loic @ cloudinary

Hi @anebi85,

As confirmed on our internal ticket, 2.7.1 does fix the issue so I am closing this forum thread.

Best,
Loic

Hi @anebi85,

Thanks for sharing those details.
I can confirm we also received the internal ticket on our side.

I will follow up on the internal ticket as soon as I have some updates to share from my team.

Hope that makes sense.
Best,
Loic

Hi @anebi85

Thanks for reaching out.

When the label Downloading from Cloudinary is displayed it means that the storage was set as Cloudinary Only and changed to Cloudinary and WordPress so now the images are being downloaded in order to be also stored in your WordPress storage.

Since those images are already hosted in Cloudinary, it is normal that the URLs are pointing to Cloudinary since they are still synced.

Could you let me know how many images in total you have? And the type of files you have on your WordPress Media Library? Are they all synced to Cloudinary?

If you’d like to attach the System Report or any attachments, you will need to create a ticket to [email protected].

Thanks in advance.
Best,
Loic

• This reply was modified 3 years, 11 months ago by loic @ cloudinary.
• This reply was modified 3 years, 11 months ago by loic @ cloudinary.

Hi @vadimtet,

Thanks for reaching out.

In order to be able to further investigate the issue you’re experiencing, may I kindly ask you to provide me with the following details:

• A system report with some images added to the report
• The hosting company you are using
• The packages you are using
• Some information via logs, you can follow those steps

Looking forward to your update.

Thanks,
Loic

Hi @sexilyspeaking,

Thanks for getting back to me.

As far as I know, we are not planning on supporting writing metadata or creating a plugin for this.

Please have a look at this link and see if that helps.
Best,
Loic

Hi Ted,

Thanks for reaching out.

Our plugin doesn’t support writing metadata but you can keep them by using the fl_keep_iptc flag.

Hope that helps.
Best,
Loic

Hi Maria,

Thanks for reaching out.

I see you already created a ticket internally and I have already replied to you.

I will keep this forum post opened until we fix the issue but let’s keep the discussion internally.

Hope that makes sense.
Best,
Loic

Hi @kevinatelement

We have just released the version 2.7.0 of our plugin, could you please upgrade and see if that fixes your issue.

Thanks in advance.
Best,
Loic

Hi @lukefive,

I couldn’t find any request other than this one for the cloud you shared.

We have just released the version 2.7.0 of our plugin, could you please upgrade and see if that fixes your issue.

Thanks in advance.
Best,
Loic

Hi @kevinatelement,

Thanks for reaching out.

This is a known issue of our current plugin and we are preparing the release of the version 2.7.0 that will mitigate the issue in order to not load JS and CSS files that you won’t use.

The release should happen really soon, I’ll get back to you when I have the specific date.

Hope that makes sense.
Best,
Loic

Hi @praveen995,

Thanks for reaching out.

I see you also created a ticket by contacting [email protected]. I have replied to you on this ticket so we can further discuss the issue.

Best,
Loic

Hi @praveen995,

Thanks for your kind words, we are glad you are enjoying our plugin.

Have a great rest of the day.
Best,
Loic

Hi @pharqall,

You can get the 2.5.0 here.

Could you please share a URL where we can see the issue when the plugin is live?

Will you also be willing to provide us with temporary access to a sandbox environment of your site where we can take a look and debug the issue here? If yes, could you please open a ticket to [email protected] to share those credentials?

Thanks,
Loic

Hi @sourabhgodha

Thanks for getting back to me.

This is the expected behavior, if you delete images in WordPress, they will be deleted in Cloudinary, but if you delete anything in Cloudinary, they won’t be deleted in WordPress.

Hope that makes sense.
Best,
Loic

Hi @kylephillips,

Thanks for reaching out.

We are aware of issues with the class-video.php and are working on mitigating the issue for the next release.

I will let you know if I have any insights to share on our progress.

Hope that makes sense.
Best,
Loic