locallens

Ok, that sounds great. We would definitely need to wait until Paypal IPN validation in order to make sure the payment is completed before creating the ticket. I’m going to install the basic plugin to start playing with it and getting more familiar with it. If you could help me later once the customization begins, that would be so great! I think we will definitely be going with the Startup Bundle in order to have the private notes, email, and canned responses… Thank you so much for your help.

so the ticket api would let the gravity form and the support plugin “communicate”? I’m very familiar with coding in general (c++, python, etc), but I have almost no experience as a web developer. We’re between BBpress and this plugin right now, but Awesome support is definitely winning… It seems to be much more powerful. I’d really appreciate any tips you may have to help us out.

Noup, it still crashes. I copied your code into the htcacces, and it worked at first, but after I refreshed it again, I had another error 500 and the htcaccess had totally changed to this:

#WFCACHECODE – Do not remove this line. Disable Web Caching in Wordfence to remove this data.
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/css text/x-component application/x-javascript application/javascript text/javascript text/x-js text/html text/richtext image/svg+xml text/plain text/xsd text/xsl text/xml image/x-icon application/json
<IfModule mod_headers.c>
Header append Vary User-Agent env=!dont-vary
</IfModule>
<IfModule mod_mime.c>
AddOutputFilter DEFLATE js css htm html xml
</IfModule>
</IfModule>
<IfModule mod_mime.c>
AddType text/html .html_gzip
AddEncoding gzip .html_gzip
AddType text/xml .xml_gzip
AddEncoding gzip .xml_gzip
</IfModule>
<IfModule mod_setenvif.c>
SetEnvIfNoCase Request_URI \.html_gzip$ no-gzip
SetEnvIfNoCase Request_URI \.xml_gzip$ no-gzip
</IfModule>
<IfModule mod_headers.c>
Header set Vary “Accept-Encoding, Cookie”
</IfModule>
<IfModule mod_rewrite.c>
#Prevents garbled chars in cached files if there is no default charset.
AddDefaultCharset utf-8

#Cache rules:
RewriteEngine On
RewriteBase /
RewriteCond %{HTTPS} on
RewriteRule .* – [E=WRDFNC_HTTPS:_https]
RewriteCond %{HTTP:Accept-Encoding} gzip
RewriteRule .* – [E=WRDFNC_ENC:_gzip]
RewriteCond %{REQUEST_METHOD} !=POST
RewriteCond %{HTTPS} off
RewriteCond %{QUERY_STRING} ^(?:\d+=\d+)?$
RewriteCond %{REQUEST_URI} (?:\/|\.html)$ [NC]

RewriteCond %{HTTP_COOKIE} !(comment_author|wp\-postpass|wf_logout|wordpress_logged_in|wptouch_switch_toggle|wpmp_switcher) [NC]

RewriteCond %{REQUEST_URI} \/*([^\/]*)\/*([^\/]*)\/*([^\/]*)\/*([^\/]*)\/*([^\/]*)(.*)$
RewriteCond “%{DOCUMENT_ROOT}/wp-content/wfcache/%{HTTP_HOST}_%1/%2~%3~%4~%5~%6_wfcache%{ENV:WRDFNC_HTTPS}.html%{ENV:WRDFNC_ENC}” -f
RewriteRule \/*([^\/]*)\/*([^\/]*)\/*([^\/]*)\/*([^\/]*)\/*([^\/]*)(.*)$ “/wp-content/wfcache/%{HTTP_HOST}_$1/$2~$3~$4~$5~$6_wfcache%{ENV:WRDFNC_HTTPS}.html%{ENV:WRDFNC_ENC}” [L]
</IfModule>
#Do not remove this line. Disable Web caching in Wordfence to remove this data – WFCACHECODE

# BEGIN Far Future Expiration Plugin
<IfModule mod_expires.c>
ExpiresActive on
<FilesMatch “\.(gif|jpeg|jpg|png|ico|js|css|swf)$”>
ExpiresDefault “access plus 240000 hours”
</FilesMatch>
</IfModule>
# END Far Future Expiration Plugin

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

So now, I had to deactivate falcon engine once again, and all i have is:

# BEGIN Far Future Expiration Plugin
<IfModule mod_expires.c>
ExpiresActive on
<FilesMatch “\.(gif|jpeg|jpg|png|ico|js|css|swf)$”>
ExpiresDefault “access plus 240000 hours”
</FilesMatch>
</IfModule>
# END Far Future Expiration Plugin

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

I’m having the very same problem. Falcon Engine messes up the htcaccess somehow. I just disabled mine, but hopefully we can figure out the source of this problem.

Now the new error:

From the usual:
“#Do not remove this line. Disable Web Caching in Wordfence to remove this data – WFIPBLOCKS
#WFCACHECODE – Do not remove this line. Disable Web Caching in Wordfence to remove this data.”

This was all that was left:
“#Do not remove this line. Disable Web Caching in Wordfence to remove this data – WFIPBLOCKS
– Do not remove this line. Disable Web Caching in Wordfence to remove this data.”

It just randomly deletes sections of the Htcaccess. I have now disabled Falcon, but I would love to have it working.

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