loic @ cloudinary

Hi @kloh,

As documented here, it is a matter of switching the extension.
Let me work on a custom filter so you can use it on your side. In the meantime, could you let me know how big your GIFs are?
Thanks in advance.

Best,

Loic

Hi @parakeet,

No problem ??

Feel free to reach out here or via [email protected] if you need anything else.

Best,

Loic

Hi @parakeet,

After discussing internally, the only way you won’t see the pop-up is if your website is blocking JS scripts. Do you have any errors in the console when you are deactivating the plugin?

Thanks,

Loic

Hi @parakeet,

There is no manual guide for this. Any chance you can open a ticket to [email protected] with a system report?

Thanks in advance.

Best,

Loic

Hi @parakeet,

Any chance you could share where your website is hosted? Any _cld keys is a Cloudinary key.

Thanks,

Loic

Hi @parakeet,

When deactivating the plugin, you should have the following pop-up: https://res.cloudinary.com/djeyuxeld/image/upload/v1680020647/Screenshot_2023-03-28_at_17.22.12.png

Can you please confirm your plugin version?

Thanks,

Loic

Hi Angus,

Hope you are well.

Would you mind creating a ticket to [email protected] and sharing a system report as documented here with some assets that may produce this error? Based on the code, it seems your img tags may not include the width and height element and the division by zero error.

Thanks in advance.

Best,

Loic

Hi @sheyad,

Would you mind opening a ticket to?[email protected]?and sharing a system report with some assets as documented in the 2nd video?here?

If the images are coming from a plugin and not the WordPress Media Library, you may be able to sync those assets by following the documentation here.

Thanks,

Loic

• This reply was modified 1 year, 9 months ago by loic @ cloudinary.

Hi @forecastit,

Could you please share what doesn’t work here as you haven’t provided anything in your comment?

Thanks,

Loic

Hi,

Thanks for your feedback and sorry to hear you are having a bad experience.

Would you mind reaching out to [email protected] and sending a system report as documented here so we can investigate the issue?

Thanks,

Loic

• This reply was modified 1 year, 9 months ago by loic @ cloudinary.

Hi @despairzh,

Would you mind opening a ticket to [email protected] and share a system report with some assets as documented in the 2nd video here?

The plugin should only add the ?_i=AA parameter once so it is strange here that you get it twice.

Thanks,

Loic

@danielbenjamins, any chance you can open a ticket to [email protected] so we can dig further into it without sharing personal information here? If you can share a system report as explained here that would be great as well when opening the ticket on our side.

Hi @danielbenjamins,

From what I understand you are using both the Cloudinary Lazy loading and the Autoptimize Lazy loading. I believe this is expected to not work if both are enabled since the Cloudinary lazy loading is not only lazy loading images but also resizing properly images based on their containers width.

I would recommend either using ours Lazy loading or the Autoptimize one depending on your needs but not the 2 together as Autoptimize won’t know how to interpret ours.

Loic

Hi @drbroad,

Would you mind opening a ticket to [email protected] and sharing with us a system report as explained here If you can also add some assets to the system report (cf 2nd video) that would also be helpful.

Can you confirm it is also happening only with the last version of ACF Blocks?

Thanks,
Loic

• This reply was modified 2 years ago by loic @ cloudinary.

Hi @parakeet,

The only workaround that works would be to rewrite the attachment URL to point them to your s3 bucket so we can sync them.

add_filter('wp_get_attachment_url', function ($url)
    {
        if(file_exists($url))
        {
            return $url;
        }
        return str_replace("https://www.domain.com", 'https://your-s3-url', $url);
    });

Best,
Loic

• This reply was modified 2 years ago by loic @ cloudinary.