loftocean
Forum Replies Created
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Forum: Plugins
In reply to: [LoftLoader] Preloader (LoftLoader) loads before dark mode (WP Dark Mode)Hi @wegerl ,
Thank you for your reply.
Would you mind emailing your website temporary login credentials ( or login credentials of your staging site ) to [email protected] , then our development team can further check the settings of your website?
Best regards,
The Loft.Ocean Team
Forum: Plugins
In reply to: [LoftLoader] Preloader (LoftLoader) loads before dark mode (WP Dark Mode)Hi @wegerl ,
Thank you for contacting us.
Would you mind providing more information about your question, like taking a screencast video? So that I can understand it better and then further check it.
Best regards,
The Loft.Ocean Team
Forum: Plugins
In reply to: [LoftLoader] It loads after loading, not after clickingHi @ershadzolfi ,
Thank you for contacting us.
The lite version doesn’t have the feature you mentioned. You may like to check our pro version, which has the feature called “Smooth Page Transition”. You may also like to check the online documentation for details.
Best regards,
The Loft.Ocean Team
Forum: Reviews
In reply to: [LoftLoader] Fantastic plugin!Thank you very much for your kind words!:)
Best regards,
The Loft.Ocean Team
Forum: Plugins
In reply to: [LoftLoader] cant change background colourHi @suitec ,
Thank you for contacting us.
It seems that the problem is caused by the server side cache, please try clearing the server cache and then check again.
Best regards,
The Loft.Ocean Team
Forum: Plugins
In reply to: [LoftLoader] Can I delete the lite version if I have pro?Hi @creactivemind ,
Thank you for contacting us.
Yes, you can disable/remove the lite version if you are using the pro version.
Best regards,
The Loft.Ocean Team
Forum: Plugins
In reply to: [LoftLoader] Plugin not workingHi @annasu ,
Thank you for contacting us.
Since the environment of each website may be different, in order to find out the exact cause of this problem, please provide your site URL ( or a staging site URL ) and temporary login credentials to [email protected], so that we can log in to your website to further check the problem.
Thank you very much.
Best regards,
The Loft.Ocean TeamForum: Plugins
In reply to: [LoftLoader] Settings not displayingHi @whereverpanda ,
Thank you for your feedback.
I am going to close ticket now.
Best regards,
The Loft.Ocean TeamForum: Plugins
In reply to: [LoftLoader] Settings not displayingHi @whereverpanda ,
We have released an update recently, which includes the fix for the plugin you mentioned.
Thank you very much.
Best regards,
The Loft.Ocean TeamForum: Plugins
In reply to: [LoftLoader] Settings not displayingHi @whereverpanda ,
Thank you for reporting this to us.
We will test it and release a fix soon.
Best regards,
The Loft.Ocean TeamHi @rasmusebdrupbeck ,
Thank you for contacting us.
“Smooth Page Transition” is a feature from the pro version of LoftLoader. According to the policy of www.remarpro.com, we can’t provide any support related to the pro version here. Please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much for your understanding.
Best regards,
The Loft.Ocean TeamHi @zyklome ,
Thank you for contacting us.
Would you mind providing your website URL, so that we can further check it?
Thank you very much.
Best regards,
The Loft.Ocean TeamForum: Plugins
In reply to: [LoftLoader] I cannot see the preloaded effect on websiteHi @flytodigital ,
I checked your website but found that it is in password protected mode currently.
LoftLoader Lite doesn’t provide the features you mentioned. You may like to check out the pro version – it provides a feature called “Minimum loading time”, where you can control the minimal loading time of the loader. It also provide the feature to upload your own loader image, then you can create a gif image to get a similar effect you mentioned on this website ( https://informoldes.com/es/ ).
You may like to check the online documentation for details.
Thank you very much.
Best regards,
The Loft.Ocean TeamForum: Plugins
In reply to: [LoftLoader] I cannot see the preloaded effect on websiteHi @flytodigital ,
Thank you for contacting us.
I checked your website but didn’t find any LoftLoader related code in the HTML source code. Would you mind creating a staging site and a temporary administrator login credentials, so that I can log into the staging site and further check it?
Thank you very much.
Best regards,
The Loft.Ocean TeamForum: Plugins
In reply to: [LoftLoader] “Hide on Mobile” not workingHi @gamattox ,
Thank you for contacting us.
I checked your website and found that you are using WP Rocket on your website, but you didn’t config the plugin right to make LoftLoader Pro working with WP Rocket.
According to the policy of www.remarpro.com, we can’t provide any support related to pro version of LoftLoader. Please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you. Thank you very much for your understanding.
Best regards,
The Loft.Ocean Team`