loic @ cloudinary

Hi @mayordomo

Thank you so much for your kind words! We are thrilled to hear that you find our plugin to be the best optimized out there. Your feedback is greatly appreciated and motivates us to continue improving our products and services.

If you have any suggestions or need further assistance, please don’t hesitate to reach out.

Best regards,
Loic

Hi @kees78,

Thanks for reaching out.

Could you please open a support case to [email protected] with some screenshots of what you see and share a system report with some assets as documented here.

Is it only happening if you are on Cloudinary Only storage? What are the URLs coming from the product thumbnails?

Thanks in advance.

Best,

Loic

Hi @alizaheer96,

Thank you so much for your kind words! We are thrilled to hear that our plugin really helps improved your website’s performance. Your feedback is greatly appreciated and motivates us to continue improving our products and services.

Best,

Loic

Hi @damjanantevski999,

Thank you for the kind words! We are continually working on improving this plugin and your feedback is greatly appreciated!

Best,

Loic

Hi @firefly2000,

Thank you so much for your kind words! We are thrilled to hear that you find our plugin to be one of the simplest out there. Your feedback is greatly appreciated and motivates us to continue improving our products and services.

If you have any suggestions or need further assistance, please don’t hesitate to reach out.

Best regards,
Loic

Thank you for the kind words! We are continually working on improving this plugin and your feedback is greatly appreciated!

Thank you for the kind words! We are continually working on improving this plugin and your feedback is greatly appreciated!

Thank you for the kind words! We are continually working on improving this plugin and your feedback is greatly appreciated!

Thank you for the kind words! We are continually working on improving this plugin and your feedback is greatly appreciated!

Thank you for the kind words! We are continually working on improving this plugin and your feedback is greatly appreciated!

Hi @generosus,

To avoid syncing all your media and overload your server, we only sync assets when they are requested. As soon as an asset is synced it will then be optimized. All your images will then be delivered using f_auto,q_auto and our algorithm will then decide on the best format to serve. Regarding AVIF, AVIF as part of f_auto is currently available for our Enterprise customers only but we are working on this for our other customers.

Regarding Cloudflare, do you want to use it in front of Cloudinary? If this is the case, then please reach out to [email protected] so we can discuss this further.

Best,

Loic

Hi @generosus,

You should be able to whitelist /cloudinary and our plugin should work OK.

Hope that helps.

Best,

Loic

Hi there,

We have just released 3.1.7 that fixes the issue. You should now be able to upgrade without experiencing this issue.

Regards,

Loic

Hi @beknowin, @timaxx,

The issue seems to occur in different ways. We have been able to reproduce it with a specific scenario and the team is working is currently working on a fix for this. We are still gathering data on our side in case the fix doesn’t cover other scenarios that we are able to reproduce.

We will let you know when the fix is released. You can downgrade to 3.1.5 if needed as the error doesn’t occur with this version.

Best,

Loic

• This reply was modified 10 months ago by loic @ cloudinary.

Hi @beknowin, as @timaxx mentioned, the issue disappears if you downgrade.

We have an internal ticket on our side for this issue and if you are both able to create a ticket to [email protected] and send a system report as Wissam mentioned earlier, that would definitely be helpful.

Thanks!

Loic