louisekrokedil

Hi,

If you deactivate the “Combine EU credentials” settings you should see a setting for “Credentials for Switzerland” in the Klarna payments plugin settings. If you add your API keys in the “Credentials for Switzerland” setting, is Klarna visible for Switzerland then?

Have you made sure the currency is correct for Switzerland in the checkout? The currency for Switzerland is CHF, the currency needs to match the selected country for Klarna to be visible.

If none of above helps, have you made sure your Klarna API keys are configured for Switzerland? I suggest that you contact your Klarna merchant support to make sure.

Hi @robertrosanke,

Thanks for your detailed reply.

We will ask our developers to respond to these questions as it is of more technical nature. Hopefully our devs can respond back to you next week.

Hi,

Regarding the Sign In With Klarna button being visible even if it is disabled in the plugin settings. This is a bug in the latest release of the Klarna Payments for WooCommerce plugin, we are working on a fix and it will hopefully be released tomorrow.

Until the fix is released you can rollback to the previous version of Klarna Payments for WooCommerce via the WP Rollback plugin.

Hi Robert,

Problem 1:
It is WooCommerce standard behavior to create a Pending Payment order in the background when the payment process starts, you can read more on how WooCommerce Pending Payment status works here. It is not Klarna that creates this Pending Payment order in WooCommerce, it is WooCommerce functionality.

Problem 2:
If you set an amount of time in the WooCommerce Hold stock feature (minutes) you do not have to worry about the Pending Payment orders. They will be automatically set to cancelled if they have not been paid for within the set minutes. You only need to worry about the Pending Payment orders if you all of a sudden get more Pending orders then usual or if a customer contacts you regarding an issue when trying to checkout. When an order fails when using our Klarna plugin the order status is set to On Hold on the WooCommerce order.

Hi Paolo,

An update, a fix for hiding the Klarna Express Checkout button when no option is selected on variable products will be included in the next release of the plugin.

Hi Robert,

Order note “customer aborted purchase with klarna” means that the customer have not completed the payment process most often it is because the customer no longer wants to buy the order. As soon as the customer click on Pay order button and Klarna modal opens a Pending Payment order is created in WooCommerce and if the customer do not pay the order the status remains as Pending Payment on the WooCommerce order. If you set a time in the WooCommerce Hold Stock setting the Pending Payment order will automatically be cancelled if the Pending Payment order has not been paid within a certain time.

However if the customer claims to have paid for the order even though the order is in status Pending Payment in WooCommerce that needs to be investigated further. Or if the customers contact you because of issues in the checkout and therefore can not pay for the order, that also needs to be investigated further.

We can not set the order status to failed because we do not know why the order was not paid for. If the customer just did not have enough money and wants to pay for the order later, if the customer choose not to pay for the order or if an issue appeared in the checkout.

Hi,

Nexi Checkout for WooCommerce is compatible with the WooCommerce Subscriptions plugin, we have a documentation here.

Regarding automatic payments, i suggest that you ask Nexi support regarding this question since i am not sure how Nexi handles subscriptions and renewal orders.

Hi,

We have already made a fix for this but it has not yet been released, a fix will be included in the next release of the Klarna Payments for WooCommerce plugin.

Hi,

We have now made a fix for this warning and it will be included in the next release of the plugin.

Hi,

I am setting this ticket to resolved since we have not heard back from you, if you are still experiencing issues please get back to us.

Hi,

I am setting this ticket to resolved since we have not heard back from you, if you are still experiencing issues please get back to us.

Hi,

Summary of the issue/solution:
The issue seems to have been related to Klarna Checkout account setup and shipping mismatch in WooCommerce and Klarna.

I am now setting this ticket to resolved and if you still are having issues please get back to us again.

Hi,

I am setting this ticket to resolved since we have not heard back from you, if you are still experiencing issues please get back to us.

Hi,

I have created an internal task for our developers to take a look at, we will get back to you when we have more information.

Hi,

I am setting this ticket to resolved since we have not heard back from you, if you are still experiencing issues please get back to us.