louisekrokedil

Hi,

What should the tax rate be instead of 0 in the first log? Are you using any specific plugin to handle tax?

This issue might be caused by a compatibility issue with either the theme that you are using or any other plugin that you have activated on your site, please try the following:

• Try and change the theme to Storefront which is the theme our plugins are tested for and see if that helps.
• If that does not help try and deactivate all plugins except for WooCommerce and our Klarna plugin and see if the issue is solved. If so, activate all plugins again one by one to see what plugin might be causing the issue.
• Also go to WooCommerce Status –> Tools, Clear customer sessions and Clear template cache.

I suggest that you try this in a staging environment of your site to make sure not to effect your live site and customers or create a backup of your site. You can read more about staging environments here. 

Hi,

If you go to WooCommerce Settings –> General, scroll down to the setting Number of decimals. Is it set to 2? If not change it to 2. This is required for the calculation between WooCommerce and the payment solution to be correct and can lead to errors in the checkout or with orders if it is set to 0 or other.

Hi @mcdeth,

As you already mention we only have tested support for the Aelia Currency Switcher for WooCommerce multi currency plugin. We can therefore not guarantee any other multi currency plugin to work with our Klarna for WooCommerce plugin.

Hi @robertrosanke,

After further internal discussions, we have decided to enhance the workflow for all plugin users so no filter will be necessary. The updated workflow is planned for release early next year. Until then, the current flow will remain in place.

Hi @mcdeth,

We conduct systematic and regular testing before releases, but unfortunately, we can’t catch everything. We hear your feedback and are continuously working to improve and enhance our testing processes.

Hi,

For us to be able to troubleshoot this further we need access to your logs and also be able to recreate the issue. But that information is private and should therefore not be published in this public forum. Can you please also create a support ticket directly with us via our support form here and when we have more information about the issue/solution I will also post that information here in the forum.

Hi,

Yes i am sure, i checked again just now and i am still not able to see any errors in the chrome console on the product page.

If you go to an inkognito window, are you still seeing the errors in the console?

Hi,

When i visit your site and inspect your product page via chrome i am not able to see any SDK errors.

Hi,

Have you disabled Klarna On Site Messaging on your site? I am not able to see the On Site Messaging widget on your product page for variable products.

Hi,

Regarding the AT API keys being autofilled, this issue is related to the Chrome Autofill functionality and is an issue that is due to a chrome update. When you have login credentials saved in Chrome Autofill and login to your site it could lead to the API keys being set with these credentials in the Klarna Payments plugin settings in WooCommerce.?

If you try and deactivate Chrome Autofill and login to your site via another browser and remove the prefilled AT API keys and save the changes. Does that solve the issue with the AT keys being autofilled again?

Regarding the Klarna On Site Messaging issue, could you please send a link to your site so we can have a look at the issue?

Hi,

Regarding Unauthorized 401 error, was the issue solved or were the credentials autofilled again after you tried to remove them?

Regarding Klarna On Site Messaging being visible twice. This issue might be caused by a compatibility issue with either the theme that you are using or any other plugin that you have activated on your site, please try the following:

• Try and change the theme to Storefront which is the theme our plugins are tested for and see if that helps.
• If that does not help try and deactivate all plugins except for WooCommerce and our Klarna plugin and see if the issue is solved. If so, activate all plugins again one by one to see what plugin might be causing the issue.
• Also go to WooCommerce Status –> Tools, Clear customer sessions and Clear template cache.

I suggest that you try this in a staging environment of your site to make sure not to effect your live site and customers or create a backup of your site. You can read more about staging environments here. 

Hi,

Regarding the Unauthorized 401 error message. AT stands for the Austria credentials, are your Klarna API keys configured for both Greece and Austria or just for Greece?

Regarding the Klarna On Site Messaging widget being visible in two places on the product page. Are you also using an On-site messaging shortcode somewhere on your site? If you have enabled On Site Messaging via the plugin settings/client ID and via an On Site Messaging shortcode the widget might be visible in two places.

Hi,

From version 3.7.0 of Klarna for WooCommerce there is a new plugin settings page. With this new settings page the Client ID was not migrated, you need to go to the plugin settings and add the Client ID for all countries you want it to work on.?To generate a Client ID go to your Klarna merchant portal -> Conversion Boosters -> On Site Messaging -> Get Started.

Have you whitelisted your site URL in your Klarna account settings? If you go to your Klarna merchant portal –> Payment Settings –> Client identifier –> Allowed origin, register your URL there.

Please see our documentation here.

Hi @robertrosanke,

Respond from developer:
Your suggestions are reasonable. However, it is difficult to change the existing behavior out of concern for breaking existing stores that might rely on how it works today: remaining “pending payment” or put to “on-hold”. As a compromise, we’ll add a filter to let you modify the order status for when it is most appropriate to set the order status to “failed”.?

Hi David,

We have not added Klarna Express Checkout button functionality in the Klarna Checkout for WooCommerce plugin. The Klarna Express Checkout button most likely comes from an experiment/test from Klarna, Klarna have added this button as a test on your site. You need to contact Klarna merchant support on [email protected] and ask them to remove the Klarna Express Checkout button.