loic @ cloudinary

Hi @alexranc,

Thanks for sharing your cloud.

After looking into it, I see you received several notifications to your email and that’s why you received a deactivation email.

I can see you are between 100% and 115% of your available credits, so while the PRO plan may be a big gap, we could also add the PAYG option for existing plans.

If you are interested in doing this, could you please contact [email protected] to handle this request?

Best regards,
Loic

Hi @alexranc,

Thanks for reaching out.

While our plan limits are soft limits, when exceeded, it doesn’t immediately affect your production environment.
When getting near your plan limits, an automatic notification email will be sent to you, warning you of exceeding it.
You will then be prompted to either settle your usage or upgrade to a more suitable plan.
Ignoring those multiple warnings and notifications can result in a deactivation of your account.

In case your plan is a PAYG plan then you will get billed for the additional usage, otherwise your account will be disabled if you don’t upgrade or don’t settle your usage after multiple notifications as mentioned above.

Could you share your cloud name in order to have a look at your account?

Thanks in advance.
Best,
Loic

Hi @rafilathif,

Sure, please create a ticket at [email protected]

Best,
Loic

Hi @rafilathif

Thank you for contacting us.

In order to be able to further investigate the issue you’re experiencing, may I kindly ask you to provide me with the following details:

• WordPress version
• Cloudinary Plugin’s version
• The theme that you use and its version
• A full list of all other plugins that you have installed on your environment
• Page builders that you actively use
• An URL of your website in order to see the error
• A screenshot of your WordPress Media Library

Once provided, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause for it.

In case it will be necessary, will you be willing to provide us with temporary access to a sandbox environment of your site where we can take a look and debug if needed?

Looking forward to your update.

Thanks,
Loic

Hi @sourabhgodha

As mentioned in the support ticket, the v2.4.0 recently released fixes the issue.
We also have other customers reporting the deletion is now working properly.

For this reason, I will close the ticket.

Hope it makes sense.
Best,
Loic

Hi @renekoflertowa

With versions above the 2.1.9, you can now synchronized svg with Cloudinary. While WordPress still doesn’t support it, if you use a 3rd party plugin to upload your svg images to WordPress like Safe SVG, the synchronization with Cloudinary will be not possible.

Hope it helps.
Best,
Loic

Hi @igalst,

With versions above the 2.1.9, you can now synchronized svg with Cloudinary. While WordPress still doesn’t support it, if you use a 3rd party plugin to upload your svg images to WordPress like Safe SVG, the synchronization with Cloudinary will be not possible.

Hope it helps.
Best,
Loic

Hi @sourabhgodha

Hope you are doing well.

I was wondering if you got a chance to look at Jay’s answer and if the issue was fixed.

Looking forward to your response.

Best regards,
Loic

Hi @dragon18

Thank you for contacting us.

On Line 290, as mentioned in your log, the code is trying to get the original path from WordPress and it seems we are not able to get it.

In order to be able to further investigate the issue you’re experiencing, may I kindly ask you to provide me with the following details:

• WordPress version
• Cloudinary Plugin’s version
• The theme that you use and its version
• A full list of all other plugins that you have installed on your environment
• Page builders that you actively use

Once provided, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause for it.

Looking forward to your update.

Thanks,
Loic

Hi @selftripsru

The fix to support the pdf sync has been embedded since the v2.2.0 of our plugin.

Could you upgrade to one of those versions and confirm that the pdf sync is working for you?

Thanks in advance.
Best,
Loic

Hi @davidcoplex,

This is should have been fixed since the version 2.1.9 of our plugin.

Can you confirm if you upgrade to one of the versions above the 2.1.9, the issue is fixed?

Thanks in advance.
Best,
Loic

Hi @dyonos

We released the v2.3.0 of our plugin which embeds a fix for this issue.

May I ask you to upgrade to this version and confirm you can cancel notifications?

Best regards,
Loic

Hi @eliotahzhq,

We released the v2.3.0 of our plugin which embeds a fix for your issue.

May I ask you to upgrade to this version and confirm your issue is fixed?

Thanks in advance.
Best,
Loic

Hi @sourabhgodha

Would it be possible to provide us with temporary access to a sandbox environment of your site as I am not able to reproduce on my side.

If it is possible, could you create a ticket to [email protected]?

Thanks in advance.
Best,
Loic

Hi @sourabhgodha

I have found some successful deletions of the image named banner-img performed in the last 7 days. However, I can see that there are 2 other identical images in your account:

• https://res.cloudinary.com/ds2yzu16u/image/upload/v1600855397/banner-img_ts6ufn.jpg
• https://res.cloudinary.com/ds2yzu16u/image/upload/v1592323165/banner-img_cuqbu7.jpg

Do you mind sharing how did you upload those images? Do you also have those 2 copies still in your Media Library?

Thanks in advance.
Best,
Loic