lpeditor

Hi Ross – apologies for not replying sooner. I contacted DPS and the error was at their end. They fixed it and I have everything working now. So thanks very much for your help – it’s appreciated.

Cheers,
Dave.

Thanks Ross – I’ll get in touch with them. We definitely have a dev account, so that part shouldn’t be an issue. I’ll ask them for more info about the error code too, might shed some light.

Cheers,
Dave.

Hello Ross – thanks again for getting back to me.

I hadn’t set a value to the hidden field. I set a default value and that seems to work fine.

I used the Dev account details as User Id / User Key, and turned sandbox off. I still got the following error after performing a test:

Response DECLINED
The transaction was Declined (BQ)
Description Cost centre 8552

(The description is the Merchant Reference hidden field I set).

So looks like I need to contact DPS? Is there a particular DPS account type we need to have in order for the plug-in to work?

Thanks again,
Dave.

Hi Ross – thanks for getting back to me, much appreciated. I had linked a hidden field to Merchant Reference, but that must have been causing the issue. I changed it to field title and can now connect to the DPS payment screen.

When I use the sandbox testing option with a dev account, I get the error: “The transaction was Declined (BQ)” after entering test credit card details into the DPS screen? Any idea what could be causing that – or should I try DPS support?

Additionally, I still got the successful donation email (both to admin user and to test user) despite the DPS screen telling me that the transaction had been declined. I’d checked the boxes:

Send admin notification only when payment is received

Send user notification only when payment is received

Create post only when payment is received

Thanks!
Dave.