I have a Pro licence. On the begining I would like to say that I like the product. It works, lot of options, functionalities, etc.
But I also agree with the poor support quality.
I have opened ticket sice 1/8/2020, almost 1 year with no answer. 1/14/2020 I asked for updates, than I lost a patient.
The ticket number is 2834 (Do not see more than 10 galleries), status is Open.
Regards,
Lukas