louisekrokedil

Hi,

We have not had any similar issues reported recently. If you deactivate the Klarna Payments for WooCommerce plugin is Stripe and PayPal visible then?

Hi,

Do you get any error messages in WooCommerce order notes when you are trying to manage the order or set the WooCommerce order status to completed?

Hi Ari,

Since this is happening to multiple customers we need to investigate why this error appears. To do that we would need to see the complete Klarna Payments log from when this error appeared and a system report but that information should not be published in a public forum since that is private information. Therefore i suggest that you contact us via our support form so we can continue the investigation.

When we have found the reason for the issue i will also post the solution/reason for the issue in this thread.

Hi,

This issue might be related to a compatibility issue with either the theme you are currently using or any other plugin that you have activated on your site, please try this troubleshooting guide.

Hi Andrea,

The reason for why Klarna is not visible when adding you custom negative fee is because Klarna can not handle a negative sum when the type is surcharge. The type needs to be discount instead for Klarna to be able to handle negative amounts.?

Hi,

We would need to take a look at the Klarna Payments log to be able to continue the troubleshooting process but since that is sensitive information that should not be published in a public forum, I suggest that you contact us via our?Krokedil support form.

When the issue is solved, I will also post the solution in this forum thread.

Hi Sam,

Thanks for letting us know, we will fix this.

Hi,

Are you getting any error messages when this issue appear?

Hi,

This is expected behavior, when the sum is 0 or negative Klarna Payments is removed and replaced by WooCommerce standard checkout instead.

Hi,

It is not possible to remove some of the Klarna Payment options and present only one Klarna option in the checkout when using the Klarna Payments for WooCommerce plugin. What payment options that are visible in the checkout is controlled by your Klarna account configuration and nothing that can be changed in the plugin.

Hi Kristian,

I can see that we already have a support ticket regarding this in our Krokedil support, i will continue to answer in that thread.

Hi Kristian,

This means that you have not set a terms and condition page in WooCommerce.?

Go to  WooCommerce > Settings > Advanced and then go to the Page Setup section and make sure you have set a Terms and Condition page there.

Hi,

?The Billing country needs to match the site language for the Klarna Payments iframe to be visible in the site language, otherwise the fallback language is set in the Klarna Payments iframe which is English. This means that if you are on your NL-site and choose Netherlands as country in the billing details the language will be in nl-NL (Dutch) in the KP iframe, but if you still are on the NL-site but just change the country to Finland the language in the Klarna Payments iframe will be in en-NL (English). It is unfortunately not possible to change this behavior.

Hi,

We need to be able to recreate the issue too see where the issue is, i have tested the cartflows plugin in a Klarna Payments test environment and I am not able to recreate the issue you mentioned. I am able to complete an order when having the cartflows plugin activated without any errors.

Here is a Klarna Payments test environment where the cartflows plugin is activated where you can make a test purchase:
https://app.instawp.io/wordpress-auto-login?site=$2y$10$Y/KWdvbH/Z7gxNSXebGOsuwPPbVmQUvVdTRCRVbvf/MO2VTIYxv7C

Note that this environment is set up for Sweden so you need to use Swedish billing details in the checkout. You can use this sample data:
https://docs.klarna.com/resources/test-environment/sample-customer-data/#sweden

Hi,

We have not tested the cartflows plugin with our plugins so we do not know if the cartflows plugin is compatible with our Klarna Payments for WooCommerce plugin or not.

Where does this add social security number field come from, is it any custom field that you have added? The Klarna Payments plugin has support for all WooCommerce default checkout fields and if this is a custom field try and remove that field and see if it works.

This seems to be an issue where the carflow plugin is not compatible with the Klarna Payments for WooCommerce plugin and since that is not a plugin we claim to have support for we are unfortunately not able to help you further.