B

Dear JW Player Support,

Update, … while I am waiting to hear back from you, I selected the [audio/mpeg] option, and then checked to see if the video would play via MS Internet Explorer, and it did not, the same error message displayed; and yes I dumped history to get a fresh load of the website to the browser.

Next, I go back into Amazon to re-select the setting I was on, which was the incorrect, [application/octet-stream], and that setting is no longer present in the options???

What is now present in the option is, [binary/octet-stream], so this is beyond me, of course, but that’s what I’ve got so far, just keeping you posted.

Thanks much,
B

Dear JW Player Support,

Update, … while I am waiting to hear back from you, I selected the [audio/mpeg] option, and then checked to see if the video would play via MS Internet Explorer, and it did not, the same error message displayed; and yes I dumped history to get a fresh load of the website to the browser.

Next, I go back into Amazon to re-select the setting I was on, which was the incorrect, [application/octet-stream], and that setting is no longer present in the options???

What is now present in the option is, [binary/octet-stream], so this is beyond me, of course, but that’s what I’ve got so far, just keeping you posted.

Thanks much,
B

Dear JW Player Support,

YAY! Woo Hoo! I finded it!

Here it is/was … All Buckets > MyFile-YourFile > Properties > Meta-Data > Key: Content/Type > Value: [video/mp4] is not an option!??

How about … [audio/mpeg] … there are 15 different options, and video/mp4 is not listed among them as such. This listing, … ‘audio/mpeg’ is an option. What say you?

The only other settings option that I can ascertain may be relative here is, … All Buckets > MyFile-YourFile > Properties > Details > Server Side Encryption: None or AES-256.

Let me know.

Thanks much,
B

Dear JW Player Support,

Ok, thanks on that … at least I know where to go looking now. I will fish around in the Amazon settings and see what I see.

Will report status as I am able … off to find the mime … I’ve been exposed to too many creatures in the Fae world … ha, ha, a mime sounds like it came right out of Lost Girl, lol.

Thanks very much,
B

Dear JW Player Support,

Yeah, um, throw me a little layperson lingo here, … like are we talkin’ settings in the plugin, or settings in the Amazon account???

Where do I get hold of the mime type for the video, my video??? Pray tell, please, with sugar on top? Where does this mime live? (Just being a tad silly.)

Thanks bunches,
B

Dear JW Player Support,

Here you go … website … https://www.FixCreditMyself.com … and link to the Amazon S3 file … https://s3.amazonaws.com/FCMTestBucket/TodayTest-2014-03-18-1-33-PM.mp4.

Thanks much,
B

Dear JW Player Support,

Here’s the rundown …

1.) MS Internet Explorer … NO … ERROR MESSAGE: Error loading media – File could not be played.
2.) Google Chrome … YES
3.) Mozilla Firefox … YES
4.) Opera … YES
5.) Apple Safari … NO … PROBLEM: Video skin shows up fine, when you hit the play button in center of player, nothing, the center icon just spins; you can stop the spinning by hitting the center button; next when you hit the play button in the lower left-hand corner, you get the same thing, the center icon spins.

Ok, coach, now how do I get MS Internet Explorer and Apple Safari to behave?

Thanks much,
B

Dear JW Player Support,

Hiya, … well I hit the upgrade to JW6 button in the WP JW Player Plugin and viola, I was able to successfully, easily delete the ‘players’ I created whilst testing and fiddling with the plugin when it was in JW5 mode.

Cannot wait to see if we have the video playing across all browsers now, … am gonna give the changes an hour or so to propagate, dump all browser histories, do the ipconfig /flushdns … and then I will test all browsers and be back to report.

I will keep you posted (and the support string), on how it goes. Questions and updates, … forthcoming. ??

Thanks much,
B

Dear JW Support,

Ok, well, I am game for whatever is gonna make it all work, … as in, if that’s what has got to be done, it shall be done, because I cannot have it not work on MS Explorer, Apple Safari, and Opera.

The shortcode string you gave me to use, is accessing, I guess, strictly JW5 coding/language/programming?

So, I am assuming that you are telling me that if I upgrade, then the video will play properly across all browsers???

Now, as for Item No. 8 above, is upgrading going to rectify the problem of not being able to delete the ‘custom player(s)’ I made, whilst fiddling around with the JW Player Plugin???

I will work on understanding the upgrade to JW6. Answer me questions above Popeye, and I am sure I’ll have more. ??

Thanks much,
B

Dear JW Support,

Yes, of course. Here you go, … https://www.fixcreditmyself.com. I look forward to your prescription and diagnosis doctor.

Grins,
B

Dear Support,

1. Upon further testing of the video playback across all five browsers, here is the report:
a.) MS Explorer … NO … Error Message: The video could not be loaded, either because the server or network failed or because the format is not supported: https://s3.amazonaws.com/FCMTestBucket/TodayTest-2014-03-18-1-33-PM.mp4
b.) Google Chrome … YES … I would like to give the video a thumbnail image.
c.) Mozilla Firefox … YES … Same here, I’d like to give the video a thumbnail image.
d.) Apple Safari … NO … the circle icon spins, but the video never plays.
e.) Opera … NO … the video does not show the center-screen arrow icon, but, if you click the lower-left hand corner play button, sound only, will begin, no visual video plays, the screen stays black.

That’s the scoop, please diagnose and prescribe!

Thanks much,
B

FINAL OUTCOME & SUMMARY:

1. I have a theme that I adore, it has a home page slider widget built in, that will play video, but, only video hosted by YouTube or Vimeo.
2. I want greater control over how the video is played and I do not wish to deliver a prospective client to the mega-huge distraction and environment that is YouTube, nor do I wish to deliver them to my competition.
3. The problem here is that the WP theme will not support/allow the use of a URL directly from an Amazon S3 account, I am guessing that the home page slider widget has no pathway/code/language to tell it to use a video player, because no video player is resident in the theme itself, … also the shortcode language/string will not work in the home page slider widget either … meaning the [jwplayer file=”xxx.mp4″] code/string, …
4. And telling the theme to use a certain video player would require embedding a video player within the theme, which is a much more advanced undertaking.
5. In this case, what is working, is a simple WP Text Widget, with the use of simple shortcode … [jwplayer file=”https://s3.amazonaws.com/MyFileBucket/TodayTest-2014-03-18-1-33-PM-File.mp4″%5D … the brackets are part of the ‘shortcode’ string that you will use in a page/post/simple text widget, etcetera.
6. This is a workaround. Using a simple text widget defeats the features of the theme and its very nice built-in, five-slider widget, a total bummer. This issue is causing me to NOT be able to use my true/default home page with all its features, namely, the home page slider widget, and the home page border bar, and other widgets that sit on the home page bottom left and the home page bottom right.
7. I spent a day looking for other free themes, as I need to try before I buy the theme, since the needs are specific, … very few video-centric free working themes are out there, at this time, ones that will support an Amazon S3 hosted video.
8. In the end, I opted to stay with my current theme, create a new, ‘default’ page setting home page, that means a home page that is really just another ‘new page’ and get over the loss of, and access to, my home page widgets.
9. To replace the feature of the slider, I tried out six to eight different slider plugins, joy, what a hassle, … the best fit, in my case, was Cyclone Slider 2.
10. In summation, to answer the original question posed, … “With this plugin, would I be able to play a video that is hosted in an Amazon S3 Account, by copy/pasting the URL link from within the S3 bucket/account/file, into the home page slider widget, that requests a URL?” … the answer is NO, you will not be able to play the video on your home page, inside of your home page slider widget, because your home page slider widget does not have code/language/video player function built-in to be able, to play a video hosted by an Amazon S3 Account.
11. But you can situate your video in a simple text widget, BUT, the simple text widget where the video is functional, does not behave well on the home page, and in fact, there is no control over where the simple text widget sits on the home page, (it sits at the left margin), and if it at least, would sit in the center, I might be able to limp along, and settle, but it doesn’t.
12. The best workaround is, making a random new page/home page and arranging the modular components and structure of the page, using the features that will work in the environment.
13. Yes, JW Player is playing the video, not where, and in exactly the place, and widget that I wanted, but the video is playing.
14. Thank you very much JW Player for all of your tedious, time-consuming attention, to my quirky little issues, it is so very recognized and appreciated.
15. This ticket is now closed.

Thanks,
B

Dear JW Player Support,

1. Ok, I believe you …
2. When you say, … “in the WP Admin” … to where exactly, to what exactly, are you referring???
3. What left margin tab/menu option, am I to access???
4. For example, … Portfolio | Appearance | Plugins | Users | Tools | Settings … etcetera, where are you telling me to find … WP Admin?? … where does it say specifically … “WP Admin”???
5. Are you saying to add this shortcode … [jwplayer file=”https://s3.amazonaws.com/FCMTestBucket/TodayTest-2014-03-18-1-33-PM.mp4″%5D … into, for instance, … a random Text Widget??? And I am only ascertaining/guessing that this is what you mean, from having read other related support posts.
6. I think you are telling me to go to Appearance > Widgets > Text … and then paste in this shortcode snippet you game me. Yep, I think that’s what you were telling me. And yes, that did, in fact play the video in a simple Text Widget. To any other reader, I have the JW Player WP Plugin installed, which I am thinking is why this shortcode snippet is working.
7. Here’s the deal … that IS NOT what I am looking to do.
8. The theme I am using has a ‘Home Page Slider Widget’ … this widget is only for the Home Page … IT ONLY TAKES A URL … you are giving me a shortcode string, … which I cannot put in the box, because it wants a URL.
9. I tested the shortcode string, just to be sure, because who knows, who’da thunk that that shortcode would work in a random, basic, Text Widget in WP???
10. And, in the ‘Home Page Slider Widget’ … using the shortcode string you gave me, … the video does not play.
11. I suggest that we are back to embedding the JW Player in the theme itself, … in the widget.php file of the theme. Is that where it goes if this is what my situation is??? Again, I am novice, and I yield to your wisdom, I know that I do not know, fully, however, I am not without some comprehension.
12. It cannot go without saying … I greatly appreciate your attention, and time, … thank you x 3 and then some.

Thanks,
B

Dear JW Player Support,

From the support thread that I cited above … Ethan wrote … “Np. It isn’t that simple, I’m afraid. You will have to use manual jwplayer embed code here it seems, and it won’t be connected to your player config on the wp plugin.”

I would be willing to opt for doing a manual embed of the code, if you can supply me with the code or point me to the how to/tutorial on doing it.

Can’t wait to hear your diagnosis of this case.

Thanks,
B

Hi,

Here you go … https://s3.amazonaws.com/FCMTestBucket/TodayTest-2014-03-18-1-33-PM.mp4 …

Thanks,
B