully received. Additional context{ “_legacy”: true } 2024-07-31T17:38:02+00:00 Notice Refresh token successfully received. Additional context{ “_legacy”: true } 2024-07-31T17:38:03+00:00 Notice Authorization error occurred, attempting a refresh. Additional context{ “_legacy”: true } 2024-07-31T17:38:03+00:00 Notice Disconnected due to invalid authorization. Please try connecting again. Additional context{ “_legacy”: true } 2024-07-31T17:38:03+00:00 Notice Request Request method: uri: listCustomers user-agent: WooCommerce-Square/4.7.2 (WooCommerce/9.1.4; WordPress/6.6.1) headers: Array ( ) body: duration: 0.61142s CONTEXT: {“_legacy”:true} 2024-07-31T17:38:03+00:00 Notice Response Response code: 401 message: headers: Array ( [0] => HTTP/1.1 401 Unauthorized [Date] => Wed, 31 Jul 2024 17:38:03 GMT [Content-Type] => application/json [Content-Length] => 161 [Connection] => keep-alive [CF-Ray] => 8abf5c238c1c639e-ORD [CF-Cache-Status] => DYNAMIC [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload [Vary] => Origin, Accept-Encoding [x-content-type-options] => nosniff [x-download-options] => noopen [x-envoy-decorator-operation] => /v2/customers/** [x-frame-options] => SAMEORIGIN [x-permitted-cross-domain-policies] => none [x-sq-dc] => sjc2b [x-sq-envoy-safe-auth-decision] => UNAUTHORIZED [x-sq-region] => sjc2b [x-xss-protection] => 1; mode=block [Set-Cookie] => __cf_bm=YekPsfpkeZkN5uv2UDSNe1j4RWRXu_F5fgnYlN4oiXg-1722447483-1.0.1.1-Yzpzkn9VcM8GXRSRPBN6MORHBR1zWAek.Y3vYaDsxSa5wpwvHvl7Hawb2s3zGdToCEau8jhl9gu.lFUS9E_qzQ; path=/; expires=Wed, 31-Jul-24 18:08:03 GMT; domain=.squareupsandbox.com; HttpOnly; Secure; SameSite=None [Server] => cloudflare ) body: Array ( [0] => Square\Models\Error Object ( [category:Square\Models\Error:private] => AUTHENTICATION_ERROR [code:Square\Models\Error:private] => UNAUTHORIZED [detail:Square\Models\Error:private] => This request could not be authorized. [field:Square\Models\Error:private] => ) ) CONTEXT: {“_legacy”:true} 2024-07-31T17:38:04+00:00 Notice Error: Unable to verify domain rs.pt-devsites.com – response = Array ( [errors] => Array ( [0] => Array ( [category] => AUTHENTICATION_ERROR [code] => UNAUTHORIZED [detail] => This request could not be authorized. ) ) ) CONTEXT: {"_legacy":true} 2024-07-31T17:38:04+00:00 Notice Authorization error occurred, attempting a refresh. Additional context{ "_legacy": true } 2024-07-31T17:38:04+00:00 Notice Disconnected due to invalid authorization. Please try connecting again. Additional context{ "_legacy": true } 2024-07-31T17:38:04+00:00 Notice Request Request method: uri: listLocations user-agent: WooCommerce-Square/4.7.2 (WooCommerce/9.1.4; WordPress/6.6.1) headers: Array ( ) body: duration: 0.52507s CONTEXT: {"_legacy":true} 2024-07-31T17:38:04+00:00 Notice Response Response code: 401 message: headers: Array ( [0] => HTTP/1.1 401 Unauthorized [Date] => Wed, 31 Jul 2024 17:38:04 GMT [Content-Type] => application/json [Content-Length] => 161 [Connection] => keep-alive [CF-Ray] => 8abf5c2808596357-ORD [CF-Cache-Status] => DYNAMIC [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload [Vary] => Origin, Accept-Encoding [x-content-type-options] => nosniff [x-download-options] => noopen [x-envoy-decorator-operation] => /v2/locations [x-frame-options] => SAMEORIGIN [x-permitted-cross-domain-policies] => none [x-sq-dc] => sjc2b [x-sq-envoy-safe-auth-decision] => UNAUTHORIZED [x-sq-region] => sjc2b [x-xss-protection] => 1; mode=block [Set-Cookie] => __cf_bm=cA7UVeu4TA8JOfgMIHl5BawOxRkcXxjB51gDQU3B0_4-1722447484-1.0.1.1-8j7myMuOA6K_ACD.DPC46PPTiNexwzpXGsBnyN6obuee.OmBGsp1dT9RtAL75MmKCLmv9IX1jsqRtNuR2f7qPQ; path=/; expires=Wed, 31-Jul-24 18:08:04 GMT; domain=.squareupsandbox.com; HttpOnly; Secure; SameSite=None [Server] => cloudflare ) body: Array ( [0] => Square\Models\Error Object ( [category:Square\Models\Error:private] => AUTHENTICATION_ERROR [code:Square\Models\Error:private] => UNAUTHORIZED [detail:Square\Models\Error:private] => This request could not be authorized. [field:Square\Models\Error:private] => ) ) CONTEXT: {"_legacy":true} 2024-07-31T17:38:04+00:00 Notice Could not retrieve business locations. Additional context

Thanks OP!!

So I am logged in to the owners account using her credentials. Are you saying something in her Square account needs fixed?

Here is the console log as well, sorry I saw thinking you wanted the log from Woocommerce. That was the other screenshots I sent. Here’s the console screenshot –

https://snipboard.io/seapk2.jpg

Thank you carolm29!!

Here are the links to the log screenshots:

https://snipboard.io/4DjWFO.jpg

https://snipboard.io/zvCqxb.jpg

https://snipboard.io/0LSxJw.jpg

https://snipboard.io/PNUX6d.jpg

https://snipboard.io/369QkJ.jpg

So I am having the same problem and was on another forum where they found what the problem is. They said –

The way i got it to work was i right clicked on the connect button and saw that the link looks like it has been double encoded so when you hit the button and get the error simply replace the https%253A%252F%252 with https:// etc throughout the url in the address bar and hit return.

So I did that and it connected me but when I go back it’s still in Sandbox mode and when I click on Production again it wants me to connect to Square again. The button “Connect to Square” appears again.

No this is a different website. That is a single submenu, this is a second level submenu I’m having trouble with.

Hi Krishna,

I switched it over to Twenty Twelve buy my css class names are all set for the Azure basic theme so there were no dropdowns showing. I would have to redo my css class names to see what happens with that theme.

Thank you for responding! ??

I also forgot to say that the navigation I am talking about is in the upper left side and is white text. (Not the big button links that have bride & groom) That is another issue I am having, I can’t figure out how to style this navigation!!

Sorry I forgot to include a link: https://troianiwebdesign.com/wedding

Thank you alchymyth for your help! I am going to read through the pages that you provided and hopefully understand everything! I’m just starting to learn php, so hopefully it won’t be too confusing!

Thank you again!

Thank you for answering but I don’t understand what you mean. I think I have an idea, I remember with other themes when you click on “quick edit” on a page there is a Template dropdown with an option of no-sidebar. This theme doesn’t have that option. Is that what you are referring too?

Thank you for your help Andrew and my styles were applied using the plug-in!

Thank you again for your help!