logicmakesense

I think I figured it out. HTTP wasn’t being redirected to HTTPS, and so the plugin wouldn’t show.

• This reply was modified 1 year, 3 months ago by logicmakesense.

Again, hard to know since I can’t replicate the issue, but could having WPForms plugin be an issue?

I know before I installed WC and the WC Square plugin, I was using WPForms with their Square plugin. When I had both the WPF Square and WC Square plugins active I was getting an error on the WC checkout where it wouldn’t process. I turned off the WPF Square plugin and it started processing. I no longer even have the WPF Square plugin, so that’s not the issue, but wondering if WPForms may be an issue.

Obviously I can turn it off, but since I haven’t been able to replicate it I will have no idea if it works unless no one reaches out.

Thanks. Is there a way to manually change the placeholder text until it’s fully resolved?

I had several people try to order today and 3 of 4 had issues with the credit card field not showing. It’s frustrating when I can’t get the issue to show itself. I am working on trying to get more information.

Could it be the payment plugin? We are using the Woocommerce Square plugin. Do you think it would change if I switched to Woocommerce Payments or went directly to Stripe? It just seems so random I don’t see why it would be the plugin and not have it happen to everyone.

` WordPress Environment

WordPress address (URL): https://missymootreats.com<br>Site address (URL): https://missymootreats.com<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 384 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: LiteSpeed<br>PHP Version: 8.0.30<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 10000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k

SUHOSIN Installed: –<br>MySQL Version: 10.4.32-MariaDB<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.4.0<br>WC Database Prefix: wp_<br>Total Database Size: 12.54MB<br>Database Data Size: 9.99MB<br>Database Index Size: 2.55MB<br>wp_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 0.14MB + Index: 0.11MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 3.19MB + Index: 0.14MB + Engine InnoDB<br>wp_postmeta: Data: 2.52MB + Index: 0.17MB + Engine InnoDB<br>wp_posts: Data: 2.52MB + Index: 0.06MB + Engine InnoDB<br>wp_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_shortpixel_postmeta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_shortpixel_queue: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.08MB + Index: 0.13MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_entries: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wp_wpforms_entry_fields: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 20<br>cs_header: 3<br>cs_layout_archive_wc: 1<br>cs_template: 4<br>customize_changeset: 2<br>nav_menu_item: 15<br>page: 9<br>post: 2<br>product: 9<br>revision: 148<br>shop_order: 26<br>wp_navigation: 1<br>wpforms: 2 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (10)

Flexible Shipping: by Octolize – 4.24.1<br>GPLVault Update Manager: by GPL Vault – 5.1.0<br>Really Simple SSL: by Really Simple Plugins – 7.2.0<br>ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.5.2<br>W3 Total Cache: by BoldGrid – 2.6.1<br>WooPayments: by Automattic – 6.9.2<br>WooCommerce Square: by WooCommerce – 4.4.0<br>WooCommerce: by Automattic – 8.4.0<br>WP Mail SMTP: by WP Mail SMTP – 3.11.0<br>WPForms: by WPForms – 1.8.5.1 Inactive Plugins (0) Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: ? WC Pages

Shop base: #163 - /shop/<br>Cart: #164 - /cart/<br>Checkout: #165 - /checkout/<br>My account: #166 - /my-account/<br>Terms and conditions: ? Page not set Theme

Name: Pro – Child Theme<br>Version: 1.0.0<br>Author URL: https://theme.co/<br>Child Theme: ?<br>Parent Theme Name: Pro<br>Parent Theme Version: 6.3.9<br>Parent Theme Author URL: https://theme.co<br>WooCommerce Support: ? Templates

Overrides: /home/jcdhandy/domains/missymootreats.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php<br>/home/jcdhandy/domains/missymootreats.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php<br>/home/jcdhandy/domains/missymootreats.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php WooPayments

Version: 6.9.2<br>Connected to WPCOM: ? No<br>Logging: Disabled Square

Environment: Production<br>Tokenization Enabled: –<br>Debug Mode: Off Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-15 21:11:14 -05:00<br>Options: ?<br>Notes: 75<br>Onboarding: completed Action Scheduler

Complete: 491<br>Oldest: 2023-11-14 18:05:34 +0000<br>Newest: 2023-12-15 18:01:55 +0000

Failed: 4<br>Oldest: 2023-11-19 23:39:55 +0000<br>Newest: 2023-12-10 06:22:54 +0000

Pending: 8<br>Oldest: 2023-12-15 18:56:13 +0000<br>Newest: 2023-12-21 10:24:05 +0000 Status report information

Generated at: 2023-12-15 13:03:56 -05:00<br>`

They are all from the US, three different states. I don’t know about extensions. I know one was on a Windows laptop (not sure of the browser) and another was on an iphone with a Chrome browser.

As far as updates to the site, no changes between an order I received earlier on the day that two of them had. I had someone else purchase that day, probably about an hour before, and no issues. There were no changes between that purchase and the failed attempts.

Thanks. I did those things. I didn’t have the customer profiles option checked. I don’t know what any of those first things mean. lol What impact will it have? I will have to ask my webhost to make those adjustments.

• This reply was modified 1 year, 3 months ago by logicmakesense.

That’s what I see too. I haven’t been able to replicate it either, but I’m being told by three different people they didn’t see, at least at one point in time. Below are what you requested. They are from newest to oldest, except the image one at the end which is more recent. Thanks.

System Status

https://gist.github.com/logicmakessense/2559c0d982fe6800d970758b2acb4bef

Fatal Error Reports
Square
https://gist.github.com/logicmakessense/3fcff75667f2a8946662d03416293c8a
https://gist.github.com/logicmakessense/a92902fa2cc4661e287043a1c759d8f8
https://gist.github.com/logicmakessense/c1b2a4b1ea71b711cb1fe3217bc39d58
https://gist.github.com/logicmakessense/182108ee883c0d7c988bd8e6207ffe47

These are longer than the other Square reports above. I think this may have been during my sandbox testing.

https://gist.github.com/logicmakessense/709e7180ce0c05915eda6a6830caada8
https://gist.github.com/logicmakessense/61122a49c2c77ab182081593d0d37e5e

Fatal errors
https://gist.github.com/logicmakessense/7ef8220180d58a1a9fc78e1e098b3ec7
https://gist.github.com/logicmakessense/a6793bc115e60bfab8465717c9da2f41
https://gist.github.com/logicmakessense/8407c115ba635df82e3c02524236fb6e
https://gist.github.com/logicmakessense/39d8ebbf3eb5732c39fc325bbf978845

Image Regeneration
https://gist.github.com/logicmakessense/150b1271c136499fbf5c4c5f6087beda